cohere's Posts (57)

Account Executive, Enterprise

Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role?We are seeking an experienced and self-driven Enterprise Account Executive to join our team and take on a crucial role in driving Cohere's growth. In this role, you will have the opportunity to own the full sales cycle, from lead identification to deal closure, for a range of enterprise-level clients.As an Enterprise Account Executive, you will be the face of Cohere to your clients, building strong relationships and tailoring solutions to meet their unique needs. You'll collaborate closely with channel partners to expand our outreach and ensure customer satisfaction. Working in partnership with our Solutions Architect, Product and Engineering teams, you'll play a strategic role in delivering solutions to our enterprise customers, and you'll team up with our Sales Development team to drive activity and results.This role offers a high degree of autonomy and the chance to make a significant impact on our company's success. We're looking for someone who thrives in a dynamic, unstructured environment and is excited to take on the challenge of helping us reach our full potential. As an Enterprise Account Executive, you will:Balance your time between net-new logo acquisition and expanding adoption within existing customer accounts by identifying and targeting key stakeholders and building strong relationships.Serve as a trusted advisor to your clients, deeply understanding their challenges and goals, and tailor Cohere's solutions to drive measurable business impact.Collaborate closely with channel partners to scale your outreach and enhance customer satisfaction.Work hand-in-hand with our Solutions Architect, Product and Engineering teams to deliver strategic solutions that meet the unique needs of our enterprise customers.Team up with our Sales Development team to drive top-of-funnel activity and qualify incoming leads.Own the full sales cycle, from initial contact to proof-of-concept and ultimately, deal closure. You may be a good fit if you have:7+ years of experience in B2B solution sales, with a proven track record of managing full-cycle sales motions and exceeding quotas with Enterprise accounts.Demonstrated experience negotiating and closing complex SaaS deals in the range of six-figure ARR and seven-figure TCV.A background in selling technical products, such as developer tools, API products, or AI/NLP solutions is preferred.Skill in working with channel partners to drive sales cycles and achieve shared revenue targets.The ability to thrive in an ambiguous environment, with a proactive and strategic mindset.A curious mind, eager to dive deep into NLP and become an expert in our cutting-edge technology.Exceptional communication skills, with the ability to build strong relationships, speak to diverse audiences, and influence decision-makers. If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Our Perks: 🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

Location: San Francisco / New York

Salary range: None - None

Customer Success Manager

Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role?Cohere’s Customer Success team ensures our customers have the best experience both onboarding and using our platform. The team is quickly scaling and we are seeking a Customer Success Manager. In this individual contributor role, the Customer Success Manager will enhance the utilization of Cohere's technology and maximize the value it brings to the customer. You will be the main point of contact, understanding the requirements of our clients and partners and ensuring an outstanding experience. As a Customer Success Manager, you will:Be an expert in Cohere's product suiteAct as the voice of the customer.  Identify insights & communicate them to our Product, Sales and Engineering teams- Unblock paths to deployment: partner with internal teams and customers to remove blockers and speed up time to deployment and value.Gain a deep understanding of the customers' needs and guide them strategically towards solutionsOwn the end-to-end renewal process (forecasting, reporting, mitigating churn & lead renewals) - conduct QBR’s, identify expansion opportunities, manage contract negotiations & coordinate with product teamsBuild a trusted advisor relationship with customers This career opportunity may be a good match for you if you have:5+ years of experience in Customer Success working with a technical enterprise product/solutionA natural passion and interest in the AI industry (LLMs in particular)Crisp communication skills. You listen well (you put yourself in the users shoes). You have experience articulating technical terms to non-technical audiencesA collaborative mindset & experience working cross-functionally with multiple teams and stakeholders.A strong understanding or a background in LLMs, AI or Machine LearningThe ability to do whatever it takes to solve a problem. The ability to pivot with speed.  Resourcefulness and willingness to explore multiple solutionsA solutions engineering skillset (ie. some knowledge of APIs/Python/model serving is nice to have If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Our Perks: 🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

