Seamless.AI's Posts (40)

Deputy General Counsel - Remote US

We are looking for a business-savvy lawyer who can balance risk, make sound judgments and win negotiations. The Deputy General Counsel role will oversee all Company legal matters and provide executive-level leadership and guidance to the organization, across all departments regarding governance, contracts, corporate compliance, M&A, litigation, dispute resolution management, data privacy, employment law, artificial intelligence, due diligence and any other legal needs as required. Strong candidates will have an obsession with operational and legal excellence, while still maintaining the agility required in a high-growth startup atmosphere. This role is responsible for setting, enforcing, and evaluating legally compliant policies, procedures, and best practices to achieve long-range strategic goals. The ideal candidate must possess general counsel experience at a high-growth startup with expertise in the data privacy/tech industry. This position will be a top-leader in the organization and report directly to our Chief Operating Officer. The Deputy General Counsel will work collaboratively and responsively with a broad range of colleagues across functions, ensuring good relationships between legal, sales, finance, human resources and operations to facilitate a coordinated team approach. Seamless.AIhas been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S. - Build and oversee a world-class Legal organization, managing the workflow of the Legal team - Represent the company and employees in a full range of legal matters, including labor and employment, contract, intellectual property, litigation, and more. - Assess, improve and operationalize legal processes ensuring compliance as it relates to laws, regulations, and requirements. - Build and maintain relationships with outside counsel. - Manage outside counsel budget, activities, and reduce usage. - Provide strategic partnership to executive leaders, and ensure alignment to organizational strategy, values, and principles. - Partner with the People team regarding various personnel matters, policies, and complex employee relations issues. - Educate, inform and regularly update internal teams and leadership on relevant law changes that impact their day to day work flow through written communication, joining ad hoc meetings, presenting in a virtual training live or through pre-recorded webinar. - Attend all benefit committee meetings including renewal meetings with outside brokers. - Maintain knowledge of laws, regulations, and best practices with an emphasis on employment law, data privacy and artificial intelligence.. - Perform other related duties as assigned. - Excellent leadership and team building skills, with proven ability to inspire and manage a high-performing team - Strong ability to present and articulate legal issues, changes and recommendations - Demonstrated success in building internal trust and strong relationships with business partners - Knowledge of, and ability to apply, applicable laws, guidelines, regulations, and policies - Excellent time management and organizational skills with a proven ability to work in a fast-paced and rapidly evolving environment - Strong analytical and problem-solving skills - Proficient with G-Suite, Slack, Microsoft Office Suite or related software. - A Juris Doctor (JD) degree from accredited law school and licensed to practice law in at least one US state. Licensure must be in good standing with no historical disciplinary action. - 10+ years of significant and broad-based experience in multiple legal disciplines, including federal and state employment law and data privacy and emerging AI. - 4-6 years serving as in-house Legal Counsel, Associate General Counsel, Deputy General Counsel, or a similar position that operates with employees across multiple US states - Experience working at a software as a service (SaaS) company or similar forward thinking technology company

