Customer Success Manager (Istanbul)

Our mission:Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable. Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.Join Intenseye on the Journey to Zero!We are seeking a Customer Success Manager in our growing team based in Istanbul. The Customer Success team aims to drive an exceptional experience and sustained value for Intenseye customers through building trust and consulting on the Intenseye platform. The outcome is realized and increased value, satisfaction, and renewal of the customers. Few roles provide such a direct impact on the growth of the company. Intenseye is a disruptive company in a new category solving major Health & Safety issues for our customers. We have a proven product and market fit and are already closing and onboarding enterprise customers. Now is an incredibly exciting time to join our growing Customer Success team! What you'll do ?Be the trusted advisor and advocate for our global customersBuild strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platformEngage customers actively with regular strategy calls to derive maximum value from their investment in Intenseye while identifying new usage opportunitiesCollaborate with other departments to ensure adoption and successful renewalDetermine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.Monitor customer health and build associated risk mitigation plansResolve customer inquiries by aligning customers with the right resourcesIdentify opportunities for upselling, product adoption, and optimizing current investment What we're looking for ?Are passionate about customer success and customer experienceExperience working as a Customer Success Manager ideally within a start-up / scale-up Saas platform companyAt least 3-4 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementationsExperience owning a renewal forecastExcellent customer discovery skillsOrganized with exceptional follow-throughExperience managing SaaS relationships with C-Suite stakeholdersExperience working with product management and sales teams is strongly preferredStrong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders both in English and TurkishCan build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customerDemonstrate the ability to work well in a geographically-distributed teamInterest in working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision What we offer ? Great Salary, Health Benefits, and Equity in a fast-growing businessRemote work - 2 Offices in Istanbul (optional)Employee Stock Option PackageParental LeaveAnnual Learning & Development Stipendx30 days vacation + public holidaysExperience working with a fast development and research team of engineers using the latest and greatest technologiesComprehensive Family Medical Insurance, Dental & VisionFlexibility on work location and hoursPlay a key role in the growth of the companySaving lives and changing the industry with AI-powered health and safety! Hiring ProcessZoom meeting with our People Team - Intenseye Introduction (45 mins)Zoom meeting with the Director of the CS team - Overview (30 mins)Zoom meeting with our CS team and Leadership Team - Role Play (60 mins)Zoom meeting with our CEO (30 mins)Reference + Background Checks Equal Employment Opportunity statement (EEO)Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.

Location: Istanbul

Salary range [USD annually]: None - None