Distyl's Posts (216)

2025-11-10 Distyl

Principal Advisor

Distyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. In just 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale. Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise operations. The Role As a Principal Advisor, you will partner directly with CXOs across telecom, insurance, financial services, healthcare, and retail to drive AI-led reinvention of customer operations. You’ll identify high-impact opportunities to improve service efficiency, customer satisfaction, and agent performance transforming contact centers into intelligent, AI-native experience hubs. This is a high-visibility role at the intersection of AI innovation and enterprise transformation. You will shape multi-million-dollar strategic initiatives, forge industry-defining partnerships, and influence how Fortune 1000 enterprises adopt AI to reimagine customer experience. Key Responsibilities Executive Advisory: Counsel CXOs on how AI can re-architect contact center and customer operations to drive measurable enterprise value (e.g., lower cost-to-serve, improved NPS, faster resolution times). Opportunity Creation: Identify and shape AI-led initiatives that deliver step-change impact across contact center automation, workforce orchestration, and real-time reasoning. CXO Engagement: Build and sustain deep, trusted relationships with customer experience, operations, and technology leaders. Strategic Deal-Making: Lead negotiations and close $XXmm+ partnerships that unlock $XXXmm+ in enterprise value through AI-native customer engagement. Account Development: Drive continued transformation efforts at key accounts to deepen Distyl’s impact and expand adoption. Market Presence: Be recognized as a thought leader in AI-driven CX transformation - tracking trends in conversational AI, automation, and intelligent customer experience systems. Technology & Culture Curiosity: Develop a deep understanding of Distyl’s AI capabilities, ethos, and mission and how they uniquely apply to customer experience transformation. Qualifications & Experience Proven success leading large-scale customer experience or contact center transformation initiatives ($XXmm+ impact). Experience advising Fortune 1000 executives in CX, operations, or AI transformation. Deep understanding of contact center operations (e.g., workforce management, agent assist, case routing, QA, analytics). Exposure to AI-driven CX solutions such as generative AI assistants, intelligent automation, or reasoning-based decision systems. Exceptional communication and storytelling skills with both technical and non-technical audiences. Demonstrated resilience and adaptability in dynamic, high-stakes environments. Strong desire to work closely with technologists and continuously refine solutions based on enterprise feedback. Why Join Us? Redefine Customer Experience: Lead AI transformations that revolutionize how enterprises serve and engage millions of customers. Operate at the Highest Level: Engage directly with CEOs and CXOs to drive billion-dollar impact across industries. Shape Industry Standards: Partner with leading telecom, financial services, retail, and insurance enterprises to define the next generation of customer operations. High-Growth, High-Upside: Be a key leader in a hyper-growth AI company backed by the best in enterprise and AI. Mission-Driven, Elite Team: Join a culture of high ownership and deep impact, working alongside world-class AI engineers and strategists.

Location: San Francisco

Salary range: None - None

2025-11-10 Distyl

AI Engineer (All Levels)

Distyl AI develops AI-native technologies that enable humans and AI to collaboratively power operations across the Global Fortune 1000. In just 24 months, we’ve partnered with some of the world’s most iconic enterprises including F100 telecom, healthcare, manufacturing, insurance, and retail companies delivering AI deployments with $100M+ in impact. Our platform, Distillery , combined with our cross-functional teams of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work that solve high-stakes challenges at scale. Distyl is founded and led by proven leaders from companies like Palantir, Apple, and national research labs. We maintain a deep partnership with OpenAI and are backed by Lightspeed, Khosla, Coatue, Nat Friedman, and board members from over 20 Fortune 500 companies. What We’re Looking For We’re hiring AI Engineers at all levels of experience , from early-career builders to senior engineers who can lead large-scale deployments and shape our customers' technical roadmap. Regardless of seniority, every AI Engineer at Distyl is a hands-on contributor responsible for designing, implementing, and deploying production-grade AI systems using Large Language Models (LLMs). At the most senior levels, our engineers operate as the technical owners of F500 engagements, defining architecture, engaging with enterprise leaders, and leading technical teams to transform mission-critical workflows. Responsibilities All AI Engineers at Distyl are expected to: Design and Deploy LLM-Powered Systems: Build and deploy robust GenAI systems that deliver measurable business value. Includes model evaluation, prompt design, agent/agentic logic, and full-stack application development. Engage Deeply with Customers: Work directly with customer stakeholders to understand their most pressing business and technical needs, and turn those into tailored, high-impact AI solutions. Build and Improve Our Platform: Contribute to the development of Distillery, our internal LLM application platform, by developing reusable tools, infrastructure, and workflows that scale across customers. Deliver Production Quality: Ensure systems are observable, maintainable, and meet rigorous reliability, performance, and security standards. Evaluate AI Systems Scientifically: Lead evaluation efforts balancing accuracy, latency, explainability, cost, and robustness. Continuously Improve: Refine development workflows, platform architecture, and deployment practices to raise the engineering bar. At higher levels of experience, you will also: Set technical direction and architecture for multi-million-dollar customer engagements. Earn executive trust and guide enterprise engineers through rollout and long-term operations. Mentor and up-level Distyl engineers via design reviews, architectural design reviews, leading by doing, and targeted coaching. Qualifications We believe great AI Engineers come from diverse backgrounds and are unified by deep curiosity, pragmatism, and engineering excellence. We’re excited to meet candidates with: Proficiency in Python or Typescript (experience with a diverse set of languages is a plus), with hands-on experience using LLM tooling such as LangChain, LlamaIndex, Guardrails, MCP and Agents SDK. Experience building and deploying LLM-powered AI agents in production, including tool use, prompt orchestration, RAG, and long-horizon task execution. Deep understanding of agent design patterns, with practical experience in observability, debugging, and human-in-the-loop feedback systems. Skilled at solving complex, ambiguous problems using cutting-edge AI techniques to deliver meaningful business outcomes. Familiar with responsible AI practices (e.g., auditability, interpretability), and experienced in aligning AI systems with enterprise-grade requirements. Comfortable working across cloud environments (AWS, GCP, Azure) with modern DevOps tools (Docker, CI/CD), and collaborating closely with cross-functional teams. For senior roles: strong architectural and systems design, experience leading projects, navigating and deploying into enterprise hybrid cloud environments and mentor others What We Offer Competitive salary and meaningful equity. 100% covered medical, dental, and vision for employees and dependents. 401(k) with additional perks (commuter benefits, in-office lunch). Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems. Ownership of high-impact projects across top enterprises. A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence. Offices in San Francisco and New York with hybrid collaboration (3+ days/week in-office).

