Distyl's Posts (216)

AI Engineer (All Levels)

Distyl AI develops AI-native technologies that enable humans and AI to collaboratively power operations across the Global Fortune 1000. In just 24 months, we’ve partnered with some of the world’s most iconic enterprises including F100 telecom, healthcare, manufacturing, insurance, and retail companies delivering AI deployments with $100M+ in impact. Our platform, Distillery , combined with our cross-functional teams of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work that solve high-stakes challenges at scale. Distyl is founded and led by proven leaders from companies like Palantir, Apple, and national research labs. We maintain a deep partnership with OpenAI and are backed by Lightspeed, Khosla, Coatue, Nat Friedman, and board members from over 20 Fortune 500 companies. What We’re Looking For We’re hiring AI Engineers at all levels of experience , from early-career builders to senior engineers who can lead large-scale deployments and shape our customers' technical roadmap. Regardless of seniority, every AI Engineer at Distyl is a hands-on contributor responsible for designing, implementing, and deploying production-grade AI systems using Large Language Models (LLMs). At the most senior levels, our engineers operate as the technical owners of F500 engagements, defining architecture, engaging with enterprise leaders, and leading technical teams to transform mission-critical workflows. Responsibilities All AI Engineers at Distyl are expected to: Design and Deploy LLM-Powered Systems: Build and deploy robust GenAI systems that deliver measurable business value. Includes model evaluation, prompt design, agent/agentic logic, and full-stack application development. Engage Deeply with Customers: Work directly with customer stakeholders to understand their most pressing business and technical needs, and turn those into tailored, high-impact AI solutions. Build and Improve Our Platform: Contribute to the development of Distillery, our internal LLM application platform, by developing reusable tools, infrastructure, and workflows that scale across customers. Deliver Production Quality: Ensure systems are observable, maintainable, and meet rigorous reliability, performance, and security standards. Evaluate AI Systems Scientifically: Lead evaluation efforts balancing accuracy, latency, explainability, cost, and robustness. Continuously Improve: Refine development workflows, platform architecture, and deployment practices to raise the engineering bar. At higher levels of experience, you will also: Set technical direction and architecture for multi-million-dollar customer engagements. Earn executive trust and guide enterprise engineers through rollout and long-term operations. Mentor and up-level Distyl engineers via design reviews, architectural design reviews, leading by doing, and targeted coaching. Qualifications We believe great AI Engineers come from diverse backgrounds and are unified by deep curiosity, pragmatism, and engineering excellence. We’re excited to meet candidates with: Proficiency in Python or Typescript (experience with a diverse set of languages is a plus), with hands-on experience using LLM tooling such as LangChain, LlamaIndex, Guardrails, MCP and Agents SDK. Experience building and deploying LLM-powered AI agents in production, including tool use, prompt orchestration, RAG, and long-horizon task execution. Deep understanding of agent design patterns, with practical experience in observability, debugging, and human-in-the-loop feedback systems. Skilled at solving complex, ambiguous problems using cutting-edge AI techniques to deliver meaningful business outcomes. Familiar with responsible AI practices (e.g., auditability, interpretability), and experienced in aligning AI systems with enterprise-grade requirements. Comfortable working across cloud environments (AWS, GCP, Azure) with modern DevOps tools (Docker, CI/CD), and collaborating closely with cross-functional teams. For senior roles: strong architectural and systems design, experience leading projects, navigating and deploying into enterprise hybrid cloud environments and mentor others What We Offer Competitive salary and meaningful equity. 100% covered medical, dental, and vision for employees and dependents. 401(k) with additional perks (commuter benefits, in-office lunch). Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems. Ownership of high-impact projects across top enterprises. A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence. Offices in San Francisco and New York with hybrid collaboration (3+ days/week in-office).

