Proton.ai's Posts (31)

2025-07-19

Quality Assurance Engineer - Latin America

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20MSeries Abacked byFelicis Ventures(investors in Twitch, Shopify, Opendoor, and many others) andBattery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team. We’re looking for a Quality Assurance Engineer who will report to an Engineering Manager. The Quality Assurance Engineer will be responsible for reviewing everything before it gets into a customer’s hands. In addition to acting as a quality checkpoint, the Quality Assurance Engineer will partner with leadership to develop and report on quality trends. The Quality Assurance Engineer will also be responsible for the daily triage of inbound support cases, creating and maintaining test designs for all user stories, replacing manual tests with automation and integrating them into CI/CD. The triage process will involve resolving some non-technical issues directly, while also ensuring that tickets get into the right hands and owning follow-up to ensure they are resolved. Proton collaborates with Oyster HR to hire international employees as full time (long term) contractors within our company. The target salary range for this role is $40,000 - $60,000 USD. Final offers will be based on your skills and previous experience. What you'll do You'll be a great fit for this role if you have: Other skills that we value: Proton.ai participates in the E-Verify program:Notice of E-Verify Participation,Right to Work - Test new product features in their development phase as part of a scrum team - Create and maintain test designs for all product features - Implement test automation framework from scratch - Manual and automation testing 50/50 - Regression testing - Manage and report on all incoming technical support inquiries - Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner - Natural curiosity: You have a bias towards learning something new through action rather than through questions. - Problem solving skills:You enjoy tackling difficult problems and are able to understand and take action on complex ideas quickly. - AI curiosity and experience:You’ve used AI tools (like AI-based test automation platforms, Copilot, or ChatGPT) in your QA or development workflow—or you’re actively exploring how AI can streamline and improve software testing. - Experience:You have worked successfully on a quality management team in a start-up environment - Independence:You take ownership of your own work and thrive when given creative freedom. You like to experiment with new concepts, and don't mind making mistakes, so long as you learn from them.  You are able to complete projects with little oversight - Organization skills.Must be able to keep track of requests from multiple stakeholders and prioritize and communicate them - Team spirit .Must be able to recognize when you are in over your head and need support from others and being quick to support others when they need the same - Agility:Things move quickly when you're growing as quickly as we are. You can adapt to new and interesting challenges that you face every day, even when they're different from the ones you faced yesterda - Ideally 2-4 years of quality assurance experience - API testing and integration testing - E2E testing - Experience using AI tools for QA testing or workflow automation (e.g., for test case generation, visual regression, debugging, or code assistance) - Prior start up experience is required - Experience creating test plans - Experience partnering with product teams to solution on behalf of customers - Experience owning triage is a plus - Experience in a customer facing role is a plus - Competitive Salaries + Company Stock Options- we want to pay you well (and equitably!) and make you feel like an owner. - Flexible Schedule- we think high levels of autonomy, responsibility and working asynchronously foster an amazing workplace. - Unlimited PTO + 10 Company Paid Holidays- we even have tools implemented to detect burnout to make sure folks recharge regularly. - 12 Weeks Fully Paid Parental Leave- that goes for primary and secondary caregivers; even if you’re adopting or fostering! - Biannual Company Paid off-sites- time for us to be together, brainstorm, and make magic happen.

