Retool's Posts (184)

Competitive Product Marketing Manager

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! If you’re the type that thrives on understanding the competitive arena to give your team the decisive advantage, we’d love to chat. The appdev landscape has been turned on its head. We have a bold vision, but it needs to contemplate and shape the rapidly evolving landscape. We need someone who loves technology, strategic thinking, and the thrill of the chase—from deep analysis to actionable insights that shape our roadmap and message. You'll be the go-to expert on the competitive environment, a truth-teller, a strategist, and a critical voice in shaping how we win. You’ll uncover competitor strategies, arm our teams, and be a key player in outmaneuvering opposition. This is a high-visibility, critical role in an exceptional company, where your insights will directly influence how developers win with Retool. Key traits: dynamic, authentic, respectful, engaging, articulate, analytical, succinct, respectable, genuine, driven, curious, honest. You will own and build our competitive intelligence program, ensuring we have the insights needed to lead the market. For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Tier 1 $151,600-$205,000USD Tier 2 $128,900-$174,300USD Tier 3 $106,100-$143,500USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Lay the groundwork:You'll dive deep into Retool’s potential partner ecosystem—from technology alliances to solution providers and agencies—to define our joint value propositions and co-marketing strategy from scratch. - Craft the narrative:You will create compelling messaging, positioning, and resources that clearly articulate the "better together" story, preparing both our partners and internal teams to communicate value effectively. - Build the engagement engine:You'll design and implement the processes, programs, incentives, and experiences that make it seamless and rewarding for partners to co-market with Retool, obsessing over a frictionless journey for them. - Architect winning plays:You get to design, build, and launch innovative and scalable partner marketing programs – think impactful co-marketing campaigns, joint webinars and events, and compelling partner-facing content – that you'll own from concept to completion. - Prior experience in product marketing, competitive intelligence or market research, ideally at a high-growth B2B SaaS company. - World-class technical, analytical and research skills, with a talent for uncovering the "so what" behind data. - Stellar writing, editing, and communication skills, with the ability to present complex information clearly, quickly and persuasively. - The technical depth to understand how our portfolio works, how competitor offerings compare, and how developers perceive value. - An insatiable intellectual curiosity and a detective-like mindset, always digging deeper for the truth. - A strong affinity for sales and product teams, with a deep understanding of how they can use competitive information to succeed and, in turn, help developers succeed. - Proven ability to synthesize large amounts of information from diverse sources into concise, actionable intelligence. - Familiarity with competitive intelligence tools, methodologies, and ethical intelligence gathering.

Location: New York, NY; Remote; San Francisco, CA

Salary range: None - None

Escalation Engineer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU As Retool continues to evolve and our customer base expands, the complexity and criticality of the issues we encounter have grown. To ensure we maintain our high standards of technical support and customer satisfaction, we have introduced the Escalation Engineer role. This role will be the go-to expert for our most challenging and critical customer issues, managing incidents, and elevating the capabilities of our entire Technical Customer Experience org while ensuring that every customer interaction adds value to their experience with Retool. WHO YOU’LL WORK WITH You will work closely with a team of skilled Support Engineers, Technical Account Managers, Sales Engineers, and Solution Architects sharing your expertise and insights to enhance their capabilities. You will also collaborate with EPD (Engineering, Product, & Design) and our Go-To-Market teams, contributing to the overall improvement of Retool's products and services. As part of a forward-thinking team, you'll play a vital role in shaping the future of our technical support experience. IN THIS ROLE, YOU’LL: THE SKILLSETS YOU’LL BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $129,800-$175,600USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Provide advanced technical support and guidance both internally and to customers as an internal escalation point for the Technical Customer Experience organization. - Lead the investigation and resolution of critical issues, including managing incidents and ensuring effective communication and resolution. - Collaborate closely with engineering teams to address complex problems. - Upskill team members through mentorship, training, and technical coaching on advanced technical topics proactively and reactively based on the team’s needs. - Lead, consult, contribute, and delegate high-impact projects within the Support department such as creating/refining internal support processes, automating tedious and repetitive tasks with the help of AI, raising our efficiency across the board, and driving improvement to the escalation and incident processes. - Keep abreast of new technologies and methodologies to continuously improve our technical support standards. - Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes. - 4+ years of experience in a technical support or support engineering role, with at least 1 year in an escalated support or similar position. - Advanced understanding of JavaScript, web development, and various database management systems (SQL and NoSQL). - Proven experience in incident management and resolution of critical technical issues. - Strong leadership skills, with the ability to guide and mentor team members. - Excellent problem-solving skills, with a creative approach to addressing complex challenges. - Outstanding communication skills in English, both written and verbal. - Familiarity and certifications with multiple cloud providers (e.g., AWS, Azure, GCP) - Advanced knowledge of API and identity authentication methods (OAuth 2.0, Okta, SAML). - Experience with containerization and orchestration technologies like Docker and Kubernetes is highly desirable. - Bachelor's degree or higher in Computer Science or a related field is required.

