Distyl's Posts (216)

2025-10-11 Distyl

Delivery Manager – Enterprise AI Technology Programs

Distyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. In just 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale. Distyl was founded and is led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise operations.<h2>About the Role</h2>We are looking for a highly adaptable, results-driven Delivery Manager to lead the execution of a portfolio of large-scale AI programs at a Fortune 100 client. This role is ideal for a seasoned technology leader who thrives in fast-paced, high-growth environments and has a proven track record of managing enterprise programs over $10M in budget.Our culture is built around moving fast, making an impact, and delivering at the highest level. The ideal candidate is someone who embraces intensity and complexity, can pivot quickly, and thrives in a dynamic, ever-evolving landscape.As a Delivery Manager, you will be responsible for ensuring that all customer outcomes are delivered on time, within budget, and with exceptional quality. You will prioritize and align work to KPIs, influence stakeholders, and ensure seamless execution that maximizes impact and throughput.This is not a passive oversight role—we need someone who is hands-on, deeply engaged in technical and business conversations, and enjoys working alongside engineers, architects, and executives alike. If you’re looking for a high-energy, fast-moving environment where you can truly make an impact, this role is for you.<h2>What you will do</h2><ul style="min-height:1.5em"><li>Client-Centric Operator: You excel at managing complex client relationships and understand the dynamics of delivering high-impact services within enterprise environments. You can set and manage customer expectations, align delivery to contracted outcomes, and lay the groundwork for future opportunities by earning trust and demonstrating measurable value. You have experience with forward-deployed engineering teams or other embedded delivery models.</li><li>An Industry Expert (Highly Desired): You have deep exposure to one or more of the following domains—supply chain optimization, health insurance cost of care and/or prior authorization, or large-scale consumer contact centers</li></ul><ul style="min-height:1.5em"><li>Lead High-Impact Delivery: Oversee the successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact.</li><li>Operate at Maximum Velocity: Embrace a high-speed, dynamic environment where priorities can shift, requiring quick thinking and adaptability.</li><li>Drive Stakeholder Alignment: Regularly report on program status to senior executives, technical teams, and business leaders, fostering trust and maintaining alignment.</li><li>Optimize Program Success: Structure and scale delivery efforts to maximize impact and efficiency, ensuring the program runs at peak performance.</li><li>Influence Key Customer Decisions: Guide the client in providing the necessary teams, integrations, and resources to make the program a success.</li><li>Grow and Motivate a Team: Onboard and organize forward-deployed AI engineers and AI strategists to design and build cutting-edge AI solutions.</li><li>Stay Engaged in Delivery Activities: Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evals, deployment, etc, whatever is needed to drive execution forward.</li><li>Champion AI-Driven Solutions: Understand how AI and automation can enhance business processes and technology delivery.</li><li>Write the Playbook: Author best practices for delivering AI programs at scale.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>A Problem-Solver at Speed: You can navigate complexity and ambiguity, quickly identifying solutions and driving action.</li><li>An Enterprise-Scale Leader: You have 10+ years of experience delivering large-scale technology programs for enterprise clients, including a $10M+ budget program.</li><li>A Master of Adaptation: You thrive in an intense, fast-moving environment and can pivot when necessary to keep momentum high.</li><li>A Strong Communicator Across All Levels: You can seamlessly switch between technical deep-dives with engineers and high-level strategic conversations with executives.</li><li>A Delivery-First Operator: You know how to execute with precision, delivering on time, on budget, and with top-tier quality.</li><li>AI-Curious and Business-Minded: You have a demonstrated interest in AI-driven solutions and how they can optimize business outcomes.</li></ul><h2>Why Join Us?</h2><ul style="min-height:1.5em"><li>Shape the Future: Lead AI transformations that will re-define the next century’s most influential companies.</li><li>Pick and Build the Winners: Work with top enterprises to identify, transform, and scale the winners of the AI Economy.</li><li>Operate at the Highest Level: Engage directly with CEOs and C-suite executives to drive billion-dollar impact.</li><li>High-Growth, High-Upside: Be a key player in a hyper-growth startup backed by the best in AI and enterprise, with a tremendous upside.</li><li>Elite Team, Mission-Driven Culture: Work with top AI talent that emphasizes high-impact, deep-ownership and a shared mission for excellence.</li></ul><h2>What We Offer</h2><ul style="min-height:1.5em"><li>Competitive salary and meaningful equity.</li><li>100% covered medical, dental, and vision for employees and dependents.</li><li>401(k) with additional perks (commuter benefits, in-office lunch).</li><li>Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems.</li><li>Ownership of high-impact projects across top enterprises.</li><li>A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence.</li></ul>Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. This role is available in our San Francisco, New York and Seattle location.