Location: San Francisco

Salary range: None - None

AI Strategist (Lead Level)

What We Are Looking For As an AI Strategist Lead, you will lead Distyl’s most complex, high impact customer engagement end-to-end. Partnering a senior technical leader, you’ll oversee a multidisciplinary team of engineers, researchers, and AI Strategists to deliver enterprise-scale outcomes that fundamentally transform how our customers operate You’ll work directly with C-suite and senior executives at Fortune 500 companies, helping them scope and shape AI -native strategies, and drive adoption of new workflows. You will be accountable not just for delivery, but for measurable business impact, long-term value creation, and building trusted executive relationships. You’ll shape the vision, drive execution, and influence our product roadmap by representing the voice of our most strategic customers. This role is ideal for someone with a rare blend of operational rigor, customer obsession, and strategic clarity - who thrives in ambiguity, leads with influence, and is passionate about AI. Key Responsibilities Executive Engagement: Build trust with senior stakeholders, including C-suite and VP-level sponsors. Align on business priorities and act as a strategic thought partner. End-to-End Ownership: Lead customer engagements from initial scoping to sustained value delivery. Define success, design the roadmap, and measurable outcomes. AI Strategy & Value Discovery: Identify the most valuable problems to solve and aligning solutions to ROI. Team Leadership: Jointly lead teams of 10+ engineers, researchers, AI Strategists and program managers. Set clear goals, foster a high-performing team culture, and manage cross-functional execution. Enterprise-Grade Delivery: Ensure technical solutions meet performance, compliance, and scalability standards. Navigate complex enterprise environments and drive cross-functional dependencies to deliver deeply integrated solutions. Change Management & Adoption: Drive onboarding, user adoption, and change management to ensure systems are embedded into daily workflows. Platform Influence: Represent the customer’s voice to the Platform team. Surface insights and themes that inform platform development. What We Require Enterprise-Scale Delivery Experience: A track record of successfully leading large, complex high-budget customer engagements or transformation programs ($10M+) ideally involving AI. Most successful candidates will have at least 10 years of experience working with enterprise customers. People Leadership: Track record of leading cross-functional teams and mentoring others. You foster clarity, motivation, and accountability at scale. Enterprise Scale Delivery: Demonstrated experience delivering mission-critical solutions for organizations with significant scale, complexity, and regulatory considerations. Executive Communication: Comfortable presenting to C-level stakeholders and translating between technical and non-technical audiences. Strategic Leadership: Ability to frame high-level business challenges, guide strategic decision-making, and influence senior executives. Customer-Centric Mindset: Deep empathy for users and the ability to identify solutions that create tangible, lasting business impact.. Technical Acumen: Proficiency in programming or data analysis tools (e.g., Python, R, SQL) and a solid understanding of AI/ML concepts. Passion for AI: You believe in AI’s transformative potential and want to help shape how it’s applied responsibly and effectively in the enterprise. Bias for Action: You’re comfortable with ambiguity, eager to take ownership, and capable of turning vision into structured execution. Travel: Flexibility to travel 25–75% depending on engagement needs. What We Offer Competitive salary and benefits package, including equity options, medical/dental/vision covered at 100% for you and your dependents, 401K plan, and perks such as commuter benefits and lunch provided in office. Opportunity to be part of a mission-oriented company to create practical adoption during the biggest revolution in human productivity. Opportunity to work on cutting-edge AI technologies and make a real impact on the adoption of LLMs in the enterprise space. Collaborative and supportive work environment, with a strong focus on personal and professional growth. Exposure to a diverse range of real-world industries and projects, providing unique challenges and learning opportunities. Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. We have offices in San Francisco, CA and New York, NY, and this role is available in either location.

