Relyance AI's Posts (95)

Technical Product Manager

As Relyance AI’sTechnical Product Manager - Core Platform, you will help bring new products and improve existing foundational product offerings at Relyance AI. This role demands a deep understanding of system architecture, platforms and the evolving data security, privacy, and the AI landscape that addresses critical customer challenges. You’ll lead efforts to build new platform features and improve existing core services that serve as the backbone of our product suite. This role requires you to think critically and craft products with first principles. You will work closely with cross-functional teams, including Engineering, Customer Success, Sales, and Legal, to deliver high-quality, impactful products that empower our customers to protect their data and ensure compliance. As a Technical Product Manager, your role will include: This role could be a fit for you if you bring: Bonus points for: Who are we? At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer. We celebrate representation and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. - Building and evolving foundational platform capabilities, such as common services, ingress/egress layers, telemetry pipelines, identity and access primitives, and developer-facing APIs that power all Relyance AI products. - Deeply understand user needs by engaging with customers, mapping workflows, identifying pain points, and aligning on desired outcomes. - Drive cross-functional collaboration by acting as the connective tissue between engineering, design, GTM, and leadership to ensure initiatives align with company priorities and timelines. - Own end-to-end product lifecycle,from discovery and ideation to scoping, execution, launch, and iteration, especially for complex, technical platform features. - Bringing structure to ambiguity by translating high-level strategy, OKRs, and stakeholder goals into clear product specs and prioritized backlogs. - Measuring product success metrics and telemetry determined on value delivered, usage, and customer satisfaction. - Have 3+ years of product management experience, including shipping technical products (e.g., APIs, platforms, infrastructure). - Have directlyinterfaced with customers—whether through roadmap discussions, feedback loops, or support escalations—and thrive on turning their needs into platform capabilities. - Have deep familiarity with APIs, developer platforms, and integrations, including authentication models (OAuth, API keys etc.), versioning strategies, and standard architectural patterns (REST, event-driven, etc.). - B2B SaaS experience, technical fluency, and an ability to understand modern software systems (microservices, APIs, client-server architecture, etc.) to help drive strategic and technical discussions. - Excellent written and verbal communication skills for articulating product requirements, customer challenges, and GTM messaging. This role will require the ability to effectively convey complex product ideas and strategies to a range of stakeholders, including executives, engineering, GTM, and end-users. - Ability to wear many hats and pivot based on company needs. - Excitement about taking on new and varied responsibilities in a fast-growing, dynamic organization. - Experience working with cloud data ecosystems such as Amazon S3, Google Cloud Storage, Snowflake, BigQuery, or similar platforms. - Experience with security tools, standard security practices for sensitive data protection, and frameworks (e.g., NIST, etc.) - Experience with data privacy regulations (like GDPR, CPRA, etc.), security practices and frameworks, or data governance. - Experience with python, Java, Go, or Ruby. - Experience with Machine Learning or AI. - Bringing curiosity and a growth mindset to the work you do.

Location: Bangalore, India (Remote)

Salary range: None - None

Director, UX/UI Design

As Relyance AI’sDirector of UX/UI Design, you will be responsible for leading the design and development of user interfaces for our Trust & Governance platform. You will work closely with product management, engineering, and marketing to create user-centered designs that are both effective and engaging. As a Director of UX/UI Design, your role will include: This role could be a fit for you if you bring: Bonus points for: Working at Relyance AI At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer. We celebrate representation and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $180,000 to $220,000. - Leading the design of user interfaces for our Trust & Governance platform. - Working with a team of designers and researchers to create user-centered designs. - Conducting user research to understand the needs of our users. - Creating wireframes, prototypes, and high-fidelity mockups. - Presenting designs to stakeholders and incorporating feedback. - Collaborating with engineers to implement designs. - Staying up-to-date on the latest UX/UI trends. - 8+ years of experience in UX/UI design. - A strong portfolio of user-centered design work. - Experience with user research methods. - Experience with design tools such as Figma, Sketch, and Adobe Creative Suite. - Excellent communication and presentation skills. - A passion for creating user-friendly and engaging interfaces. - Experience indesigning and building SaaS products. - Startup/early-stage company experience. - Experience with data visualization. - Experience with AI/ML.

Location: San Francisco, CA (Hybrid)