Location: San Francisco

Salary range: None - None

2025-10-11 Distyl

Delivery Operations Manager

About Distyl AIDistyl AI develops production-grade AI systems to power core operational workflows for Fortune 500 companies. Powered by a strategic partnership with OpenAI, in-house software accelerators, and deep enterprise AI expertise, we deliver working AI systems with rapid time to value – within a quarter.Our products have helped Fortune 500 customers across diverse industries, from insurance and CPG to non-profits. As part of our team, you will help companies identify, build, and realize value from their GenAI investments, often for the first time. We are customer-centric, working backward from the customer’s problem and holding ourselves accountable for creating both financial impact and improving the lives of end-users.Distyl is led by proven leaders from top companies like Palantir and Apple and is backed by Lightspeed, Khosla, Coatue, Dell Technologies Capital, Nat Friedman (Former CEO of GitHub), Brad Gerstner (Founder and CEO of Altimeter), and board members of over a dozen Fortune 500 companies.<h2>What We Are Looking For</h2>As the Delivery Operations Manager, you’ll be the operational backbone that keeps projects on time, on budget, and staffed with the right people. You’ll own our operating cadence, data integrity across PSA and CRM systems, and the analytics that guide decisions. You’ll partner closely with Finance and Sales to translate bookings into predictable delivery and revenue.<h2> Key Responsibilities</h2><ul style="min-height:1.5em"><li>Operational Cadence & Forecasting<ul style="min-height:1.5em"><li>Run the weekly Delivery business rhythm (forecast reviews, staffing standups, at‑risk project reviews, and backlog health).</li><li>Maintain a rolling 13‑week delivery and revenue forecast; track variance to plan and drive corrective actions.</li><li>Build and maintain dashboards for utilization, margin, delivery status, and capacity.</li></ul>Project Financials & Controls<ul style="min-height:1.5em"><li>Establish & monitor project P&L (budget vs. actuals, gross margin, burn rate, change orders, billing milestones).</li><li>Partner with Finance on revenue recognition readiness (T&M vs. fixed fee), WIP, backlog, and DSO impacts.</li><li>Ensure accurate and timely time entry, expense submission, and milestone completion for invoicing.</li></ul>Resource & Capacity Management<ul style="min-height:1.5em"><li>Own supply/demand planning, role forecasting, and staffing requests across projects and pre‑sales.</li><li>Track utilization (billable, productive, and bench) and recommend hiring or contractor backfills.</li><li>Maintain skills inventory and help route the right resources to the right work.</li></ul>Systems, Data, & Tooling<ul style="min-height:1.5em"><li>Setup initial PSA system</li><li>Ensure data accuracy and process compliance in our PSA and CRM</li><li>Define and enforce a services data dictionary (project stages, fields, picklists, SLAs).</li><li>Build automation and QA checks to improve data completeness and reduce manual work.</li></ul>Cross‑Functional Liaison (Finance & Sales)<ul style="min-height:1.5em"><li>Translate SOWs into deliverable work plans with budgets, schedules, and resourcing assumptions.</li><li>Partner with Sales Ops to ensure opportunity handoff completeness and clean project creation.</li><li>Align with Finance on billing cadence, revenue policies, and margin targets; escalate risks early.</li></ul>Playbooks & Enablement<ul style="min-height:1.5em"><li>Create and maintain process documentation (intake, staffing, project setup/closeout, change control).</li><li>Standardize SOW templates, project plans, and reporting packs.</li><li>Train PMs/consultants on operational best practices and system workflows.</li></ul>Continuous Improvement<ul style="min-height:1.5em"><li>Analyze trends to reduce delivery risk and improve throughput (scope creep, blockers, rework).</li><li>Lead pilots for new tools or process changes; measure impact and scale what works.</li></ul></li></ul><h2> Qualifications</h2><ul style="min-height:1.5em"><li>4+ years in Delivery Operations, PS Operations, Consulting Operations, or Revenue/Services Ops at a SaaS, PaaS, or services org.</li><li>Proficiency with Salesforce and PSAs; comfort administering objects, reports, and workflows.</li><li>Strong analytical skills; expert in spreadsheets; familiarity with BI tools (e.g., Looker, Tableau) and basic SQL a plus.</li><li>Understanding of project accounting (fixed fee vs. T&M, margin, WIP, backlog, DSO, rev‑rec readiness).</li><li>Process design and change management chops; able to turn ambiguity into standard operating procedures.</li><li>Excellent communication and stakeholder management; comfortable influencing without authority.</li><li>High attention to detail, ownership mindset, and bias for action. </li></ul><h2> Nice to Have</h2><ul style="min-height:1.5em"><li>Experience launching or restructuring PSA processes during high growth.</li><li>Prior hands‑on PM/consulting experience on enterprise projects.</li><li>Familiarity with AI/ML or data platform implementations.</li><li>CRM/PSA: Salesforce; FinancialForce/Certinia PSA.</li><li>Productivity & PM: Google Workspace; Jira/Asana; Confluence/Notion.</li></ul>Analytics: Looker or Tableau; Google Sheets/Excel.<h2> What is success like in the first 12 Months</h2><ul style="min-height:1.5em"><li>Forecast Accuracy: Delivery/revenue forecast within ±5–10% of actuals by quarter.</li><li>Utilization: Team at or above target billable utilization with healthy bench management.</li><li>Margin: Project gross margin meets or exceeds plan; risks flagged ≥4 weeks ahead.</li><li>On‑Time Delivery: ≥90% of projects delivered on or before committed date.</li><li>Data Quality: PSA/SFDC data completeness ≥95% across key fields.</li><li>Cash Flow: Reduced DSO (where services‑influenced) and timely billing milestones.<h2>What We Offer:</h2></li></ul><ul style="min-height:1.5em"><li>Competitive salary and benefits package, including equity options and healthcare.</li><li>The opportunity to work at a mission-driven AI startup that is transforming how Fortune 500 companies operate.</li><li>A fast-paced, dynamic work environment where your contributions will directly impact the company’s success.</li><li>A collaborative culture that values professional growth and encourages taking on new responsibilities.</li><li>Exposure to cutting-edge AI technologies and the opportunity to support a world-class team.</li></ul>If you are a proactive, detail-oriented professional who excels in supporting high-powered teams, we encourage you to apply and join our mission of enabling the future of AI-powered enterprises.Note: This role will be based in our San Francisco office. You will be required to be in office 3 days per week.