Location: San Francisco

Salary range: None - None

Product Manager

About Distyl Distyl partners with the Global Fortune 1000 to lead $100M+ transformations through AI-native automation of core operations. Backed by Lightspeed, Khosla, and Coatue, we operate like a special ops team: fast, outcome-driven, and focused on solving high-stakes enterprise challenges. Our team blends elite talent from tech, strategy, and government to build the future of AI-powered enterprise operations. About the Role We are looking for a Leader of Product Management for the Contact Center business line. This will be our first senior PM hire, with the mandate to build and lead a team of product managers as we scale. You’ll own codifying our repeatable Contact Center solution — including SME Workbench, Agent Assist, and Remedy Layer — into a scalable, modular stack that drives deployments across telecom, travel, healthcare, and beyond. This role is both strategic and operational, requiring proven people leadership and deep expertise in contact center environments. You will own roadmap definition, modularity, and cross-functional alignment for one of Distyl’s flagship solution areas, the Contact Center, a horizontal CX function with multi-industry impact. You should be energized by ambiguity and biased toward modularization and reuse over one-off solutions. Key Responsibilities Own the Roadmap: Define and manage the roadmap for the Contact Center solution stack, with a focus on modularity and reuse Shape the Solution: Drive SME-facing tool development (SME Workbench, Agent Assist v1, Closed-Loop Optimizer, Remedy Layer modularization) Customer Engagement: Partner directly with flagship enterprise customers to capture feedback and validate product direction Deployment Feedback Loops: Partner with Implementation Leads to capture learnings from deployments and codify them into scalable templates Cross-Functional Alignment: Act as the central node between Engineering/AI, Implementation, GTM, and Strategy Market Research & Competitive Intelligence: Track evolving trends in contact center platforms, applied AI, and vertical-specific needs Support GTM: Collaborate with GTM teams on pricing, packaging, analyst briefings, and case studies Instrument & Optimize: Establish usage metrics and outcome tracking, closing the loop with AI Engineers to improve performance Qualifications 10+ years experience Product management experience in contact center / communications platforms Background in growth and adoption systems (onboarding, experimentation, PLG) Strong GTM fluency (launches, pricing, analyst engagement, positioning) Experience in early-stage execution environments Familiarity with applied AI products Why Join Us? We’re less concerned with the perfect résumé and more with how you think and how you show up. Distyl seeks individuals who combine sharp intellect with emotional intelligence, thrive in ambiguity, and have a history of undertaking challenging or unusual tasks that have shaped their approach to operating under pressure. Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. We have offices in San Francisco, CA and New York, NY, and this role is available in both locations.

Location: San Francisco

Salary range: None - None

Infrastructure Engineer

About Distyl AI Distyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. In just 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale. Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating, and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), and board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise What We Are Looking For A senior Infrastructure Engineer, you will play a pivotal role in shaping the foundation of Distyl AI’s platform development. This is a hands-on role for an engineer with both the breadth and depth to build secure, scalable, and easily deployable infrastructure. Your work will ensure our AI platform, Distillery, is reliable across diverse customer-hosted cloud and on-prem environments. You’ll be responsible for more than just keeping systems running—you’ll architect and evolve the core infrastructure and pipelines that enables our AI-native applications to be delivered to Fortune 500 companies. The ideal candidate is an opinionated, pragmatic engineer energized by the opportunity to define how cutting-edge AI applications are deployed in production at a global scale. Strong communication skills and a demonstrated ability to take ownership are essential. Key Responsibilities Design & Operate Cloud-Native Infrastructure: Architect and manage resilient, scalable deployments across cloud and hybrid environments, leveraging Kubernetes, serverless frameworks, and modern microservices architectures with the infrastructure that powers them. Evolve Infrastructure as Code: Drive the development of modular Terraform and GitOps configurations that ensure consistency, repeatability, and speed across multi-cloud environments. Advance Automation & CI/CD: Drive our automation strategy by building and refining CI/CD pipelines that enable rapid, reliable deployments. You'll apply modern practices like GitOps and work with a variety of build and deployment tools, such as Gradle, Bazel, Flux, Helm, and GitHub Actions, to reduce operational overhead. Embed Security & Compliance: Integrate IAM, secrets management, and secure service-to-service communication into every layer of the infrastructure. Drive Observability & Reliability: Establish robust monitoring, logging, and alerting practices with tools like Datadog Prometheus, Grafana, and OpenTelemetry to ensure our systems are performant, secure, and enterprise-ready. AgentOps & AI Tooling: Design and build the critical infrastructure for our advanced AI systems. This includes architecting AI toolchains, handling complex agent integrations and agent deployments. Qualifications 6+ years of professional experience in infrastructure, DevOps, or systems engineering roles, with a proven track record of delivering production-grade systems. Deep expertise in cloud platforms (Azure, AWS, or GCP) and container orchestration with Kubernetes. Strong experience with Infrastructure as Code tools (Terraform, Pulumi, etc.) and GitOps workflows. Hands-on experience with CI/CD systems (Flux, ArgoCD, Helm, GitHub Actions, GitLab CI). Proficiency in Python and Linux for automation and tooling. Solid knowledge of microservices architecture, distributed systems design, networking, security, IAM, and secrets management. Familiarity with modern observability stacks (Prometheus, Grafana, OpenTelemetry, DataDog). Experience with serverless frameworks and event-driven architectures. A demonstrated ownership mindset—able to take initiative, make informed decisions, and drive projects forward. Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. What We Offer The opportunity to shape AI infrastructure for Fortune 500 companies. A role at the intersection of cloud, AI, and automation, working alongside elite engineers and AI researchers. Competitive salary, benefits, and equity in a high-growth startup. Hybrid work environment – 3 days a week in our NYC office. If you’re passionate about scalable infrastructure, automation, and making AI systems deployable, we’d love to hear from you. Apply now and help define the future of AI-powered enterprise infrastructure! Note: Distyl is a hybrid working environment and requires in office collaboration 3 days a week. This role will be based in our office in New York City.