Location: San Francisco, CA

Salary range: None - None

Head of Demand Generation

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE’RE LOOKING FOR YOU As the Head of Demand Gen you will own the pipeline number that drives Retool’s growth. Retool has both a robust PLG as well as Sales-led motion and we sell deals from 10k to $1M. We’re looking for a seasoned executive who has seen a variety of marketing models and strategies and can creatively problem solve for what Retool needs in this stage of growth, for our product and market, and not simply “run the playbook” from your last company. We have ambitious plans for the company and the Head of Demand Gen is at the center of making this happen. You will craft the marketing and demand gen strategy in collaboration with other sales and marketing leaders and drive the execution that predictably gets us to our pipeline goals. In doing so, you’ll build close ties with the sales and BDR teams. You’ll work closely with our RevOps and Data teams to ensure marketing has the instrumentation and dashboards we need to be successful. Ultimately we’re looking for a results-oriented leader who believes in data-driven decisions, is unafraid to drive change where it’s needed, and has the leadership qualities needed to build a high performing team. WHAT YOU'LL DO: THE SKILLSET YOU'LL BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $274,100-$370,900USD For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Tier 1 $274,100-$370,900USD Tier 2 $233,000-$315,200USD Tier 3 $191,900-$259,700USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Create a comprehensive demand generation plan to achieve our targets - Optimize channel strategy for both PLG (organic traffic, paid search, growth) and Sales-led channels (Paid Social, Email, Field) - Work closely with RevOps and Data teams to ensure we’re measuring every step of the funnel vs. making do with what’s in place today. Guiding the team to be data-driven in their strategies and decision making - Creating a culture of actively reporting on successes and misses, learning from those misses and continuously iterating - Grow a nascent outbound program. Bring experience on helping a company that has primary relied on Inbound in the past to build an Outbound motion across not just Demand Gen but working closely with PMM, BDRs and Sales - Has marketed to multiple personas and knows how to create strategies to support multiple personas along long sales cycles - Has experience with ABM strategies to build programs for both high ACV land and expand deals - Has the personality and energy to drive change from the way we did things to the way we need to - Will be a strong leader and voice in the marketing org and company as a whole - 10+ years of direct experience in Demand Generation & Growth - 20+ years of total relevant experience - A track record of delivering on pipeline targets in the scale of 25 million+ a quarter - Extremely results-oriented. Every activity is measured and ladders up to hitting the number, with a strong sense of urgency when we’re behind - A proven track record of marketing to enterprise companies including traditional Fortune 500 companies - Sold to a technical audience. Developer ICP experience is a strong plus - A mix of startup and big company experience - The EQ required to balance results-orientation, urgency, and team morale

Location: Remote; San Francisco, CA

Salary range: None - None

Integrated Campaigns Manager

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE’RE LOOKING FOR YOU We’re looking for a creative and results-drivenIntegrated Campaign Managerto help scale and evolve our integrated campaign strategy. You’ll own end-to-end execution for key campaigns—from audience segmentation and messaging to channel planning and performance analysis—working across teams to drive meaningful pipeline impact. In this role, you’ll partner closely with Product Marketing, Content, Brand, and RevOps to define campaign goals, build multi-channel plans, and report on performance to sales and marketing leadership. A “test-and-learn” mindset is essential—we’re looking for someone who’s eager to experiment, optimize, and find what works best for each audience. You’ve built and executed campaigns targeting enterprise buyers and understand the nuances of marketing technical products across long sales cycles and complex buying committees. Experience reaching engineering personas is a plus, as is hands-on knowledge of ABM strategies across 1:1, 1:few, and 1:many motions. You’ll also collaborate closely with Sales and SDR teams, so strong communication and alignment skills are key to success. WHAT YOU'LL DO: THE SKILLSET YOU'LL BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $140,400-$190,000USD For candidates based in New York, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. New York $140,400-$190,000USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Own the strategy and execution of integrated campaigns to engage target accounts—leading everything from audience segmentation and messaging to execution and performance reporting. - Partner cross-functionally with Product Marketing, Content, Brand, and RevOps to bring campaigns to life, ensuring they are resourced effectively and aligned to broader GTM priorities. - Drive campaign execution end-to-end by managing timelines, clarifying team roles, and ensuring every initiative runs on time and strategy. - Collaborate closely with Sales and BDR teams to align on priorities, deliver enablement materials, and ensure seamless handoff of high-quality leads. - Leverage a modern marketing stack—including marketing automation, CRM, and ABM platforms—to launch, track, and optimize campaigns. - Analyze and report on campaign impact, using metrics such as pipeline generated, revenue influenced, and engagement trends to refine future initiatives and inform GTM decision-making. - 5+ years of B2B demand generation experience, ideally with technical products targeting an enterprise or developer audience - Proven track record of running integrated campaigns, including digital channels such as paid social and paid search - Experience collaborating with growth teams on A/B testing and using data to diagnose performance and optimize campaigns - Familiarity with CRM and marketing automation tools such as Salesforce and HubSpot (or similar) - Strong communication, presentation, and project management skills - Experience with Account-Based Marketing (ABM) strategies and tools such as 6sense or Demandbase