Location: United States

Salary range: None - None

Principal Data Engineer - Remote US

At Seamless.AI, we’re seeking a highly skilled and experienced Principal Data Engineer with expertise in Python, Spark, AWS Glue, and other ETL (Extract, Transform, Load) technologies. The ideal candidate will have a proven track record in data acquisition and transformation, as well as experience working with large data sets and applying methodologies for data matching and aggregation. Strong organizational skills and the ability to work independently as a self-starter are essential for this role. Seamless.AIhas been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S. - Design, develop, and maintain robust and scalable ETL pipelines to acquire, transform, and load data from various sources into our data ecosystem. - Collaborate with cross-functional teams to understand data requirements and develop efficient data acquisition and integration strategies. - Implement data transformation logic using Python and other relevant programming languages and frameworks. - Utilize AWS Glue or similar tools to create and manage ETL jobs, workflows, and data catalogs. - Optimize and tune ETL processes for improved performance and scalability, particularly with large data sets. - Apply methodologies and techniques for data matching, deduplication, and aggregation to ensure data accuracy and quality. - Implement and maintain data governance practices to ensure compliance, data security, and privacy. - Collaborate with the data engineering team to explore and adopt new technologies and tools that enhance the efficiency and effectiveness of data processing. - Strong proficiency in Python and experience with related libraries and frameworks (e.g., pandas, NumPy, PySpark). - Hands-on experience with AWS Glue or similar ETL tools and technologies. - Solid understanding of data modeling, data warehousing, and data architecture principles. - Expertise in working with large data sets, data lakes, and distributed computing frameworks. - Experience developing and training machine learning models. - Strong proficiency in SQL. - Familiarity with data matching, deduplication, and aggregation methodologies. - Experience with data governance, data security, and privacy practices. - Strong problem-solving and analytical skills, with the ability to identify and resolve data-related issues. - Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. - Highly organized and self-motivated, with the ability to manage multiple projects and priorities simultaneously. - Bachelor's degree in Computer Science, Information Systems, related fields or equivalent years of work experience. - 7+ years of experience as a Data Engineer, with a focus on ETL processes and data integration. - Professional experience with Spark and AWS pipeline development required.

Location: United States

Salary range: None - None

Principal Chatbot Engineer - Remote US

Join our innovative team as a Principal Chatbot Engineer at Seamless.AI, where you'll play a pivotal role in reshaping the future of AI-driven sales and marketing solutions. This position offers the unique opportunity to expand, maintain, and enhance our cutting-edge chatbot. Currently built on Voiceflow and ChatGPT, aimed at automating Tier 1 customer support, facilitating product discovery, and efficiently collecting leads. Reporting directly to the CTO (with a dotted line to VP of Customer Success), the successful candidate will significantly impact by driving customer engagement and satisfaction to new heights. If you're passionate about leveraging the latest in AI and chatbot technology to create seamless customer experiences, keep reading to discover why this role is not just a job, but a career milestone. Seamless.AIhas been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S. - Design and Develop Advanced Features: Innovate and expand our Voiceflow-based chatbot capabilities to enhance user engagement and extend the bot’s effectiveness in customer support and lead generation. Utilize cutting-edge technologies to deliver superior conversational experiences. - Instrumentation and Metrics Analysis: Implement tools and processes for tracking how the chatbot is utilized by users. Monitor key performance metrics, analyze usage data, and execute strategies to continually improve these metrics for enhanced efficiency and customer satisfaction. - AI Response Verification and Enhancement: Regularly review and refine the AI's responses to ensure accuracy, relevance, and human-like interaction quality. Employ testing and feedback mechanisms to improve response effectiveness and user experience. - Training Data Management: Actively update, enhance, and maintain the chatbot’s training data to improve its learning efficiency and response accuracy. Ensure the data reflects current trends, language use, and customer queries for a more intuitive user experience. - Cross-functional Collaboration: Work closely with various teams across Seamless.AI to gather feedback, understand user needs, and incorporate updates that enhance the chatbot's functionality and user experience. Facilitate open communication channels to ensure the bot evolves with the product and user expectations. - Roadmap Management: In partnership with leadership, maintain and prioritize the chatbot development roadmap. Ensure alignment with business goals, user needs, and technological advancements. Lead the strategic planning for future chatbot enhancements, ensuring resources are allocated efficiently to high-impact projects. - Integration and Optimization: Seamlessly integrate REST APIs and other systems to enhance chatbot functionality and user experience. Continuously optimize conversation flows and bot performance for maximum efficiency and effectiveness. - Stay Ahead of Industry Trends: Keep abreast of the latest developments and trends in AI, LLMs, chatbot technology, cybersecurity, methodologies in chatbot development and software development. Leverage new technologies and methodologies to ensure the chatbot remains at the forefront of innovation, delivering cutting-edge solutions to users. - Advanced Programming Proficiency: Demonstrated expertise in JavaScript and familiarity with other relevant programming languages. Ability to write clean, maintainable, and efficient code. - Foundational Understanding of AI and NLP: Understands natural language processing, machine learning algorithms, and AI integration. Experience with prompt engineering and conversation design to create intuitive and engaging user interactions. - Experience with Chatbot Development Platforms: Hands-on experience in developing and managing chatbots, especially with platforms like Voiceflow. - APIs and System Integration: Skilled in working with RESTful APIs and webhooks for seamless system integration. Understanding of how to connect diverse systems to chatbot technology for enriched functionalities. - Data Management and Optimization: Ability to update, improve, and maintain the bot's training data, ensuring high accuracy and relevance of chatbot responses. - Security Mindset in System Design: Strong focus on designing secure systems as a core responsibility. Knowledge of security best practices, data protection regulations, and experience in implementing security measures in chatbot development and integration. Understanding of potential threats and how to mitigate them to protect user data and privacy. - Problem-Solving Skills: Exceptional analytical and problem-solving abilities. Capacity to tackle complex technical challenges and deliver effective solutions. - Collaborative Team Player: Strong communication skills with the ability to work cross-functionally. Open to feedback and adept at incorporating team insights into development processes. - Strategic Thinking and Planning: Ability to prioritize tasks and manage the chatbot development roadmap in alignment with company goals and user needs. Strategic mindset in planning for future advancements and feature integrations. - 7+ years of experience in software engineering. - 1+ years of experience with modern Chatbot development. - Bachelor’s degree in Computer Science, Artificial Intelligence, related fields, or equivalent years of work experience.

