Nightfall AI's Posts (68)

Director of Product Marketing

Nightfall AI (www.nightfall.ai) is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how it's shared. For decades, legacy data leak prevention (DLP) solutions have failed to adequately protect sensitive information. Traditional DLP is outdated, intrusive, and complex - it wasn't designed for today's modern enterprise where users continuously share data across interconnected SaaS applications, endpoints, and now generative AI. Nightfall AI is the first AI-native DLP solution. We leverage AI to achieve twice the accuracy with a fraction of the false positives that overwhelm security teams. Nightfall does this without disrupting modern work patterns. Our AI-native platform spans sensitive data protection across SaaS, email, data exfiltration prevention on SaaS, endpoints, and data encryption. Nightfall's Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption. As theDirector of Product Marketingfor Nightfall AI, you will play a pivotal role in shaping the strategic direction and market positioning of our enterprise DLP solutions. You will work closely with cross-functional teams to develop and execute innovative marketing strategies that drive product adoption, revenue growth, and customer satisfaction. This role requires a strong technical background and a deep understanding of the Enterprise DLP landscape. Responsibilities Requirements Why Nightfall AI? Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We’re a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at careers@nightfall.ai. - Collaborate with the executive team to define the product marketing strategy, aligning it with the overall business objectives and market trends in Enterprise DLP. - Conduct in-depth market analysis, competitive research, and customer insights specific to Enterprise DLP to identify opportunities and threats in the data security landscape. - Develop and execute go-to-market plans for new Enterprise DLP products, including product positioning, messaging, pricing, packaging, and distribution strategies. - Plan and orchestrate successful product launches for Enterprise DLP products and services, ensuring that all marketing materials and activities are in place to generate maximum impact. - Oversee the creation of compelling marketing collateral, including whitepapers, case studies, datasheets, videos, and blog posts, to effectively communicate the value propositions of our DLP solutions. - Collaborate with the sales team to equip them with the tools, training, and resources needed to effectively sell Enterprise DLP products. - Develop and execute demand generation campaigns tailored to Enterprise DLP that drive qualified leads, engage prospects, and nurture them through the sales funnel. - Identify and leverage customer success stories and testimonials specific to Enterprise DLP to build trust and credibility in the market. - Establish key performance indicators (KPIs) for Enterprise DLP product marketing and regularly report on the effectiveness of efforts, making data-driven adjustments as needed. - Work closely with product management, engineering, and sales teams to ensure alignment on product development, feature prioritization, and market feedback for Enterprise DLP. - Bachelor's degree in marketing, business, or a related field; MBA is a plus. - Proven experience (8+ years) in product marketing, with a focus on data security and Enterprise DLP. - Strong technical background and the ability to understand complex DLP technologies. - Exceptional leadership and team management skills. - Strategic thinker with a track record of developing successful product marketing strategies. - Excellent communication and presentation skills. - Results-oriented mindset with a focus on driving revenue and market share. - Ability to thrive in a fast-paced, dynamic environment. - Creative problem solver with a passion for staying up-to-date on industry trends and emerging technologies in Enterprise DLP. - Join a dynamic team at the forefront of Enterprise DLP innovation. - Competitive salary and benefits package. - Opportunities for career growth and development. - A culture that values innovation, collaboration, and excellence. - Make a meaningful impact by helping organizations protect their sensitive data with our Enterprise DLP solutions.

Location: Remote (US & Canada)

