Retool's Posts (184)

Revenue Operations Manager

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! ABOUT THE ROLE: As the Revenue Operations Manager, EMEA, you will serve as a strategic partner to the Head of EMEA, supporting the region's sales, operations, and systems infrastructure. This is a high-impact role that blends strategy, analytics, process optimization, and hands-on execution across revenue operations disciplines. You will own reporting, process improvements, while also supporting deal desk operations to ensure smooth and efficient sales cycles. Your work will directly influence sales productivity, and revenue growth in the EMEA region. This role is ideal for someone who enjoys solving complex problems, has a strong analytical and systems background, and thrives in a fast-paced, high-growth environment. WHAT YOU'LL DO: WHO YOU'LL WORK WITH You’ll work closely with: WHO ARE YOU: WHY JOIN US? This is a high-impact role in a rapidly growing company, offering the opportunity to shape EMEA sales strategy and operations at Retool. If you are passionate about scaling revenue operations, optimizing sales processes, and working at the intersection of strategy, systems, and execution, we’d love to hear from you! Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Be the go-to revenue operations partner for the Head of EMEA, supporting forecasting, pipeline analysis, and sales execution. - Develop and refine reporting to provide real-time insights into regional performance, helping sales leaders make data-driven decisions. - Drive process improvements across GTM operations to increase efficiency and scalability in EMEA. - Support deal desk operations, helping structure and execute complex deals in partnership with finance and legal teams. - Ensure seamless collaboration between Sales, Marketing, and Operations by refining workflows and removing bottlenecks. - Monitor market trends and adjust strategies to maintain Retool’s competitiveness in EMEA. - Head of EMEAto drive strategy and operational excellence in the region. - Global Revenue Operations teamto align processes, data, and reporting across regions. - Sales, Success, Marketing, and Finance teamsto ensure cohesive execution of GTM initiatives. - Legal and Financeon deal desk processes, approvals, and contract structuring. - 5+ years of experience in Revenue Operations, Sales Operations, or a related GTM role, preferably in a high-growth B2B SaaS environment. - Experience with Salesforce administration and optimization. - Deep understanding of B2B SaaS sales processes, pipeline management, and forecasting. - Experience with deal desk operations, pricing structures, and contract processes. - Analytical mindset with strong Excel/Google Sheets and SQL skills (or the ability to learn). - Proactive and solution-oriented, able to navigate ambiguity and drive clarity. - Strong communication skills with the ability to partner cross-functionally. - Able to work 3 days a week from our London office.

Location: London, England, UK

Salary range: None - None

Sales Development Manager - Inbound

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE’RE LOOKING FOR YOU: The inbound SDR function at Retool is a high-leverage component of our go-to-market motion. As the Inbound SDR Manager, you’ll be responsible for leading a team of SDRs who engage with inbound leads—often our future customers’ very first experience with Retool. You’ll help SDRs deepen product knowledge, sharpen discovery skills, and deliver a consistent, exceptional experience to each prospect while contributing directly to pipeline and revenue goals. We’re seeking a manager who thrives in fast-moving environments, cares deeply about coaching and performance, and sees every inbound lead as an opportunity to spark long-term value. WHAT YOU'LL DO: WHAT YOU'LL BRING: BONUS POINTS IF YOU HAVE: For candidates based in Salt Lake City, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Salt Lake City $108,966-$183,755USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Lead & Coach the Team: Hire, onboard, and mentor a high-performing team of inbound SDRs focused on quality engagement and pipeline generation. Foster a culture of collaboration, accountability, and learning. - Drive Pipeline Growth: Ensure the team consistently hits qualified meeting and opportunity creation targets from inbound channels like product signups, demo requests, and trial activity. - Optimize the Inbound Engine: Partner cross-functionally with Marketing, Sales, and RevOps to improve handoffs, qualification workflows, and reporting—creating a best-in-class inbound engine. - Refine Messaging & Tactics: Iterate on talk tracks, email sequences, and qualification frameworks to ensure SDRs are delivering relevant, consultative conversations with technical personas. - Enable Product Mastery: Ensure SDRs become fluent in the Retool product, our value propositions, and common use cases—enabling them to field technical questions and tailor outreach to engineering, data, and IT teams. - Report & Forecast: Track and report on key performance metrics (e.g., conversion rates, speed to lead, meeting volume) and make data-driven decisions to improve team output and efficiency. - Scale & Uplevel Talent: Create career development paths for SDRs and support internal mobility into AE, Sales Engineering, and other GTM roles. - 2+ years of experience managing high-performing SDR or BDR teams, preferably in a fast-paced B2B SaaS environment - Demonstrated experience working with inbound sales motions or managing teams handling product-led or trial-based leads - Familiarity with technical products and the ability to coach teams engaging with engineering, data, or IT stakeholders - Excellent communication and coaching skills with a passion for developing early-career talent - A data-driven mindset with comfort in tools like Salesforce, Outreach, Gong, and Looker (or equivalents) - Adaptability and comfort in ambiguity—able to help build process as much as follow it - Based in the Salt Lake City area and open to a hybrid work model - Previous experience in developer tools, low-code platforms, or product-led growth companies - Hands-on experience with Retool or similar internal tooling platforms - A background in Computer Science or technical education

