Knock's Posts (9)

2024-09-17

💻 Product Engineer (Full-stack)

Knock is on a mission to help products communicate with their users in a more thoughtful way. Building product notifications in-house takes months, often leading to poor user experiences. We believe that—when done right—product notifications help users find value in the products they use every day. That’s why we built Knock.We're a remote-first (with a NYC base) seed stage startup of 11 employees that believe in the power of great software. We're APIs all the way down at Knock—Stripe for payments, Algolia for search, WorkOS for SSO. We're excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let's build something great together.We’re backed by top investors and operators including Afore Capital, Preface Ventures, Worklife Capital, Guillermo Rauch (CEO/Founder @ Vercel), Scott Belsky (CPO @ Adobe), Adam Gross (CEO @ Heroku), John Kodumal (CTO @ LaunchDarkly), Nate Stewart (CPO @ Cockroach Labs), Charley Ma, and Zach Holman, to name a few.About the roleWe're looking for a full-stack engineer to join our small but growing team. Full-stack engineers at Knock work on product features end-to-end, from our customer facing APIs, through to our Next.js powered workflow builder. We’re an engineer led team, with a strong belief in shipping high-quality product at a fast pace. This is a role where you will have a high degree of ownership and autonomy over the features you design, build, and support.We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply.Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself!What you'll be doing in this roleWork on features across the Knock product, from our Dashboard that supports our customers, through our CLI and API to enable developer workflowsOwn product features from design through to shipped documentation, working closely with our founders and experienced team to shape a feature and ship it to our growing customer baseContribute to our open-source SDKs and libraries that our customers use to integrate Knock into their applicationsTalk to and support our customers in bringing to life best-in-class notification systems. We are a team that believes in everyone having direct contact with the customer and bringing that voice to the decisions we make every dayWhat we’re looking for in this roleYou have 3+ years of experience building full-stack web applications, with strong fundamentals with JavaScript or (ideally) Typescript and a background in writing ReactYou care deeply about building elegant systems that are delightful to interact with on every level, from API design, to documentation, and the user interfacesYou're interested in building sharp tools that solve problems that you and countless other engineers and product teams face on a day-to-day basisYou like the idea of joining an early-stage team where you can play a meaningful part in shaping the direction of the company, product, and cultureYou might have some prior experience writing Elixir, but this a nice-to-have and we’re more than happy to support you in learning the languageOur stackOur backend services are primarily written in Elixir (which runs on the Erlang VM), with some Rust as well. We build our front-end using Next.js in Typescript, powered by GraphQL. Our code runs in AWS on EKS using a mixture of Postgres, Redis, and MongoDB for data storage. All our infrastructure is written in Terraform and continuously deployed via Terraform Cloud.Compensation Range: $130K - $200K

Location: New York or Remote

Salary range: None - None

2024-06-11

🏗️ Solutions Engineer

Knock is looking for a Solutions Engineer to partner with current and potential customers and ensure they’re successful with Knock.You’ll work with product and engineering to understand where customers encounter friction in the Knock onboarding flow and you’ll have the agency to make improvements to that flow yourself.About the teamWe're a team of technology optimists that believe in the power of great tools to help developers and end users alike. We're APIs all the way down at Knock—Stripe for payments, Algolia for search, WorkOS for SSO. We're excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let's build something great together.We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply.Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself!About this roleYou will be on the front line, working to close customers and ensuring a successful handoff to our developer success team ahead of implementation.Our users are technical. Most of them are developers. You will be responsible for meeting them where they are, building a relationship, and helping them get the most out of Knock.On a typical day, you will spend a lot of time connecting with users to understand their needs. This could start with a demo, or a pairing session to show a customer how to integrate Knock and get the most out of the product. By digging into their workflows, pain points, and goals, you will build a picture of how to make them successful with Knock.For existing customers, you will help ensure they stay successful by serving as a primary contact for technical questions and use case development. This could look like rotating on support, closing the loop on a feature request, or facilitating group training sessions.Beyond point-to-point work, you will develop technical content to help users get and stay successful with Knock, including demo projects, documentation, and videos.To start, you will report to the CEO, and work closely with him as we build out our customer success and sales functions.As our team grows, this role will grow into one that is cross-functional. You will work with sales to qualify and pursue new opportunities, and with our customer success team to support users throughout their lifecycle. But you will also have close ties with product and engineering, and play a key role in gathering and translating user feedback, weighing in on roadmap, and helping deliver new features.You will be doing all of this within an early-stage startup. Our team is seasoned and professional, but there are lots of open questions and ambiguity. If that sounds exciting, then this is the place for you.What you'll be doing in this roleWork with current customers and answer questions they have as they work with KnockIdentify opportunities for current customers to get more value out of the productTalk with potential customers, understand their problems, and assess whether Knock is a good fitDemo Knock and answer questions about our product in conversations with potential customers, ultimately convincing them Knock is the correct solutionCreate technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)Identify the blockers for a customer in adopting Knock, and overcome them. Sometimes this will mean updating documentation, streamlining SDKs, and so onServe as the primary, ongoing technical point of contact for our customersAnswer technical questions from our customers as they come upAbout KnockKnock helps product and engineering teams send delightful notifications to their customers. We give teams the tools they need to introduce and manage great product notifications, without them having to reinvent the wheel each time on their own.We're a remote-first, venture-backed company. Our mission is to help software communicate with its users.

