Retool's Posts (184)

2024-09-16

BDR, Mid-Market

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU: In the last year we’ve grown our sales team by 3x, and we’ll need to continue expanding our team to meet our 2024 revenue targets. You will be joining as a foundational member of the BDR team to prospect into target accounts and build outbound strategies to get them on Retool. WHAT YOU'LL DO: As a BDR, you will be the tip of the spear for growth at Retool. You will generate a qualified pipeline so that our sales team and customer engineers can help our customers deploy successfully with Retool. You will identify key accounts to target, engage with them in a tailored way, and uncover their business and technical challenges so that you can effectively position how Retool can solve them. We move quickly, so you’ll need to be ambitious, eager to learn, and remain calm under pressure. WHO YOU'LL WORK WITH: You’ll work with the sales and marketing team to identify messaging that resonates with a technical audience so that you can find and message personas that are likely to get significant value from Retool. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and enjoy swapping stories. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL: THE SKILLSET YOU'LL BRING: For candidates based in New York, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. New York $82,000-$112,000USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Drive awareness for Retool through identifying and prospecting accounts (from venture-backed high-growth technology companies to Fortune 500’s) - Develop a keen understanding of the Retool product and value proposition - Send personalized and creative outbound campaigns to these prospects and book qualified meetings for our sales team - Take an iterative process to build, test, and measure different outbound strategies - Conduct discovery to understand prospects’ business challenges, and articulate how Retool provides value to different customers based on their role, industry, and technical aptitude - Achieve daily, weekly, and quarterly metrics - Be diligent around Salesforce hygiene so you, and other Retool teams, can use that data to analyze and report on pipeline health - Technical acumen or experience in application development, low-code platforms, or related technologies (SQL or Javascript) - Attention to detail, critical thinking, and a strong work ethic - Thrives with evolving changes, working collaboratively, and learning very quickly - A love for tracking data, analyzing metrics, and iterating processes - High-ownership, growth mindset, and problem-solving capabilities - Excitement in pursuing a GTM career

Location: New York, NY

Salary range: None - None

2024-09-16

Sales Engineer, EMEA

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! For candidates based in the London, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and pension plans. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. London £127,500-£172,500GBP Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Talk with potential customers, understand their problems, and assess whether or not Retool is a good fit - Identify relevant stakeholders, budgets, timelines, etc. and manage the entire sales process - Demo the Retool product, answer questions about Retool, ultimately convincing them Retool is the correct solution - Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.) - Suss out the blockers for a customer in adopting Retool, and overcome them - Dive into our codebase to understand technical limitations in Retool that need solving via code (e.g. a bug, a missing feature, etc.) to close a deal - Serve as the primary, ongoing technical point of contact for our users - Answer technical questions from our customers as they come up - Schedule and attend weekly check-ins with our largest customers - An enthusiastic, strong, technical generalist - A background in computer science or a related field - Technical experience in a professional environment, ideally a startup - Strong knowledge of SQL, various no-SQL databases, APIs, etc. - Comfort exploring Retool’s codebase (React / Node) - Previous experience talking with customers and solving their problems - Ability to think on your feet, and solve problems during calls with technical customers

Location: London, England, UK

Salary range: None - None

2024-09-16

Sales Engineer, Enterprise

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU: Our sales engineering team is critical to Retool. Sales Engineers drive revenue by partnering closely with potential customers and ensuring they’re successful with Retool. A large portion of the Retool sales process is technical, ensuring potential customers understand how to build internal apps with Retool, deploy on their infrastructure, and connect to their critical resources. Building successful relationships with our customers is a key component of this role and you’ll leverage your engineering background to dive in. Our revenue and business goals this year are aggressive, and we need the right team to help turn prospects into happy Retool customers. WHAT YOU'LL DO: Your workday will never be boring. You’ll dive deep with prospects to understand their technical environment and their business goals. You'll create and deliver demos, build apps within Retool with prospects, answer technical questions, and manage the technical close throughout the sales cycle. At this stage in Retool’s journey, we’ll also look to you to help build new processes and programs to help our sales team meet and exceed quota. WHO YOU'LL WORK WITH: You’ll join our team of Enterprise Sales Engineers and partner closely with our Enterprise Account Executives. You’ll also work cross-functionally with the rest of the go-to-market team. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional but well-intentioned sarcasm. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL: THE SKILLSET YOU'll BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $187,000-$253,000USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Talk with potential customers, understand their problems, and assess whether or not Retool is a good fit - Identify relevant stakeholders, budgets, timelines, etc. and manage the entire sales process - Demo the Retool product, answer questions about Retool, ultimately convincing them Retool is the correct solution - Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.) - Suss out the blockers for a customer in adopting Retool, and overcome them - Dive into our codebase to understand technical limitations in Retool that need solving via code (e.g. a bug, a missing feature, etc.) to close a deal - Serve as the primary, ongoing technical point of contact for our users in the presales process - Answer technical questions from our customers as they come up - Experience working in the presales phase with large Enterprise customers - An enthusiastic, strong, technical generalist - A background in computer science or a related field - Technical experience in a professional environment, ideally a startup - Strong knowledge of Javascript, SQL, various no-SQL databases, APIs, etc. - Comfort exploring Retool’s codebase (React / Node) - Previous experience talking with customers and solving their problems - Ability to think on your feet, and solve problems during calls with technical customers

