Key Account Manager - Spain
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific. We are looking for a skilled Key Account Manager (KAM) to join our Sales team and oversee our relationship with our Spanish clients.As Key Account Manager, you will be responsible for contract renewals, upselling and cross selling your customers portfolio. You will also be responsible for obtaining and maintaining long term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of website optimization. The ideal candidate will be capable of building strong relationships with strategic customers. You will be able to identify the demands and requirements to promote our company’s solutions and achieve mutually beneficial cooperation.Contract & Location:- Permanent full-time contract- Madrid Office (Calle Sofora 15 - 28036 Madrid)- Smooth remote work policy (up to 3 days a week)What you will do:- Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform (more than 2M€)- Acquire a thorough understanding of key customer needs and requirements - Propose solutions that meet the client’s objectives and changing demands- Ensure the correct products and services are delivered to customers in a timely mannerExpand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls- Serve as the link of communication between key customers and internal teams- Resolve any issues and problems faced by customers and manage complaints in order to maintain trust- Play an integral part in generating new sales that will turn into long-lasting relationships - Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsWhat we look for:- Bachelor’s Degree or equivalent experience- At least 5 years of experience in a sales function of B2B platforms or consulting and proven network in the Spanish market, good knowledge of digital marketing- Proven experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction- Exceptional presentation skills, outstanding and effective communication skills (oral and written) in English- You must have excellent negotiation techniques and you are used to dealing with decision makers, mostly Heads of Marketing and Product Departments- The ability to draft clear and concise reports and presentations- Experience working with Salesforce.comIf you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!What we offer:- Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed but also to make you succeed Stay in TouchDoes this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and be one of the first to hear about future opportunities!AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: Madrid, Spain
Salary range: None - None