Salary range: None - None

Sr. Director, Customer SuccessNew

As Relyance AI’sSr. Director of Customer Success, you will be responsible for overseeing a global team of Customer Success Managers (CSMs) and Professional Services, including deployments, implementations, and education. In this role, you will be the escalation point for customers and will hold ownership of Gross Revenue Retention (GRR) and PS margins/utilization, time to deploy, and time to value You will play a pivotal role in shaping the customer journey, driving customer satisfaction, and ensuring the success of our customer base. As a Sr. Director of Customer Success, your role will include: This role could be a fit for you if you bring: Bonus points for: Working at Relyance AI At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer. We celebrate representation and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $220,000 to $260,000. - Lead and manage a global team of CSMs and Professional Services, providing guidance, coaching, and support to ensure high performance and professional development across all functions. - Oversee the successful deployment and implementation of Relyance AI solutions for customers, ensuring timely and effective onboarding. - Serve as the primary escalation point for customer issues, working to resolve complex problems and ensure customer satisfaction. - Own and drive GRR, developing strategies and initiatives to maximize customer retention and identify opportunities for growth. - Develop and implement comprehensive customer success strategies and processes to enhance the customer journey and drive customer loyalty, from initial deployment through ongoing value realization. - Collaborate with cross-functional teams, including sales, support, and product, to align on customer needs and ensure a seamless customer experience from pre-sales to post-implementation. - Analyze customer data and feedback to identify trends, opportunities, and areas for improvement in customer success and professional services initiatives. - Build and maintain strong relationships with key customers, serving as a trusted advisor and advocate. - Monitor and report on key customer success and professional services metrics, providing regular updates to senior management. - 5+ years of experience in a customer success leadership role in a SaaS environment. - 5+ years in a highly technical post sales in PS and also managing CSM teams globally - 3+ years of experience leading global teams, including but not limited to India. - Proven experience overseeing professional services, including software deployments, implementations, and managing CSM with focus on renewal (GRR). - Strong leadership and team management skills, with the ability to inspire and motivate a global team across diverse functions. - Strategic thinker with a focus on driving customer retention, satisfaction, and growth. - Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. - Strong problem-solving and conflict-resolution skills. - Experience with customer success platforms and tools. - In-depth understanding of customer success and professional services best practices and methodologies. - Experience in the security, privacy, or governance space. - Familiarity with Relyance AI’s product and market.

Location: San Francisco, CA (Hybrid)

Salary range: None - None

Professional Services Consultant

As Relyance AI’s Professional Services Consultant, you will work with and assist our top customers in implementing and configuring Relyance AI integrations to accelerate their Privacy. You will provide product and implementation expertise and work with clients to document project requirements, common practices, and configure integrations across enterprises. You will be responsible for ensuring the successful implementation of product configurations and integrations. You will work closely with the cross-functional team assigned to your projects. As a Professional Services Engineer, your role will include: This role could be a fit for you if you bring: Bonus points for: Working at Relyance AI: At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $150-180,000. - Scoping, designing, and deploying Relyance products. Consulting with customers to fully understand the implementation process and actively solve their pain points. Understanding client business requirements, provide recommendations and demonstrate the configurations through the project, troubleshoot errors, and assist the client in deploying the solution. - Providing technical thought leadership for organizations and expert advice related to implementation and sharing best practices. - Providing internal and customer status reports to keep stakeholders apprised of overall project status. - Experience with installation, integration and deployment of integrated SaaS technologies. - Proven experience with public cloud providers such as AWS, Google and Azure. - Experience developing and operationalizing project plans for packaged implementations. - Understanding of the following: - Linux, Docker, and virtual machines - APIs and related technology - Identity and Access Management (SAML, Okta, AzureAD) in client environment - Experience with and understanding of Agile development methods and how organizations adopt and implement these to support their end-to-end software development lifecycle processes. - An understanding of the Privacy ecosystems and requirements. - High emotional intelligence, including curiosity, empathy, self-awareness, and integrity. - Linux, Docker, and virtual machines - APIs and related technology - Identity and Access Management (SAML, Okta, AzureAD) in client environment - Engagement and Project Management experience + IC.

Location: San Francisco, Bay Area

Salary range: None - None

Executive Business Partner

As Relyance AI’sExecutive Business Partner,you will be a strategic partner to our CEO, Abhi Sharma, providing high-level support and guidance. You will be partnering closely with Abhi to strategically run the business. As an Executive Business Partner, your role will include: This role could be a fit for you if you bring: Bonus points for: Working at Relyance AI At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer. We celebrate representation and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $135,000 to $175,000. - Strategic Planning:Collaborating with the executive team, and the board to develop and execute strategic plans. - Operational Excellence:Overseeing day-to-day operations and calendaring for the CEO. Help drive CEO’s key initiatives and special projects to completion - Project Management:Leading and managing cross-functional projects. - External Relations:Building and maintaining strong relationships with investors, media, PR, partners, and other key stakeholders. - Team Leadership:Leading and Mentoring the other team member to elevate the Executive Operations function. - Strategic Thinking:A keen eye for identifying opportunities and solving complex problems. - Strong Execution: The ability to translate strategy into action and deliver results. - Business Acumen: Experience communicating for and on behalf of an Executive. - High EQ:Empathy, strong communication skills, and the ability to build relationships. - Startup Experience:Experience navigating the challenges and opportunities of a high-growth startup. - No Task Is Below You:Take out the trash to strategic analyze a financial plan - Experience supporting a VC-funded CEO. - Experience leveraging LinkedIn to develop new connections. - A background in venture capital or private equity.

Location: San Francisco, CA (Hybrid)

Salary range: None - None

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