Location: San Francisco, CA

Salary range: None - None

2024-09-16

Head of Global Technical Account Management

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU: Retool is at a pivotal moment with a tremendous opportunity ahead of us. Our platform tackles a wide range of problems across various industries and hundreds of use cases. To seize this moment, we need a leader who can build and scale a world-class Technical Account Management organization. Your leadership will be key to accelerating our growth this year and well into the future. WHAT YOU'LL DO: As a crucial member of our Technical Customer Experience leadership team, you’ll focus on driving success across all customer segments. You’ll lead a dynamic team of TAMs, coaching and developing them to build strong post-sales relationships and drive customer success. You’ll partner cross-functionally to expand our footprint within our existing customer base and work to refine our enterprise go-to-market strategy, especially in collaboration with our Product and Marketing teams. Your vision and drive will help us elevate our approach and achieve even greater results. WHO YOU'LL WORK WITH: In this role, you’ll be at the center of our efforts, working closely with Account Executives, Operations, and the broader Technical Customer Experience team, including Sales Engineering, Services, and Support. You’ll also collaborate extensively with Recruiting, Engineering, Product, and Marketing teams to align our strategies and drive growth. And, of course, you’ll lead and support the growing global Technical Account Management team. We are a team deeply committed to serving our customers, and we thrive on collaboration and building something remarkable from the ground up. As we propel the company forward, we’re cultivating a culture of winning, fun, and ownership. We’re looking for someone who shares this vision and is eager to help us shape and drive this culture! IN THIS ROLE, YOU WILL: THE SKILLSET YOU'LL BRING: For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Tier 1 $287,640-$389,160USD Tier 2 $244,440-$330,840USD Tier 3 $201,360-$272,400USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Lead a global Technical Account Management (TAM) team across AMER, EMEA, and APAC to build strong client relationships, increase adoption, ensure retention, and drive customer satisfaction. - Develop, coach, and grow a high-performing team of managers and individual contributors. - Meet or exceed worldwide renewal, expansion, and customer health goals. - Implement a global framework to establish trusted, strategic advisor relationships with clients, maximizing the value of our products and services. - Ensure TAMs set and manage critical goals and KPIs for their clients, guiding them to success. - Work with Technical Customer Experience and GTM leadership to align post-sales customer engagement strategies with business objectives. - Partner with Sales and Pre-Sales Engineering for effective new customer onboarding. - Collaborate closely with Engineering, Product, and Design teams to keep the TAM team updated on product features and capabilities. - Advocate for customer needs and issues across departments. - Oversee account escalations and ensure they are resolved efficiently. - Foster a culture of innovation and continuous improvement within the TAM team. - Participate in industry events, conferences, and webinars to stay informed about market trends and emerging technologies. - Bachelor's degree required; MBA preferred. - 7-10+ years of experience growing and scaling customer-facing teams in a fast-paced, technical environment. - 5+ years in senior leadership roles with a similar scope and level of responsibility. - Proven success in building and leading globally distributed teams. - Experience scaling functions in fast-moving companies. - Strong empathy for customers, combined with a passion for revenue and growth. - Deep understanding of value drivers in recurring revenue business models. - Broad knowledge of all aspects of the customer journey. - Ability to manage influence through persuasion, negotiation, and consensus-building. - Analytical and process-oriented with an ability to balance tactical and strategic focus. - Demonstrated desire for continuous learning and improvement. - Enthusiastic and creative leader capable of inspiring others. - Excellent communication and presentation skills.

Location: San Francisco, CA

Salary range: None - None

2024-09-16

BDR, Enterprise

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU: In the last year we’ve grown our sales team by 3x, and we’ll need to continue expanding our team to meet our 2024 revenue targets. You will be joining as a foundational member of the BDR team to prospect into target accounts and build outbound strategies to get them on Retool. WHAT YOU'LL DO: As a BDR, you will be the tip of the spear for growth at Retool. You will generate a qualified pipeline so that our sales team and customer engineers can help our customers deploy successfully with Retool. You will identify key accounts to target, engage with them in a tailored way, and uncover their business and technical challenges so that you can effectively position how Retool can solve them. We move quickly, so you’ll need to be ambitious, eager to learn, and remain calm under pressure. WHO YOU'LL WORK WITH: You’ll work with the sales and marketing team to identify messaging that resonates with a technical audience so that you can find and message personas that are likely to get significant value from Retool. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and enjoy swapping stories. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL: THE SKILLSET YOU'LL BRING: For candidates based in New York, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. New York $82,000-$112,000USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Drive awareness for Retool through identifying and prospecting accounts (from venture-backed high-growth technology companies to Fortune 500’s) - Develop a keen understanding of the Retool product and value proposition - Send personalized and creative outbound campaigns to these prospects and book qualified meetings for our sales team - Take an iterative process to build, test, and measure different outbound strategies - Conduct discovery to understand prospects’ business challenges, and articulate how Retool provides value to different customers based on their role, industry, and technical aptitude - Achieve daily, weekly, and quarterly metrics - Be diligent around Salesforce hygiene so you, and other Retool teams, can use that data to analyze and report on pipeline health - Technical acumen or experience in application development, low-code platforms, or related technologies (SQL or Javascript) - Attention to detail, critical thinking, and a strong work ethic - Thrives with evolving changes, working collaboratively, and learning very quickly - A love for tracking data, analyzing metrics, and iterating processes - High-ownership, growth mindset, and problem-solving capabilities - Excitement in pursuing a GTM career

Location: New York, NY

Salary range: None - None

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