Location: Latin America

Salary range: None - None

2025-07-19

Technical Customer Success Manager

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team. We’re looking for a Customer Success Manager (Technical) to join our growing CS team at Proton. You’ll own a book of our most important and high-potential customers and serve as a true partner and trusted advisor—guiding them from onboarding through expansion. You will be responsible for strategic customer relationships: managing renewals, building executive trust, identifying growth opportunities, and helping customers achieve measurable business value. At the same time, you'll be expected to develop enough technical fluency with our product—especially around data, workflows, and reporting—to confidently guide early troubleshooting steps, assess feasibility, and collaborate effectively with technical teams when needed. This is not a handoff role—you’ll be expected to take full ownership of your accounts, lead cross-functional collaboration, and escalate when necessary. We’re hiring someone in the Greater Boston area open to a hybrid schedule (3 days in-office/week). Travel expected: ~10+ times/year to visit customers. Proton.ai participates in the E-Verify program:Notice of E-Verify Participation,Right to Work - Own strategic relationships:Become deeply embedded within your accounts—building trust from frontline users to C-suite executives. You’ll lead executive conversations, ensure alignment on goals, and be the primary point of contact across the lifecycle. - Drive and demonstrate value:Understand each customer’s business model and strategic priorities. Clearly articulate how Proton’s CRM and Sales AI solutions create impact, and tailor value delivery accordingly. - Develop and execute account plans:Build success strategies for each customer, aligning adoption and growth goals with measurable outcomes. Track progress, adjust when needed, and drive toward retention and expansion. - Drive adoption and workflow integration:Ensure customers fully leverage Proton's capabilities by embedding best practices into their day-to-day sales processes. Help customers connect our product to their internal workflows. - Identify and pursue expansion: Proactively uncover opportunities for upsell or cross-sell (<$50K) and collaborate with Sales to expand Proton’s footprint within your accounts. - Triage technical needs independently:Learn how our platform works—especially around data, workflows, and reporting—so you can troubleshoot, answer early-stage technical questions, and determine feasibility before looping in Solutions or Support. - Leverage Looker for insights and storytelling:Use Looker to explore data, identify trends, and surface insights that support your recommendations and value narrative with customers. - Solve creatively, escalate thoughtfully: When blockers arise, you’ll roll up your sleeves to dig in—whether that means reading docs or understanding what the expected behavior should look like, you’ll own the outcome while collaborating cross-functionally. - Be the voice of the customer:Advocate internally for your accounts—ensuring their goals, blockers, and feedback are heard by Product, Engineering, and Leadership. - Contribute to our CS evolution: Bring ideas to improve our playbooks, tools, and ways of working. We’re still building—and your input matters. - Strategic and customer-focused—you care deeply about understanding a customer’s business, aligning solutions, and making value visible. - Confident and comfortable with product mechanics—you don’t need to be an engineer, but you’re happy learning technical workflows, asking smart questions, and troubleshooting in Looker before escalating. - Curious and proactive—you seek context, follow threads, and don’t wait to be told what’s broken. You action customer needs and support with follow up in a timely manner, ensuring nothing falls through the cracks. - Accountable—you own your book, your results, and your process. You follow through and follow up until outcomes are achieved. - Collaborative—you work well with Sales, Product, Marketing, and Support and contribute to a positive, team-oriented CS culture. - A strong communicator—clear, structured, and confident, from Slack to the C-suite. - 5+ years experience in a Customer Success role, preferably in an enterprise software environment - Proven success managing complex, multi-stakeholder relationships—including executive alignment, adoption planning, and expansion - Ability to think strategically while managing day-to-day account activities - Excellent communication and relationship building skills—you can adapt your message from frontline users to C-suite executive - Experience at an early-stage startup strongly preferred - Experience in using tools like Mixpanel and Looker or enjoy using data to guide decisions and conversations - Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!Company Paid off-sites - time for us to be together, brainstorm, and make magic happen - Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner. - Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly. - 401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not. - Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options. - 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering! - Company Paid off-sites - time for us to be together, brainstorm, and make magic happen - Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner. - Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly. - 401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not. - Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options. - 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering! - Company Paid off-sites - time for us to be together, brainstorm, and make magic happen

