Retool's Posts (184)

2025-06-17

Escalation Engineer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU As Retool continues to evolve and our customer base expands, the complexity and criticality of the issues we encounter have grown. To ensure we maintain our high standards of technical support and customer satisfaction, we have introduced the Escalation Engineer role. This role will be the go-to expert for our most challenging and critical customer issues, managing incidents, and elevating the capabilities of our entire Technical Customer Experience org while ensuring that every customer interaction adds value to their experience with Retool. WHO YOU’LL WORK WITH You will work closely with a team of skilled Support Engineers, Technical Account Managers, Sales Engineers, and Solution Architects sharing your expertise and insights to enhance their capabilities. You will also collaborate with EPD (Engineering, Product, & Design) and our Go-To-Market teams, contributing to the overall improvement of Retool's products and services. As part of a forward-thinking team, you'll play a vital role in shaping the future of our technical support experience. IN THIS ROLE, YOU’LL: THE SKILLSETS YOU’LL BRING: Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Provide advanced technical support and guidance both internally and to customers as an internal escalation point for the Technical Customer Experience organization. - Lead the investigation and resolution of critical issues, including managing incidents and ensuring effective communication and resolution. - Collaborate closely with engineering teams to address complex problems. - Upskill team members through mentorship, training, and technical coaching on advanced technical topics proactively and reactively based on the team’s needs. - Lead, consult, contribute, and delegate high-impact projects within the Support department such as creating/refining internal support processes, automating tedious and repetitive tasks with the help of AI, raising our efficiency across the board, and driving improvement to the escalation and incident processes. - Keep abreast of new technologies and methodologies to continuously improve our technical support standards. - Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes. - 4+ years of experience in a technical support or support engineering role, with at least 1 year in an escalated support or similar position. - Advanced understanding of JavaScript, web development, and various database management systems (SQL and NoSQL). - Proven experience in incident management and resolution of critical technical issues. - Strong leadership skills, with the ability to guide and mentor team members. - Excellent problem-solving skills, with a creative approach to addressing complex challenges. - Outstanding communication skills in English, both written and verbal. - Familiarity and certifications with multiple cloud providers (e.g., AWS, Azure, GCP) - Advanced knowledge of API and identity authentication methods (OAuth 2.0, Okta, SAML). - Experience with containerization and orchestration technologies like Docker and Kubernetes is highly desirable. - Bachelor's degree or higher in Computer Science or a related field is required.

Location: London, England, UK

Salary range: None - None

2025-06-17

Escalation Engineer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU As Retool continues to evolve and our customer base expands, the complexity and criticality of the issues we encounter have grown. To ensure we maintain our high standards of technical support and customer satisfaction, we have introduced the Escalation Engineer role. This role will be the go-to expert for our most challenging and critical customer issues, managing incidents, and elevating the capabilities of our entire Technical Customer Experience org while ensuring that every customer interaction adds value to their experience with Retool. WHO YOU’LL WORK WITH You will work closely with a team of skilled Support Engineers, Technical Account Managers, Sales Engineers, and Solution Architects sharing your expertise and insights to enhance their capabilities. You will also collaborate with EPD (Engineering, Product, & Design) and our Go-To-Market teams, contributing to the overall improvement of Retool's products and services. As part of a forward-thinking team, you'll play a vital role in shaping the future of our technical support experience. IN THIS ROLE, YOU’LL: THE SKILLSETS YOU’LL BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $129,800-$175,600USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Provide advanced technical support and guidance both internally and to customers as an internal escalation point for the Technical Customer Experience organization. - Lead the investigation and resolution of critical issues, including managing incidents and ensuring effective communication and resolution. - Collaborate closely with engineering teams to address complex problems. - Upskill team members through mentorship, training, and technical coaching on advanced technical topics proactively and reactively based on the team’s needs. - Lead, consult, contribute, and delegate high-impact projects within the Support department such as creating/refining internal support processes, automating tedious and repetitive tasks with the help of AI, raising our efficiency across the board, and driving improvement to the escalation and incident processes. - Keep abreast of new technologies and methodologies to continuously improve our technical support standards. - Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes. - 4+ years of experience in a technical support or support engineering role, with at least 1 year in an escalated support or similar position. - Advanced understanding of JavaScript, web development, and various database management systems (SQL and NoSQL). - Proven experience in incident management and resolution of critical technical issues. - Strong leadership skills, with the ability to guide and mentor team members. - Excellent problem-solving skills, with a creative approach to addressing complex challenges. - Outstanding communication skills in English, both written and verbal. - Familiarity and certifications with multiple cloud providers (e.g., AWS, Azure, GCP) - Advanced knowledge of API and identity authentication methods (OAuth 2.0, Okta, SAML). - Experience with containerization and orchestration technologies like Docker and Kubernetes is highly desirable. - Bachelor's degree or higher in Computer Science or a related field is required.