Location: San Francisco

Salary range: None - None

2025-10-11 Distyl

Executive & Personal Assistant

About Distyl AI:Distyl AI develops production-grade AI systems to power core operational workflows for Fortune 500 companies. Powered by a strategic partnership with OpenAI, in-house software accelerators, and deep enterprise AI expertise, we deliver working AI systems with rapid time to value – within a quarter.Our products have helped Fortune 500 customers across diverse industries, from insurance and CPG to non-profits. As part of our team, you will help companies identify, build, and realize value from their GenAI investments, often for the first time. We are customer-centric, working backward from the customer’s problem and holding ourselves accountable for creating both financial impact and improving the lives of end-users.Distyl is led by proven leaders from top companies like Palantir and Apple and is backed by Lightspeed, Khosla, Coatue, Dell Technologies Capital, Nat Friedman (Former CEO of GitHub), Brad Gerstner (Founder and CEO of Altimeter), and board members of over a dozen Fortune 500 companies.What We Are Looking For: Distyl is looking for a highly skilled Executive & Personal Assistant to support our CEO. This role blends business and personal support, requiring exceptional discretion, organizational excellence, and the ability to anticipate needs in a fast-paced, high-growth environment. You’ll be managing time, priorities, and logistics to maximize impact.<h1>Key Responsibilities</h1> Executive Support<ul style="min-height:1.5em"><li>Manage the CEO’s complex calendar, including scheduling internal and external meetings, appointments, and travel; anticipate needs, resolve conflicts, and prioritize with precision</li><li>Coordinate domestic and international travel, including flights, accommodations, itineraries, visas, reservations, and related expense reporting</li><li>Serve as the primary point of contact for internal and external stakeholders, overseeing correspondence, drafting professional communications, and triaging requests to maximize the CEO’s time</li></ul> Operational & Administrative Support<ul style="min-height:1.5em"><li>Streamline administrative workflows, systems, and documentation for the CEO’s office</li><li>Act as a central point of coordination between the CEO and internal/external stakeholders</li><li>Proactively identify ways to remove friction from the CEO’s day-to-day operations and enable focus on top priorities</li></ul> Personal Support<ul style="min-height:1.5em"><li>Manage personal tasks, such as scheduling, reservations, travel, and errands</li><li>Plan and coordinate personal events, dinners, and gatherings</li><li>Arrange personal travel for the CEO and family as needed</li><li>Liaise with household vendors to ensure smooth day-to-day operations</li></ul> Qualifications:<ul style="min-height:1.5em"><li>5+ years of experience as an Executive or Personal Assistant supporting a CEO or other C-level executive</li><li>Proven ability to handle highly sensitive and confidential information with discretion</li><li>Proactive and resourceful mindset with the ability to anticipate needs and work independently</li><li>Exceptional organizational and time-management skills, with strong attention to detail</li><li>Excellent written and verbal communication skills, with sound judgment and professional presence</li><li>Tech-savvy (G Suite, calendar and scheduling tools, expense systems, project management tools)</li><li>Calm under pressure and solutions-oriented, with the ability to adapt to shifting priorities and schedules </li></ul><h1>What We Offer:</h1><ul style="min-height:1.5em"><li>Competitive salary and benefits package, including equity options and healthcare.</li><li>The opportunity to work at a mission-driven AI startup that is transforming how Fortune 500 companies operate.</li><li>A fast-paced, dynamic work environment where your contributions will directly impact the company’s success.</li><li>A collaborative culture that values professional growth and encourages taking on new responsibilities.</li><li>Exposure to cutting-edge AI technologies and the opportunity to support a world-class team.</li></ul>If you are a proactive, detail-oriented professional who excels in supporting high-powered teams, we encourage you to apply and join our mission of enabling the future of AI-powered enterprises.Note: This role will be based in our San Francisco office. You will be required to be in office 3 days per week.