Location: United States

Salary range: None - None

Director of Cloud Operations - Remote US

Our company is seeking an experienced Director of Cloud Operations to manage and optimize our AWS infrastructure. The ideal candidate will have a deep understanding of cloud security, governance, and management, along with a proven track record of scaling infrastructure in a fast-paced environment. The Director of Cloud Operations will play a critical role in ensuring the reliability, security, and scalability of our cloud environment as we continue to expand. Seamless.AIhas been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S. - Develop and implement cloud security strategies, policies, and practices to protect our systems and data. - Establish and enforce governance and compliance standards to ensure the secure and efficient use of cloud resources. - Collaborate with cross-functional teams to understand business requirements and design scalable and cost-effective cloud solutions. - Optimize cloud infrastructure performance, availability, and scalability to meet the demands of our rapidly growing business. - Continuously monitor and analyze cloud usage, costs, and performance to identify opportunities for optimization and cost savings. - Implement disaster recovery and business continuity plans to ensure the resilience of our cloud environment. - Stay up to date with the latest cloud technologies, best practices, and industry trends to drive innovation and efficiency. - Strong knowledge of AWS services and architectures, including EC2, S3, RDS, Lambda, VPC, and IAM. - Proven experience in designing and implementing secure and scalable cloud architectures. - Familiarity with cloud security best practices and industry standards, such as SOC 2, ISO 27001, and GDPR. - Experience with cloud cost management and optimization techniques. - Strong understanding of networking, infrastructure automation, and scripting languages (e.g., Python, Terraform). - Excellent problem-solving and troubleshooting skills, with a focus on root cause analysis and prevention. - Effective communication and leadership skills, with the ability to collaborate with cross-functional teams. - Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent years of work experience. - 8+ years of experience in software development or infrastructure support and operations. - 4+ years of experience in cloud operations. - At least 1 year in a leadership role.

Location: United States

Salary range: None - None

Customer Success Manager, Mid-Market - Remote US

As aCustomer Success Managerat Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Mid-Market CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map. Seamless.AIhas been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S. - Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth - Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate - Develop and implement strategies to increase customer investment in Seamless.AI products and services - Work closely with customer success and sales teams to identify opportunities for account expansion - Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal - Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies - Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers - Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base - Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year - Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk - Escalate issues to drive resolution in a timely, proactive manner - Bachelor’s Degree in Business, Marketing, or a related field - 2-3 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment - Excellent written and verbal communication skills - Team player, able to work alongside several internal teams - Detail-oriented, Well organized, Sales experience an advantage - Salesforce, Gainsight, Outreach, high density call volume experience an advantage - Ability to learn new technologies quickly and train others - Strong negotiation and closing skills - Ability to build rapport and foster long-term relationships with customers - Self-motivated with a results driven approach

Location: United States

Salary range: None - None

1 ... 7 8