Location: San Francisco

Salary range: None - None

2025-11-10 Distyl

Product Manager

About Distyl Distyl partners with the Global Fortune 1000 to lead $100M+ transformations through AI-native automation of core operations. Backed by Lightspeed, Khosla, and Coatue, we operate like a special ops team: fast, outcome-driven, and focused on solving high-stakes enterprise challenges. Our team blends elite talent from tech, strategy, and government to build the future of AI-powered enterprise operations. About the Role We are looking for a Leader of Product Management for the Contact Center business line. This will be our first senior PM hire, with the mandate to build and lead a team of product managers as we scale. You’ll own codifying our repeatable Contact Center solution — including SME Workbench, Agent Assist, and Remedy Layer — into a scalable, modular stack that drives deployments across telecom, travel, healthcare, and beyond. This role is both strategic and operational, requiring proven people leadership and deep expertise in contact center environments. You will own roadmap definition, modularity, and cross-functional alignment for one of Distyl’s flagship solution areas, the Contact Center, a horizontal CX function with multi-industry impact. You should be energized by ambiguity and biased toward modularization and reuse over one-off solutions. Key Responsibilities Own the Roadmap: Define and manage the roadmap for the Contact Center solution stack, with a focus on modularity and reuse Shape the Solution: Drive SME-facing tool development (SME Workbench, Agent Assist v1, Closed-Loop Optimizer, Remedy Layer modularization) Customer Engagement: Partner directly with flagship enterprise customers to capture feedback and validate product direction Deployment Feedback Loops: Partner with Implementation Leads to capture learnings from deployments and codify them into scalable templates Cross-Functional Alignment: Act as the central node between Engineering/AI, Implementation, GTM, and Strategy Market Research & Competitive Intelligence: Track evolving trends in contact center platforms, applied AI, and vertical-specific needs Support GTM: Collaborate with GTM teams on pricing, packaging, analyst briefings, and case studies Instrument & Optimize: Establish usage metrics and outcome tracking, closing the loop with AI Engineers to improve performance Qualifications 10+ years experience Product management experience in contact center / communications platforms Background in growth and adoption systems (onboarding, experimentation, PLG) Strong GTM fluency (launches, pricing, analyst engagement, positioning) Experience in early-stage execution environments Familiarity with applied AI products Why Join Us? We’re less concerned with the perfect résumé and more with how you think and how you show up. Distyl seeks individuals who combine sharp intellect with emotional intelligence, thrive in ambiguity, and have a history of undertaking challenging or unusual tasks that have shaped their approach to operating under pressure. Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. We have offices in San Francisco, CA and New York, NY, and this role is available in both locations.

