Community Growth Manager
ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU: We're looking for an experienced Community Growth Manager to join our Community Support Engineering team! You find managing projects end-to-end very exciting. You’re motivated to talk with our contributors and run customer discovery to pinpoint the most effective ways to drive developer engagement in our community channels. You love forming scalable systems. You have a track record of increasing data visibility to measure program success, which will be crucial as we grow our community’s activity, quality, and reach. WHAT YOU'LL DO: This role is focused on increasing the volume and engagement of volunteer contributors and 'power users' within our community forum and office hours. You will create and maintain programs to drive activity and improve the quality of interactions and content in the community. Additionally, you will manage how our employees across Retool teams engage with the community and leverage community data to achieve broader business goals. THE SKILLSET YOU'LL BRING: PREFERRED SKILLS: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Program Development & Management: - Design and implement programs to increase community engagement and contributions. - Develop and maintain initiatives to recognize and reward 'power users' and top contributors. - Organize and manage programming for regular community events, such as contributor trainings and enablement, quarterly State of the Community syncs, and wider office hours. - Community Engagement: - Foster a welcoming and inclusive environment within the community forum. - Monitor community activity, identify trends, and implement strategies to increase engagement. - Facilitate discussions, answer questions, and build robust self-serve knowledge resources for community members to leverage. - Employee Engagement: - Create and manage programs to encourage and track Retool employee participation in community forums. - Develop guidelines and best practices for employee interactions with the community. - Train and support employees in community engagement activities. - Data Integration & Analytics: - Drive initiatives to measure and improve contributor satisfaction and success through data-driven insights and analytics. - Leverage community data to provide insights and support business goals such as product development, customer success, and revenue outcomes. - Track and analyze key community metrics to measure the effectiveness of programs and initiatives. - Report on community health and engagement to internal stakeholders. - Project Management: - Coordinate with cross-functional teams to align community initiatives with business objectives. - Manage timelines, budgets, and resources for community projects and programs. - Continuously evaluate and improve community programs based on feedback and performance data. - Design and implement programs to increase community engagement and contributions. - Develop and maintain initiatives to recognize and reward 'power users' and top contributors. - Organize and manage programming for regular community events, such as contributor trainings and enablement, quarterly State of the Community syncs, and wider office hours. - Foster a welcoming and inclusive environment within the community forum. - Monitor community activity, identify trends, and implement strategies to increase engagement. - Facilitate discussions, answer questions, and build robust self-serve knowledge resources for community members to leverage. - Create and manage programs to encourage and track Retool employee participation in community forums. - Develop guidelines and best practices for employee interactions with the community. - Train and support employees in community engagement activities. - Drive initiatives to measure and improve contributor satisfaction and success through data-driven insights and analytics. - Leverage community data to provide insights and support business goals such as product development, customer success, and revenue outcomes. - Track and analyze key community metrics to measure the effectiveness of programs and initiatives. - Report on community health and engagement to internal stakeholders. - Coordinate with cross-functional teams to align community initiatives with business objectives. - Manage timelines, budgets, and resources for community projects and programs. - Continuously evaluate and improve community programs based on feedback and performance data. - Bachelor’s degree in Computer Science, Marketing, Communications, or a related field. - 3-5 years of experience in community management, developer relations, or program management, preferably within the tech industry. - Strong project management skills with a proven track record of managing multiple projects simultaneously. - Excellent communication and interpersonal skills. - Familiarity with community platforms (e.g., Discourse, Slack, Discord) and analytics tools. - Experience working with technical audiences, particularly software developers. - Ability to work both independently and collaboratively as part of a team in a fast-paced environment. - Experience in a technical role (e.g., software development, technical writing). - Knowledge of software development processes and tools. - Previous experience in a similar role (Developer Relations, Community Engagement, Scale Programs) at a tech company.
Location: San Francisco, CA
Salary range: None - None