Location: San Francisco

Salary range: None - None

2025-10-11 Distyl

Infrastructure Engineer

<h2>About Distyl AI</h2><a target="_blank" rel="noopener noreferrer nofollow" href="https://distyl.ai/">Distyl AI</a> develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000.In just 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale.Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating, and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), and board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise<h2>What We Are Looking For</h2>A senior Infrastructure Engineer, you will play a pivotal role in shaping the foundation of Distyl AI’s platform development. This is a hands-on role for an engineer with both the breadth and depth to build secure, scalable, and easily deployable infrastructure. Your work will ensure our AI platform, Distillery, is reliable across diverse customer-hosted cloud and on-prem environments.You’ll be responsible for more than just keeping systems running—you’ll architect and evolve the core infrastructure and pipelines that enables our AI-native applications to be delivered to Fortune 500 companies. The ideal candidate is an opinionated, pragmatic engineer energized by the opportunity to define how cutting-edge AI applications are deployed in production at a global scale. Strong communication skills and a demonstrated ability to take ownership are essential.<h2>Key Responsibilities</h2><ul style="min-height:1.5em"><li>Design & Operate Cloud-Native Infrastructure: Architect and manage resilient, scalable deployments across cloud and hybrid environments, leveraging Kubernetes, serverless frameworks, and modern microservices architectures with the infrastructure that powers them.</li><li>Evolve Infrastructure as Code: Drive the development of modular Terraform and GitOps configurations that ensure consistency, repeatability, and speed across multi-cloud environments.</li><li>Advance Automation & CI/CD: Drive our automation strategy by building and refining CI/CD pipelines that enable rapid, reliable deployments. You'll apply modern practices like GitOps and work with a variety of build and deployment tools, such as Gradle, Bazel, Flux, Helm, and GitHub Actions, to reduce operational overhead.</li><li>Embed Security & Compliance: Integrate IAM, secrets management, and secure service-to-service communication into every layer of the infrastructure.</li><li>Drive Observability & Reliability: Establish robust monitoring, logging, and alerting practices with tools like Datadog Prometheus, Grafana, and OpenTelemetry to ensure our systems are performant, secure, and enterprise-ready.</li><li>AgentOps & AI Tooling: Design and build the critical infrastructure for our advanced AI systems. This includes architecting AI toolchains, handling complex agent integrations and agent deployments.</li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>6+ years of professional experience in infrastructure, DevOps, or systems engineering roles, with a proven track record of delivering production-grade systems.</li><li>Deep expertise in cloud platforms (Azure, AWS, or GCP) and container orchestration with Kubernetes.</li><li>Strong experience with Infrastructure as Code tools (Terraform, Pulumi, etc.) and GitOps workflows.</li><li>Hands-on experience with CI/CD systems (Flux, ArgoCD, Helm, GitHub Actions, GitLab CI).</li><li>Proficiency in Python and Linux for automation and tooling.</li><li>Solid knowledge of microservices architecture, distributed systems design, networking, security, IAM, and secrets management.</li><li>Familiarity with modern observability stacks (Prometheus, Grafana, OpenTelemetry, DataDog).</li><li>Experience with serverless frameworks and event-driven architectures.</li><li>A demonstrated ownership mindset—able to take initiative, make informed decisions, and drive projects forward.</li><li>Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.</li></ul><h2>What We Offer</h2><ul style="min-height:1.5em"><li>The opportunity to shape AI infrastructure for Fortune 500 companies.</li><li>A role at the intersection of cloud, AI, and automation, working alongside elite engineers and AI researchers.</li><li>Competitive salary, benefits, and equity in a high-growth startup.</li><li>Hybrid work environment – 3 days a week in our NYC office.</li></ul>If you’re passionate about scalable infrastructure, automation, and making AI systems deployable, we’d love to hear from you. Apply now and help define the future of AI-powered enterprise infrastructure! Note: Distyl is a hybrid working environment and requires in office collaboration 3 days a week. This role will be based in our office in New York City.