Location: San Francisco

Salary range: None - None

2025-11-10 Distyl

Software Engineer - Back End

About Distyl AI Distyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. In just 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery , along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work , solving the most complex, high-stakes challenges at scale. Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI , jointly going-to-market at the largest enterprises and collaborating evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s , Distyl is building the future of AI-powered enterprise operations. What You'll Do As a Software Engineer Back End you will help design, build, and optimize Distillery —our AI-native platform that powers real-world enterprise AI systems for diverse F500 workflows. Your role will involve developing scalable AI infrastructure, ensuring system reliability, and collaborating with engineers and business leaders to solve some of the most complex AI deployment challenges. Key Responsibilities Build & Scale AI-Native Infrastructure: Develop and refine a platform where AI builds, optimizes, and operates AI-powered workflows. Define how AI automation integrates into traditional enterprise infrastructure. Develop Cloud-Native Microservices & Scalable AI Systems: Design and build secure, high-performance backend services deployed across AWS/GCP/Azure or on-prem Kubernetes environments. Build using Python, FastAPI, SQLAlchemy, Alembic, and modern DevOps tools to develop scalable, reliable AI infrastructure. Optimize System Performance & Reliability: Ensure high-availability, security, and observability of AI-native workflows. Implement best practices for ML/AI Ops, distributed computing, and scalable service orchestration. Collaborate with Cross-Functional Teams: Partner with Forward-Deployed Engineers (FDEs), AI Researchers, and business SMEs to translate real-world operational needs into platform capabilities. Advocate for strong software engineering and DevOps practices, driving high coding standards and scalable architectures. Who We’re Looking For We are hiring multiple roles across different levels of seniority (3-10+ years of software engineering experience). Proficiency in Backend & Systems Engineering. Expertise in Python, Java, Golang, or C++ for building scalable, high-performance systems. Hands-on experience with Kubernetes, CI/CD, cloud platforms (AWS, GCP, or Azure), and infrastructure as code. Strong interest in AI-native development , leveraging tools like ChatGPT, Claude, Perplexity, and Cursor in engineering workflows. Experience with security, distributed systems, storage, ML/AI Ops, and large-scale observability is a plus. What We Offer The opportunity to build enterprise-scale AI infrastructure used by Fortune 500 companies. Work alongside top engineers, AI researchers, and enterprise experts in an AI-native company. Competitive salary, benefits, and equity in a fast-growing startup. Hybrid work environment – 3 days a week in our NYC or San Francisco office. If you’re a strong backend software engineer with a passion for building AI infrastructure, we’d love to hear from you. Apply now and help shape the future of AI-powered enterprise systems!

Location: New York

Salary range: None - None

2025-11-10 Distyl

Head of Finance

About Distyl Distyl partners with the Global Fortune 1000 to lead $100M+ transformations through AI-native automation of core operations. Backed by Lightspeed, Khosla, and Coatue, we operate like a special ops team: fast, outcome-driven, and focused on solving high-stakes enterprise challenges. Our team blends elite talent from tech, strategy, and government to build the future of AI-powered enterprise operations. About the Role We’re hiring a Head of Finance to build and scale the finance function from the ground up. This is both a strategic and hands-on role, you’ll set up systems, processes, and models while serving as a key thought partner to the CEO and leadership team. You’ll own the full finance stack, from operating rhythm (budgeting, forecasting, cash management, and reporting) to strategic finance (fundraising, capital planning, and scenario modeling). You’ll build and lead a small team across FP&A, accounting, and operations to create the financial infrastructure for scale. This is a high-impact role for a finance leader who thrives in fast-moving environments, is comfortable with ambiguity, and wants to help shape the trajectory of a high-growth AI company. What You’ll Do Build and lead Distyl’s finance function, including FP&A, accounting, and reporting from the ground up. Partner closely with the COO and leadership team across Operations, Growth, and Engineering to inform key business decisions. Develop financial models, forecasts, and frameworks to guide hiring, pricing, and investment decisions. Create scalable processes for budget discipline, expense management, and financial accountability. Lead and manage fundraising preparation, owning investor materials, scenario modeling, and due diligence readiness. Design and manage monthly and quarterly close processes in partnership with external accounting firms. Deliver clear, actionable financial reporting and insights for executives, the board, and investors. Oversee treasury, cash management, and capital allocation to ensure financial sustainability and strategic growth. Build, coach, and develop a small finance team as the company scales. Who You Are 10–15 years of progressive experience in finance, ideally across FP&A, strategic finance, and accounting. Experience in high-growth technology or AI companies, with time spent leading or building finance functions. Background in investment banking, consulting, private equity, or corporate FP&A. Strong analytical and modeling skills, able to translate complex data into clear insights and strategic actions. Excellent communicator with the ability to influence executive and board-level discussions. Hands-on, pragmatic operator who builds for scale but isn’t afraid to dive into the details. Experience leading and growing small, high-performing teams. Prior fundraising, investor reporting, or M&A experience preferred. What We Offer Competitive salary and benefits package, including equity options and healthcare. The opportunity to work at a mission-driven AI startup that is transforming how Fortune 500 companies operate. A fast-paced, dynamic work environment where your contributions will directly impact the company’s success. A collaborative culture that values professional growth and encourages taking on new responsibilities. Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. We have offices in San Francisco, CA and New York, NY, and this role is available in San Francisco office.

Location: San Francisco

Salary range: None - None

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