Location: San Francisco / New York

Salary range: None - None

Head of Customer Success, Support & Services

Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role?Cohere seeks an experienced and passionate Head of Services, Customer Success & Support  to lead our Customer Success and Support teams. In this role, you will be responsible for leading and developing a talented post-sales Customer Success and Support team, who are the primary owners of business and technical relationships with our customers.  The ideal candidate will have a background leading post-sales teams in the ML/AI/Data Engineering industry. In this role you will:Drive product adoption and customer experience for our largest customers.Define the customer lifecycle including roles and responsibilities, handoffs, and workflow & influence the product roadmap.Lead customer-facing teams, including coaching sub-function leaders (Customer Success, Services, Technical Support) to ensure that all teams are aligned and focused on delivering an exceptional customer experience.Measure and analyze customer data to identify trends and areas for improvement, including analyzing customer feedback, support metrics, and other customer-related data to develop insights that can be used to improve the customer experience, troubleshoot issues and showcase Cohere’s value proposition.Enhance the customer journey, identifying the key touch points across interactions with customers and developing strategies to optimize each step of the journey.Champion the customer within the organization, advocating for the customer in all decision-making processes at the executive level to ensure that customer needs are taken into account when making strategic decisions.Collaborate and partner with other internal teams (pre-sales, Product Management, Machine Learning Engineerings) to ensure that the voice of the customer is represented in strategic decisions. You may be a good fit, if you have:10+ years of leadership experience developing top-performing teams in Customer Success, Technical Support and Services.Work experience in the AI, ML, Data Engineering, Cloud, SaaS or Tech Infra industry.Proven experiences being highly focussed on customer needs, you're an amazing relationship builder and you can proactively spot opportunities to engage customers and build loyalty.An exceptional collaborative mindset and know how to engage and communicate with leadership and technical & non-technical stakeholders.Strong experience building strategy, a willingness to execute and build from the ground up & are always willing to dig deeper and jump in when it comes to our customers. If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Our Perks: 🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

Location: New York

Salary range: None - None

Partnerships Manager, AI Consulting Firms

Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role?AI’s potential for transforming business operations is giving rise to an innovative and specialized group of AI-centric consulting firms. These small-to-mid size firms are developing and deploying AI platforms and solutions, often powered by Cohere, to address scalable enterprise use cases. As the leading AI platform for enterprise, Cohere partners closely with these emerging systems integrators to integrate our AI technology into our customers’ operations and deliver exceptional business outcomes.Please note: To qualify for this role, you must have a deep understanding of how technology consulting firms operate and how they build consulting services and solutions around software products. Foundational knowledge of the AI tech stack as well as work experience as a manager or higher at a technology consulting firm are highly preferred. In this role, you will develop, manage, and be accountable for our success with multiple partnerships. You will own end-to-end responsibilities including, but not limited to, the partnership business plans, strategic and financial business outcomes, joint business development, technical integrations, joint marketing campaigns, co-sell, alliance agreements, and relationships management at all levels across Cohere and the partner organization. Our ideal candidate is someone who thrives in a relatively unstructured and rapidly evolving environment. Your opportunity for impact will be astronomical — Cohere has sky-high potential, and you’ll help us reach it. You will join a highly motivated team that is defining what the AI ecosystem will be, and we’re looking for someone who gets excited about that! In this role, you will:Own the partner relationships and outcomes. The buck stops with you. Balance creativity and disciplined execution to set ambitious goals and then exceed them. Develop and execute a comprehensive alliance strategy and business plan. Identify key growth areas, market opportunities, and co-innovation initiatives. Define and drive sprints (initiatives) to get wins on the board at a regular cadence.Demonstrate a deep appreciation of the speed and agility of these emerging firms, their decision drivers and influencers, partnership frameworks, GTM motions, and collaboration models. Leverage this knowledge to accelerate our joint initiatives.Take a hands-on approach to drive the execution of alliance activities. Work closely with cross-functional teams to ensure successful implementation of joint projects. This will include tight coordination with Marketing, Product, Solution Architects, Engineering, and Sales.Establish key performance indicators (KPIs) and regularly report on the success and impact of the alliance. Use data-driven insights to refine strategies and optimize outcomes. If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Our Perks: 🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

Location: San Francisco / Seattle / New York

Salary range: None - None

Director, Sales

Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role? Reporting to the VP, Sales, the Director, Sales will drive year-over-year growth. developing & executing on strategies for landing new customers.  You will drive long term employee success with a focus on coaching, development, and building a high-performance team.  In this leadership role, you will be pivotal in cultivating and guiding our sales team to surpass revenue targets & organizational goals. As our Director, Sales you will:Lead and collaborate with Sales Managers and Account Executives, and other stakeholders to align on sales strategies & objectives.Drive and manage sales teams in the field.  Establish and maintain strong relationships with enterprise sized/F100 key client prospects, driving revenue growth and customer satisfaction.Provide ongoing training, guidance, and support to Sales Managers and their teams, in an effort to enhance their skills and performance.Analyze data and market trends, identifying opportunities for growth and optimization.Monitor and report on sales team performance, including key metrics and KPIs, to senior management. This career opportunity may be a good match for you if you have: 10+ years experience managing sales managers & leading sales efforts at a Software/SaaS (or similar technical) organization.Strong experience building, mentoring and coaching sales leadership & teams.A proven track record of consistent over-achievement of quota and revenue goals.Experience identifying, developing, negotiating, and closing large-scale complex enterprise sized sales cycles. Sales management skills including planning, negotiating, forecasting, organizing for results, hiring, leading and evaluating people.Superior interpersonal, collaboration and communication skills.Strategic thinker with the ability to develop and execute effective sales strategies. If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Our Perks: 🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

Location: New York

Salary range: None - None

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