Location: New York

Salary range: None - None

2025-10-11 Distyl

Product Manager

<h2>About Distyl</h2>Distyl partners with the Global Fortune 1000 to lead $100M+ transformations through AI-native automation of core operations. Backed by Lightspeed, Khosla, and Coatue, we operate like a special ops team: fast, outcome-driven, and focused on solving high-stakes enterprise challenges. Our team blends elite talent from tech, strategy, and government to build the future of AI-powered enterprise operations.<h2>About the Role</h2>We are looking for a Leader of Product Management for the Contact Center business line. This will be our first senior PM hire, with the mandate to build and lead a team of product managers as we scale. You’ll own codifying our repeatable Contact Center solution — including SME Workbench, Agent Assist, and Remedy Layer — into a scalable, modular stack that drives deployments across telecom, travel, healthcare, and beyond. This role is both strategic and operational, requiring proven people leadership and deep expertise in contact center environments.You will own roadmap definition, modularity, and cross-functional alignment for one of Distyl’s flagship solution areas, the Contact Center, a horizontal CX function with multi-industry impact. You should be energized by ambiguity and biased toward modularization and reuse over one-off solutions.<h2>Key Responsibilities</h2><ul style="min-height:1.5em"><li>Own the Roadmap: Define and manage the roadmap for the Contact Center solution stack, with a focus on modularity and reuse</li><li>Shape the Solution: Drive SME-facing tool development (SME Workbench, Agent Assist v1, Closed-Loop Optimizer, Remedy Layer modularization)</li><li>Customer Engagement: Partner directly with flagship enterprise customers to capture feedback and validate product direction</li><li>Deployment Feedback Loops: Partner with Implementation Leads to capture learnings from deployments and codify them into scalable templates</li><li>Cross-Functional Alignment: Act as the central node between Engineering/AI, Implementation, GTM, and Strategy</li><li>Market Research & Competitive Intelligence: Track evolving trends in contact center platforms, applied AI, and vertical-specific needs</li><li>Support GTM: Collaborate with GTM teams on pricing, packaging, analyst briefings, and case studies</li><li>Instrument & Optimize: Establish usage metrics and outcome tracking, closing the loop with AI Engineers to improve performance</li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>10+ years experience</li><li>Product management experience in contact center / communications platforms</li><li>Background in growth and adoption systems (onboarding, experimentation, PLG)</li><li>Strong GTM fluency (launches, pricing, analyst engagement, positioning)</li><li>Experience in early-stage execution environments</li><li>Familiarity with applied AI products</li></ul><h2>Why Join Us?</h2>We’re less concerned with the perfect résumé and more with how you think and how you show up. Distyl seeks individuals who combine sharp intellect with emotional intelligence, thrive in ambiguity, and have a history of undertaking challenging or unusual tasks that have shaped their approach to operating under pressure.Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. We have offices in San Francisco, CA and New York, NY, and this role is available in both locations.

Location: San Francisco

Salary range: None - None

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