Location: San Francisco, CA

Salary range: None - None

2025-06-17

Support Engineer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! In the last year we’ve grown our customer base over 5x and continued to enhance our product. As a result we have more questions, feedback, and tickets coming in than ever before from developers using Retool. As we continue to grow, we’re adding more customer-centric support engineers to help our customers build the systems and tools they need to run their business As a Support Engineer at Retool, you’ll communicate with developers of all sizes to help unblock technical issues. You’ll help answer their more difficult Retool development questions, troubleshoot connecting to many kinds of databases or APIs, and brainstorm app structure and best practices. Often, this will mean researching new topics and reporting back to the customer on the best approach to achieve their goals. Retool is a broad technical product, so ideally, you are a generalist engineer and enjoy learning new technologies. Our platform supports over 30 integrations, so you’ll constantly encounter novel situations. On a typical day, you might help someone debug a database connection, write examples of JavaScript code for specific customer use cases, troubleshoot data structures, SQL queries, and API authentication—often live or on an impromptu screen-share. You’ll work with other support engineers and software engineers to diagnose, troubleshoot, and solve customer problems. You’ll also help train new coworkers on supporting our users. Support is a small team today, but rapidly expanding to match our customer growth. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm. If this sounds like you, we’d love to hear from you! Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Talk to users every day via Service Cloud and Zoom - Teach Retool users best practices around performance and development workflows - Explore our codebase, logs, and test instances to debug difficult problems - Troubleshoot new bugs and formalize bug reports - Represent customers internally and advocate for key issues - Contribute to documentation - Help users debug issues with many different database types and APIs - Analyze and improve our support operations--there are always new Retool apps to build! - Help us track support metrics and share findings you identify - 2–4 years in technical, customer-facing roles with strong communication skills - Proficient in JavaScript, web development, and RESTful APIs - Experience with SQL or NoSQL databases and diagnosing issues in production environments - Skilled in troubleshooting SaaS infrastructure issues, including performance degradation and outages - Creative problem solver with strong customer empathy - Holds a relevant cloud certification (e.g., AWS or Google Cloud) - Bonus: Familiarity with React and ability to fix minor frontend bugs

Location: London, England, UK

Salary range: None - None

2024-09-16

Software Engineer, Resource Auth

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU Retool is changing the way software is built: we’ve developed the fastest way to build internal tools, saving companies time, resources, and engineering bandwidth. Since starting on our mission years ago as a frontend/view builder, we’ve since added products that help developers manage their controller and model layers – Workflows and RetoolDB, respectively. Retool’s multi-product surface area allows our builders to build full-stack apps all inside of Retool, or use the different products on a standalone basis to solve more bespoke requirements. We’re expanding our team and product surface area extremely quickly, and we’re looking for a leader to inherit and build out our new product lines, along with the platforms that power them. WHAT YOU'LL DO We’re a tool built by engineers for engineers. You will work on features that impact thousands of customers globally and have the ability to change how applications are built across all parts of the stack. You’ll meet with internal counterparts to enhance customer thinking and partner closely with product on building out features. You’ll have a large impact on new features or improve performance on thousands of customers' applications. Retool is built primarily in JavaScript and TypeScript, Node.js on the backend, and React on the frontend. We’ll look to you to bring your experience to build within this environment and impact our codebase. You’ll also engage in technical decision-making with the team, participate in planning, and help our engineering team expand its skillset. To that end, you’ll also play a key role in helping us grow the team through interviewing potential new team members. When we’re in the office, we enjoy eating lunch (and occasionally dinner!) together, and we’ve been known for our lively game nights. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful. If this sounds like a fit, we’d love to hear from you! We are looking for a founding engineer to kickstart our new Resource Auth team. This team will center around how Retool can securely and reliably access customer data from any resource or integration they want to use within Retool. Why are we starting a new team?This is a crucial piece of the business -every customer is a customer of this team- since every customer needs to connect at least one data source (and thus authenticate to it) to get value from Retool. To support potential and existing customers we need more dedicated investment in making sure auth methods are available, extensible, reliable and of course secure. Why a new team now?We have crucial asks that are pushing the urgency. However, we are solving this for the long term. This means that while the goal is to support customer needs, we are not doing so as one-off. We plan to re-architect the system and have a stated goal to make it safe and easy to add new auth types under this new system. Why should I join?Want to experience founding a new team, enjoy architecting systems to last, and want to make a big impact at Retool. IN THIS ROLE YOU'LL: THE SKILLSET YOU'LL BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $136,000-$216,800USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Architect an new authentication service to be flexible in supporting many different variants of authentication as well as reliable and of course secure - Bring observability to authentication and make it easy for engineers to reason about - Tradeoff between customer requirements and engineering constraints - 4+ years experience in professional software development, ideally some of which you’ve spent in startups - Experience owning technically challenging and demanding cross-functional projects - Experience across the entire stack, from backend to frontend (and if you have a preference, we’d love to hear it!) - Experience with JavaScript and TypeScript, as well with cloud based infrastructure like Azure, AWS or GCP - Ability to make technical decisions quickly, while looping in key stakeholders, too - A customer-first mindset and an interest in talking with customers to make sure what we’re building meets their needs - Habit of introspection and understanding what’s helped you be successful in the past

Location: San Francisco, CA

Salary range: None - None

2024-09-16

Technical Account Manager, Dedicated

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU: Over the past year, our business has been expanding at breakneck speed and we’ve been taking on more, and larger, customers. We’re looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale. If you love engineering but want to be customer-facing while solving complex problems, this is the role for you! WHAT YOU'LL DO: Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers. WHO YOU'LL WORK WITH: As a TAM, you'll collaborate with a dedicated team, including account executives, professional services, sales engineers, and support engineers. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool. WHAT YOU'LL DO: THE SKILLSET YOU'LL BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $175,920-$285,120USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business. - Establish regular touchpoints to review customer usage, health, and expansion opportunities. - Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies. - Document customer use cases and success stories for case studies, testimonials, and EBRs. - Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution. - Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives. - Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts. - Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams. - Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training. - Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources. - Contribute to the growth and development of the TAM team by participating in the hiring process. - 5+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant. - 2+ years as a software engineer or developer. - Computer Science degree or experience building applications with SQL, Javascript, and APIs. - Familiarity with both front-end and back-end development concepts. - Ability to navigate and solve open-ended technical challenges in dynamic environments. - Proven capability to address technical concerns and provide solutions in real-time customer discussions. - Exceptional written and verbal communication skills.

Location: San Francisco, CA

Salary range: None - None

1 ... 20 21 22 23 ... 37