Location: Salt Lake City, Utah, United States

Salary range: None - None

Strategic Sales Engineer, West

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE’RE LOOKING FOR YOU Retool is the fastest way to build internal tools, and our customers, Fortune 500 and global enterprise leaders, rely on us to power mission-critical operations. As a Strategic Sales Engineer, you’ll help drive adoption and growth across some of our most complex and high-potential accounts along the West Coast and surrounding regions. This role is key to our enterprise expansion. You’ll guide strategic customers through technical evaluations, develop scalable solutions, and position Retool as a foundational platform within their organizations. WHAT YOU’LL DO You’ll partner closely with Strategic Account Executives to support and grow high-value accounts. That means leading technical discovery, building and presenting tailored demos, developing proof-of-concepts, and navigating complex sales cycles. You’ll uncover new use cases, remove technical blockers, and help customers adopt Retool at scale. You’ll also contribute to improving our sales engineering motion—refining playbooks, creating technical content, and sharing feedback to shape product direction. WHO YOU’LL WORK WITH You’ll join a team of experienced Strategic Sales Engineers and collaborate closely with Strategic AEs aligned to your region. You’ll also work cross-functionally with Technical Account Management, Support, Professional Services, and Product to deliver a seamless customer experience. At Retool, we value creativity, collaboration, and a bias toward action. IN THIS ROLE, YOU'LL: WHAT YOU’LL BRING: For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Tier 1 $215,875-$329,375USD Tier 2 $183,500-$279,875USD Tier 3 $151,125-$230,625USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Own the technical presales process for large, strategic accounts - Lead discovery, architecture design, demos, and technical evaluations - Build and present custom apps and integrations to demonstrate business impact - Develop reusable technical assets (sample apps, docs, videos) to scale learnings - Collaborate with Product and Engineering to remove blockers and advocate for customer needs - Act as the primary technical contact for prospects during the sales cycle - Experience supporting strategic or enterprise customers in a customer-facing technical role - Strong technical fluency in: - JavaScript and SQL - APIs, React,Node.js - Application architecture and system design - Excellent communication skills with both technical and non-technical stakeholders - Ability to manage complex deals and tailor solutions to customer needs - Based in or willing to relocate to the western U.S. - JavaScript and SQL - APIs, React,Node.js - Application architecture and system design