Location: New York

Salary range: None - None

Principal Advisor

Distyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. In just 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale. Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise operations. The Role As a Principal Advisor, you will partner directly with CXOs across telecom, insurance, financial services, healthcare, and retail to drive AI-led reinvention of customer operations. You’ll identify high-impact opportunities to improve service efficiency, customer satisfaction, and agent performance transforming contact centers into intelligent, AI-native experience hubs. This is a high-visibility role at the intersection of AI innovation and enterprise transformation. You will shape multi-million-dollar strategic initiatives, forge industry-defining partnerships, and influence how Fortune 1000 enterprises adopt AI to reimagine customer experience. Key Responsibilities Executive Advisory: Counsel CXOs on how AI can re-architect contact center and customer operations to drive measurable enterprise value (e.g., lower cost-to-serve, improved NPS, faster resolution times). Opportunity Creation: Identify and shape AI-led initiatives that deliver step-change impact across contact center automation, workforce orchestration, and real-time reasoning. CXO Engagement: Build and sustain deep, trusted relationships with customer experience, operations, and technology leaders. Strategic Deal-Making: Lead negotiations and close $XXmm+ partnerships that unlock $XXXmm+ in enterprise value through AI-native customer engagement. Account Development: Drive continued transformation efforts at key accounts to deepen Distyl’s impact and expand adoption. Market Presence: Be recognized as a thought leader in AI-driven CX transformation - tracking trends in conversational AI, automation, and intelligent customer experience systems. Technology & Culture Curiosity: Develop a deep understanding of Distyl’s AI capabilities, ethos, and mission and how they uniquely apply to customer experience transformation. Qualifications & Experience Proven success leading large-scale customer experience or contact center transformation initiatives ($XXmm+ impact). Experience advising Fortune 1000 executives in CX, operations, or AI transformation. Deep understanding of contact center operations (e.g., workforce management, agent assist, case routing, QA, analytics). Exposure to AI-driven CX solutions such as generative AI assistants, intelligent automation, or reasoning-based decision systems. Exceptional communication and storytelling skills with both technical and non-technical audiences. Demonstrated resilience and adaptability in dynamic, high-stakes environments. Strong desire to work closely with technologists and continuously refine solutions based on enterprise feedback. Why Join Us? Redefine Customer Experience: Lead AI transformations that revolutionize how enterprises serve and engage millions of customers. Operate at the Highest Level: Engage directly with CEOs and CXOs to drive billion-dollar impact across industries. Shape Industry Standards: Partner with leading telecom, financial services, retail, and insurance enterprises to define the next generation of customer operations. High-Growth, High-Upside: Be a key leader in a hyper-growth AI company backed by the best in enterprise and AI. Mission-Driven, Elite Team: Join a culture of high ownership and deep impact, working alongside world-class AI engineers and strategists.

Location: San Francisco

Salary range: None - None

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