Location: Cambridge, Massachusetts

Salary range: None - None

2025-07-19

Technical Support Analyst

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team. We are hiring a Technical Support Analyst to join Proton’s Customer Experience team. This person will be the frontline technical expert supporting Proton’s CRM users.  We’re looking for someone who loves problem-solving, thrives in ambiguity, and is comfortable navigating backend systems and distributed tools (e.g. Airflow, GCP, Kibana). This role will report to the Head of CX and work closely with Engineering, Product, and Customer Success. Proton collaborates with Oyster HR to hire international employees as full time (long term) contractors within our company. Gross Salary range is $30,000 - $40,000  USD annually, based on experience level. You'll be a great fit for this role if: - Partner with customers directly: Understand their technical challenges, guide them through resolution paths within the app, and help them navigate complex issues with clarity. - Resolve technical issues: Investigate escalated cases involving app behavior, workflow errors, data integrity, and backend issues. - Go deep on logs and systems: Use tools like GCP, Datadog, Airflow, and GitHub to trace, replicate, and resolve system behavior. - Partner cross-functionally: Collaborate with Engineering and Product to escalate bugs, file tickets, write documentation, and influence roadmap fixes. - Act as the customer’s technical advocate: Identify trends, pain points, and usability issues that affect product success and surface them internally. - Document and improve: Build internal playbooks and recommend process changes to reduce ticket volume and improve first-response resolution. - Customer Orientation: You understand that solving a customer’s issue means thinking beyond the ticket queue—it means driving product value and clarity. - Technical Problem Solving:Comfort investigating logs, debugging distributed systems, and understanding job flows and file-based integrations. - Communication Skills:Ability to clearly explain complex technical concepts to non-technical users—both written and verbal. - Curiosity: You ask why things work the way they do, dig deep into unfamiliar tools, and constantly look for better ways to solve problems. - 2–4 years in a technical support or application support role at a SaaS company - Hands-on experience investigating issues across backend and cloud systems - Demonstrated ability to translate complex technical issues into actionable next steps - Familiarity with CRM, ERP, or other data-heavy software environments (preferred) - Competitive Salaries + Company Stock Options- we want to pay you well (and equitably!) and make you feel like an owner. - Flexible Schedule- we think high levels of autonomy, responsibility, and working asynchronously foster an amazing workplace. - Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

Location: Latin America (Remote)

Salary range: None - None

2025-07-19

Full Stack Engineer

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20MSeries Abacked byFelicis Ventures(investors in Twitch, Shopify, Opendoor, and many others) andBattery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team. We're looking for a product-minded Senior Full Stack Engineer to join our AI Squad. In this role, you'll help define and ship end-to-end features that leverage our AI/ML capabilities to add value to our customers. As a Senior Full Stack Engineer in our AI Squad, you'll be responsible for developing and implementing features across our entire stack that enhance our CRM platform for distributors. You'll work closely with our users, product managers, and ML engineers to create robust, scalable solutions that integrate with our AI-driven features including recommendation systems, personalization, and insight generation. This role will report to an Engineering Manager. The target salary range for this role is $60,000 - $90,000.  Final offers will be based on your skills and previous experience. Proton collaborates with Oyster HR to hire international employees as full time (long term) contractors within our company. This role will be fully remote and based in either Europe or Latin America. What you'll do You'll be a great fit for this role if you have: Other skills that we value: Proton.ai participates in the E-Verify program:Notice of E-Verify Participation,Right to Work - Design and implement full stack features that integrate with our AI/ML systems - Develop and maintain backend services in Python that support our AI-powered functionality - Adapt responsive and intuitive frontend interfaces that showcase our AI capabilities - Work with databases and design efficient data storage patterns for AI-related features - Collaborate with ML engineers to integrate their models into production systems - Ensure high performance, reliability, and scalability of the features you build - Participate in code reviews and contribute to engineering best practices - Strong full stack engineering skills:You have at least 5 years of experience as a software engineer with proven ability to work across the entire stack (frontend, backend, databases). - Database expertise:You're experienced with designing efficient data structures and storage patterns to support AI-powered features. This includes proficiency in SQL databases, and cloud data warehousing technologies like BigQuery. You understand how to optimize schemas, queries, and indexing for performance with large datasets, implement effective caching strategies, and design data pipelines that support ML workflows. - Delivered AI features:You have successfully shipped ML/AI features to production. You understand basic ML concepts and tooling, their purpose and practical implications. You won’t be expected to be a Data Scientist, but you should know enough that allows you to work and coordinate within a Data Science team. - Startup mindset:You're pragmatic, nimble, and have a good record of shipping features, iterating fast, and working closely with users and PMs - Strong software engineering skills:You have a proven track record of writing and deploying quality code at a senior level - Problem-solving skills:You enjoy tackling difficult problems and can understand and take action on complex ideas quickly - Independence:You take ownership of your work and thrive when given creative freedom. You like to experiment with new concepts and learn from mistakes - Agility:You can adapt to new and interesting challenges in a fast-paced startup environment - Team spirit:You recognize when you need support and are quick to support others when they need the same - Communication skills:You can explain complex technical concepts to non-technical stakeholders - Prior startup experience is required - Interest in LLM tooling and APIs is a plus - Familiarity with GCP is a plus - Competitive Salaries + Company Stock Options- we want to pay you well (and equitably!) and make you feel like an owner. - Flexible Schedule- we think high levels of autonomy, responsibility and working asynchronously foster an amazing workplace. - Unlimited PTO + 10 Company Paid Holidays- we even have tools implemented to detect burnout to make sure folks recharge regularly. - 12 Weeks Fully Paid Parental Leave- that goes for primary and secondary caregivers; even if you’re adopting or fostering! - Biannual Company Paid off-sites- time for us to be together, brainstorm, and make magic happen.