Location: New York, NY; San Francisco, CA

Salary range: None - None

Social Media Manager

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE’RE LOOKING FOR YOU We need a strategic, creative force who lives and breathes digital culture. As our Social Media Manager, you'll be the architect of our online presence, translating our vision into content that resonates with and inspires developers–and ultimately builds brand trust and love. You're not just posting content—you're building communities, sparking conversations, and turning followers into advocates for our mission for bringing good software to everyone. You'll help shape and refine Retool's brand personality and voice across all channels—ensuring consistency while constantly pushing us to be more authentic, distinctive, and memorable in a crowded developer tools landscape. WHAT YOU'LL DO: THE SKILLSET YOU'LL BRING: For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Tier 1 $110,500-$178,000USD Tier 2 $93,900-$151,300USD Tier 3 $77,400-$124,700USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Own and evolve Retool's social media strategy across platforms, with a focus on Twitter, LinkedIn, and emerging channels where developers and business users gather - Create and curate engaging, platform-optimized content that showcases our product capabilities, customer success stories, and company culture - Collaborate with the Demand Gen team to amplify integrated campaigns across social channels, ensuring maximum reach and impact - Support brand campaigns by creating complementary social content that reinforces key messaging and extends campaign reach - Create feedback loops between Content, Product Marketing, and Developer Relations teams to surface not-yet-trending content opportunities ahead of the curve - Actively participate in and monitor developer community channels like HackerNews and Reddit, identifying opportunities to authentically engage and share Retool's story - Identify and build relationships with developer influencers for collaborations, guest content, and authentic amplification of Retool's message - Build and nurture relationships with developers, industry influencers, and customers to amplify our reach and credibility - Analyze performance metrics to continuously refine our approach, experimenting with new formats and content types to maximize engagement - Stay on top of platform algorithm changes, new features, and social media trends to ensure our strategy remains cutting-edge - Manage our social media calendar and community engagement, responding to comments and messages in a way that reflects our brand voice - Turn complex product features and technical concepts into accessible, shareable content that resonates with both technical and non-technical audiences - Use basic Figma skills to customize on-brand templates and quickly create product visuals for social media posts, ensuring a consistent and polished look - Develop a social listening strategy to gather insights about our brand perception, competitive landscape, and customer needs - Use data to identify opportunities for growth and optimize our social presence for maximum impact - 5+ years of experience managing social media for B2B tech companies, with a track record of growing engagement and community - Deep understanding of social platforms, particularly Twitter and LinkedIn, and how to optimize content for each - Experience with developer community platforms like HackerNews, Reddit, and Discord, understanding their unique cultures and engagement patterns - Strong copywriting skills with the ability to adapt tone and style for different audiences and platforms - Basic Figma skills for creating and customizing social media templates and simple product visuals - Experience creating or directing visual content (images, short videos, GIFs) that enhances messaging - Analytical mindset with experience using social media analytics tools to measure performance and extract actionable insights - Ability to translate technical concepts into compelling, approachable content - Knowledge of social media management and scheduling tools - Experience working with developers or technical audiences is a major plus - Self-starter mentality with exceptional time management and organizational skills - Understanding of the developer tool landscape and the challenges Retool solves - Creative problem-solver who can think outside the standard social media playbook - Excellent communicator who can collaborate effectively with cross-functional teams - Keen eye for design and visual identity, with an understanding of how aesthetic choices reflect brand personality

Location: New York, NY; Remote; San Francisco, CA

Salary range: None - None

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