Salary range: None - None

Technical Support Engineer - Founding Team Member

Nightfall AI (www.nightfall.ai) is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how it's shared. For decades, legacy data leak prevention (DLP) solutions have failed to adequately protect sensitive information. Traditional DLP is outdated, intrusive, and complex - it wasn't designed for today's modern enterprise where users continuously share data across interconnected SaaS applications, endpoints, and now generative AI. Nightfall AI is the first AI-native DLP solution. We leverage AI to achieve twice the accuracy with a fraction of the false positives that overwhelm security teams. Nightfall does this without disrupting modern work patterns. Our AI-native platform spans sensitive data protection across SaaS, email, data exfiltration prevention on SaaS, endpoints, and data encryption. Nightfall's Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption. About the DepartmentSupport Engineers, Customer Success Managers, Solution Architects, Account Managers, - all working together to help our customers adopt Nightfall and create superior Data Leak Prevention experiences. The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market. Location: Bangalore, hybrid work from home/office What You’ll DoDo you love solving complex problems and interacting with people? Are you passionate about helping customers and are a self-starter?  If so, Nightfall is seeking a founding member of our Technical Support team in Bangalore. As the founding team member, you will oversee issues in all support tiers, play a key role in shaping Nightfall’s Support Team and overall customer experience. We are looking for a unique person seeking the chance to build our dedicated support team from the ground up! Today, front line support is covered by CSMs with some advanced assistance from our Solutions team. We seek to establish a dedicated support team so that we can elevate the responsiveness and effectiveness when solving our customers’ technical issues. You’ll address issues raised through various channels like Slack and Zendesk, be a linchpin in the feedback loop to our Product organization, and be a key interface for production issues with our Engineering team. Responsibilities Qualifications Desirable Skills Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We’re a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at careers@nightfall.ai. - Resolve inbound issues via call, chat, email, etc. through either immediate resolution based on the SOPs you’ve developed or through ticket issuance and follow-up with cross-functional teams - Hire, train and lead a customer support team responsible for ensuring an excellent experience for our customers - Establish and report on SLAs for customer responsiveness and time to resolution - Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows - Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc. - Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security - 8+ years of experience in customer-facing communications, customer support/service or contact center management, with 4+ years of experience directly leading a customer support, service or care team - Forward thinking mindset; experience in leveraging new technology to augment live customer support - You take initiatives and are capable of learning new technologies / systems / features with little guidance - History of using data to drive improvements in customer experience, product quality or operational efficiency - Ability to be in office 2+ days/week - Ability to work US east coast business hours - Experience writing RegEx - Understanding of APIs and familiarity with integrations Nightfall supports like Slack, GoogleDrive, Salesforce, Jira, GitHub and M365 - Basic experience with a scripting language like Python or JavaScript

Location: Bengaluru, Karnataka, India

Salary range: None - None

Customer Success Manager

Nightfall AI (www.nightfall.ai) is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how it's shared. For decades, legacy data leak prevention (DLP) solutions have failed to adequately protect sensitive information. Traditional DLP is outdated, intrusive, and complex - it wasn't designed for today's modern enterprise where users continuously share data across interconnected SaaS applications, endpoints, and now generative AI. Nightfall AI is the first AI-native DLP solution. We leverage AI to achieve twice the accuracy with a fraction of the false positives that overwhelm security teams. Nightfall does this without disrupting modern work patterns. Our AI-native platform spans sensitive data protection across SaaS, email, data exfiltration prevention on SaaS, endpoints, and data encryption. Nightfall's Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption. About the DepartmentCustomer Success Managers, Account Managers, Solution Architects, Support Engineers, - all working together to help our customers adopt Nightfall and create superior Data Leak Prevention experiences. The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market. As aCustomer Success Managerat Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value and seeing success with the Nightfall platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup. Responsibilities Qualifications Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We’re a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at careers@nightfall.ai. - Achieve and exceed revenue targets - Manage customer success and ensure customers realize the full value of the Nightfall platform - Develop and deliver a roadmap to success, advising customers to reach business goals - Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness - Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals - Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement - Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing - Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security - 5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings - You have strong interpersonal communication (verbal and written) and organizational skills - You prioritize customer experience with a focus on customer happiness and retention - You drive to understand customers’ business goals, anticipate future needs, and identify solutions - You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales - You have proven capacity to develop relationships and optimize enterprise customer accounts - You have strong business acumen and an interest in machine learning & information security - You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability - You’re resourceful - you may not have all the answers, but you know how to find them - Willingness to travel ~25% of the time to meet customers in-person

Location: Remote (US & Canada)

Salary range: None - None

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