Location: Remote

Salary range: None - None

2025-07-19

Senior Backend Engineer

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team. Proton is looking for an experienced Senior Backend Engineer to join our fast-growing SaaS team! Reporting directly to the Director of Engineering, the Senior Backend Engineer will drive the technical development of the Proton.ai product and platform. In this role, you will be working with the engineering team to help us build a scalable, customizable, performant and secure application. We're looking for someone technical with a deep understanding and curiosity of modern tech stacks and systems that will help us choose and implement solutions that benefit the future of our engineering. Proton collaborates with Oyster HR to hire international employees as full time (long term) contractors within our company. Gross Salary range is $70,000 - $90,000  USD annually, based on experience level. You'll be a great fit for this role if: Current Tech Stack Backend Frontend While we have a well-established tech stack, we welcome highly skilled developers who are passionate about learning and expanding their skill set. Don't have experience with everything listed here, but eager to learn? If so, we encourage you to apply! - Feature Development:Spearhead the backend coding of new features while helping the Product team understand complexity and tradeoffs. Developing across the entire full stack of our product, driving features from idea to production and rapidly delivering value to our customers that makes a real impact. - Team Collaboration:Be part of a cross-functional team, including software engineering, infrastructure, backend, frontend, and devops, to provide architectural guidance, making sure the stack decisions being made support our future growth. - Enterprise Customizability: Leverage your experience with enterprise applications to tailor our solutions to the unique needs of our corporate customers. - Performance and Reliability:Share your expertise in building high-performance, reliable applications, contributing to end-to-end architecture and data flow discussions. - Proven experience as a principal engineer or similar in startup environments, with a focus on building scalable SaaS solutions. 7+ years of experience building and deploying scalable SaaS applications - 5+ years of experience with backend technologies preferably Python or Go, but C# or Java are acceptable - Track record of successful product architecture decisions and system improvements with a large focus on secure coding practices and standards to meet the needs of enterprise class customers and their data. - Deep understanding of cloud-native technologies and concepts such as cloud providers, databases, application performance, scalability and security - Curiosity for new technologies. You’re someone who actively seeks to stay informed about the latest frameworks, software advancements, and tools utilized by industry peers. You like contrasting and comparing technologies to find why one fits better for certain use-cases than the other. - Experience with enterprise applications is highly preferred. - Exceptional communication skills for conveying complex technical concepts to diverse stakeholders. - Elasticsearch & Redis as the main databases - Actively migrating to SQL as primary database - API service in Python running in Kubernetes - Daily pre-computations run in Airflow - Machine learning - AI models - neural networks - Machine Learning Eng focused on experimenting with ways to improve existing models, building new models - training and developing models and deploying them - Actively migrating to SQL as primary database - AI models - neural networks - Machine Learning Eng focused on experimenting with ways to improve existing models, building new models - training and developing models and deploying them - Vue.js 3/Nuxt 3 - Migrating Vue Component frameworks from ElementPlus/iView to Vuetify - Docker and kubernetes to deploy - Github Actions for CI - Migrating Vue Component frameworks from ElementPlus/iView to Vuetify - Competitive Salaries + Company Stock Options- we want to pay you well (and equitably!) and make you feel like an owner. - Flexible Schedule- we think high levels of autonomy, responsibility, and working asynchronously foster an amazing workplace. - Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

Location: North Macedonia

Salary range: None - None

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