Location: Remote

Salary range: None - None

Enterprise Sales Manager, East

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! Retool is redefining how enterprises build software—AI-powered, developer-first, and enterprise-grade. As we expand deeper into complex, global organizations, we’re looking for a strong sales leader to grow and uplevel our East Coast Enterprise team. This is a hands-on role focused on building and coaching a team of Account Executives closing multi-threaded, 6- and 7-figure deals. You’ll work closely with some of the most innovative technical teams in the world to help them adopt Retool as their application layer for AI. This is a rare opportunity to join a fast-growing company at an inflection point. You’ll shape our enterprise motion, improve how we sell, and develop the next generation of high-performing sellers. As the Regional Enterprise Sales Manager for the East Coast, you’ll build and lead a high-performing team of AEs, setting the tone for culture, execution, and results. You’ll hire, onboard, and coach reps who excel in technical, consultative, and multithreaded sales cycles, while driving rigorous forecasting, pipeline management, and deal inspection to meet aggressive revenue goals. You’ll work cross-functionally to refine sales plays, expand into new verticals, and improve win rates, while developing a repeatable hiring and coaching playbook to scale the team and drive individual performance. You’ll collaborate closely with our Sales leadership team across Sales Engineering, Operations, and Sales Development to shape the vision and direction of sales at Retool. You’ll also work cross-functionally with Recruiting, Engineering, Marketing, Success, and Support. And, of course, you’ll be working with and managing the growing Enterprise Account Executive team. For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. US pay range $300,000-$400,000USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Hire, coach, and develop a high-performing team of Enterprise AEs to meet aggressive growth targets across the East Coast. - Act as a hands-on sales leader, shadowing calls, reviewing Gong recordings, and guiding reps through strategic deal cycles. - Lead complex, technical sales cycles, engaging directly with senior stakeholders at both high-growth startups and large enterprises. - Bring clarity and discipline to forecasting, pipeline inspection, and execution, ensuring your team hits targets and the business allocates GTM resources effectively. - Identify and fill gaps in our enterprise motion, including team structure, process, enablement, or sales plays. - Help shape our enterprise narrative, influencing how we position Retool and providing structured feedback to Product and Marketing from the field. - 3+ years in an Enterprise segment (minimum 2 years in leadership) - 7+ years in B2B SaaS, ideally in a technical, product-led environment - Proficient in MEDDPICC, Command of the Message, and pipeline management - Track record of hiring, coaching, and developing high-performing teams - Skilled in complex, multi-threaded enterprise deals and technical sales - Analytical and data-driven with strong forecasting and prioritization skills

Location: New York, NY; Remote

Salary range: None - None

Escalation Engineer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU As Retool continues to evolve and our customer base expands, the complexity and criticality of the issues we encounter have grown. To ensure we maintain our high standards of technical support and customer satisfaction, we have introduced the Escalation Engineer role. This role will be the go-to expert for our most challenging and critical customer issues, managing incidents, and elevating the capabilities of our entire Technical Customer Experience org while ensuring that every customer interaction adds value to their experience with Retool. WHO YOU’LL WORK WITH You will work closely with a team of skilled Support Engineers, Technical Account Managers, Sales Engineers, and Solution Architects sharing your expertise and insights to enhance their capabilities. You will also collaborate with EPD (Engineering, Product, & Design) and our Go-To-Market teams, contributing to the overall improvement of Retool's products and services. As part of a forward-thinking team, you'll play a vital role in shaping the future of our technical support experience. IN THIS ROLE, YOU’LL: THE SKILLSETS YOU’LL BRING: Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Provide advanced technical support and guidance both internally and to customers as an internal escalation point for the Technical Customer Experience organization. - Lead the investigation and resolution of critical issues, including managing incidents and ensuring effective communication and resolution. - Collaborate closely with engineering teams to address complex problems. - Upskill team members through mentorship, training, and technical coaching on advanced technical topics proactively and reactively based on the team’s needs. - Lead, consult, contribute, and delegate high-impact projects within the Support department such as creating/refining internal support processes, automating tedious and repetitive tasks with the help of AI, raising our efficiency across the board, and driving improvement to the escalation and incident processes. - Keep abreast of new technologies and methodologies to continuously improve our technical support standards. - Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes. - 4+ years of experience in a technical support or support engineering role, with at least 1 year in an escalated support or similar position. - Advanced understanding of JavaScript, web development, and various database management systems (SQL and NoSQL). - Proven experience in incident management and resolution of critical technical issues. - Strong leadership skills, with the ability to guide and mentor team members. - Excellent problem-solving skills, with a creative approach to addressing complex challenges. - Outstanding communication skills in English, both written and verbal. - Familiarity and certifications with multiple cloud providers (e.g., AWS, Azure, GCP) - Advanced knowledge of API and identity authentication methods (OAuth 2.0, Okta, SAML). - Experience with containerization and orchestration technologies like Docker and Kubernetes is highly desirable. - Bachelor's degree or higher in Computer Science or a related field is required.

Location: London, England, UK

Salary range: None - None

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