Location: New York or Remote

Salary range: None - None

2024-06-11

🚀 Sales Development Representative

Knock is looking for our founding Sales Development Representative (SDR). You’ll be leading Knock's outbound efforts educating prospects on the value of Knock, with a focus on generating top of the funnel leads. While building the funnel, you will be tasked with automating the outbound motion through technology and AI.This is a foundational role for a fast growing sales team, so we are looking for someone who can drive daily results while building the function for future scale.About KnockKnock is on a mission to help products communicate with their users in a more thoughtful way. Building product notifications in-house takes months, often leading to poor user experiences. We believe that—when done right—product notifications help users find value in the products they use every day. That’s why we built Knock.We're a remote-first (with a NYC base) seed stage startup of 20 employees that believe in the power of great software. We're APIs all the way down at Knock—Stripe for payments, Algolia for search, WorkOS for SSO. We're excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let's build something great together.We’re backed by top investors and operators including Craft Ventures, Afore Capital, Preface Ventures, Worklife Capital, Guillermo Rauch (CEO/Founder @ Vercel), Scott Belsky (CPO @ Adobe), Adam Gross (CEO @ Heroku), John Kodumal (CTO @ LaunchDarkly), Nate Stewart (CPO @ Cockroach Labs), Charley Ma, and Zach Holman, to name a few.About this roleYou will be on the front line, advocating the value of Knock to the market. You will be prospecting to developers, product managers, and growth marketers, so we are looking for someone who can deliver Knock's value to different personas within a business.Your core focus will be driving pipeline, but since you are the founding SDR, we are looking for someone to own the Sales Development function. This includes testing new technology, finding ways to integrate our tech stack, being data driven, and leaning into AI to automate tedious tasks.To start, you will report to the CEO, and work closely with him and the sales account executives and marketing team. You will be doing all of this within an early-stage startup. Our team is seasoned and professional, but there are lots of open questions and ambiguity. If that sounds exciting, then this is the place for you.What you'll be doing in this roleExecuting outbound campaigns with help from your sales and marketing partners. This includes outreach via cold calls, emails, integrated marketing campaigns, events and other methods.You will live to monitor prospect intent signals, engaging them directly in order to schedule meetings for our account executives.Strategically build the Sales Development function through process building, tech/AI testing, and crafting repeatable playbooks.Coordinating meetings between prospective clients and Account Executives with little friction.You will be tasked with a goal and expected to execute against it on a monthly basis.Reporting results and learnings to leadership on a regular cadence.About KnockKnock helps product and engineering teams send delightful notifications to their customers. We give teams the tools they need to introduce and manage great product notifications, without them having to reinvent the wheel each time on their own.Ideally this person is located with our sales team in NYC, but we're remote-first, and open to people located outside of NYC. Our mission is to help software communicate with its users.

Location: New York

Salary range: None - None

2024-06-11

🤠 Account Executive

Knock is hiring a seller to join our early go-to-market (GTM) team.About KnockKnock is on a mission to help products communicate with their users in a more thoughtful way. Building product notifications in-house takes months, often leading to poor user experiences. We believe that—when done right—product notifications help users find value in the products they use every day. That’s why we built Knock.We're a remote-first (with a NYC base) seed stage startup of 13 employees that believe in the power of great software. We're APIs all the way down at Knock—Stripe for payments, Algolia for search, WorkOS for SSO. We're excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let's build something great together.We’re backed by top investors and operators including Afore Capital, Preface Ventures, Worklife Capital, Guillermo Rauch (CEO/Founder @ Vercel), Scott Belsky (CPO @ Adobe), Adam Gross (CEO @ Heroku), John Kodumal (CTO @ LaunchDarkly), Nate Stewart (CPO @ Cockroach Labs), Charley Ma, and Zach Holman, to name a few.About the roleThe Knock sales team is a group of bright, low-ego sellers excited about the opportunity to help technical buyers navigate our market and build better product experiences for their users.In this role you’ll work directly with our CEO as part of our founding sales team. You’ll have direct input into how we grow sales at Knock and help our customers be successful. You’ll be expected to learn from prospects and customers, and bring those learnings back into our sales process and our product.If you’re excited to (i) be on the ground floor of a high-growth company building its GTM function, (ii) grow your technical knowledge as you work with developers, and (iii) make money, this is the role you’ve been looking for.What you'll be doingOwn a book of business that includes net new business opportunities, renewals, and expansions, and look for the high leverage opportunities within that book to hit and exceed your number.Manage the full sales cycle, from qualification to product demo to POC to procurement to implementation kickoff.Drive cross-functional alignment on larger opportunities and ensure buy-in across engineering, product, support, and ops functions within the organization.Help inbound leads navigate our market, learn our product, and understand the differentiated value that Knock brings to developer and product teams.Learn our product and demo to it to a technical audience. You’ll have technical support on calls, but we’re looking for sellers that like to roll up their sleeves, dig into technical documentation, and put themselves in the best position to succeed.What we’re looking forYou are a top performer. You have a history of hitting your number and finding success through pipeline generation, opportunity management, and closing customers.You are technical. You’ve sold a technical product in the past, understand how data flows through applications, and can speak to the role of APIs and SDKs in developer tools.You are diligent and thorough. You understand the importance of preparation in closing deals. You map out the risks to getting a deal done within a given organization and chase each of them down one by one until you’ve signed the customer.You are organized. You’ve found the system that works for you for getting things done and making sure no prospect falls through the cracks.You are thoughtful and focused on customer value. You listen to customers, understand their needs, and only sell them what they need. You index on maximizing customer value, and know that when you do the revenue follows.

Location: New York

Salary range: None - None

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