Retool's Posts (184)

2024-07-09

Infrastructure Engineer, Observability

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! Retool is in an exciting hyper-growth phase and we need infrastructure engineers to tackle our rapid scaling challenges. These scaling challenges are unique both in scope and in technical complexity as we scale both the company and the product. In this role, you will be a founding member of our Observability team! You will build, integrate, and evangelize observability platforms and solutions for our products and internal systems. You will drive adoption of these solutions and ensure they drive value for the company. In delivery of these solutions, you will leverage automation and orchestration tooling, along with infrastructure-as-code patterns. Your core responsibility in this role is to build and deploy observability solutions that make our products highly available, scalable, reliable, observable and delight our customers. THE SKILLSET YOU'll BRING: BONUS POINTS: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Help build a great product that improves productivity of engineers across the globe by several orders of magnitude - Design and build observability solutions via collection frameworks, delivery, analysis, and visualization of metrics, logs, and traces - Work with engineers, designers, product managers and customer support to instrument and implement observability into our products and internal apps - Building orchestration and automation tooling around off-the-shelf solutions (e.g. Datadog), as well as building custom solutions that meet our unique needs - Be involved in the development of scalable, distributed software systems that support globally distributed customer base - Coach and mentor other SRE/SWE; Provide leadership in iteratively defining & refining development processes as the team grows - 7+ years of related professional experience, with 2+ years in a lead role for a mission critical platform with high-availability requirements - Experience with containerization (e.g. Docker, Kubernetes), infrastructure as code (e.g. Terraform) and observability (e.g. Datadog, Stackdriver, Wavefront, Grafana) stacks - A strong understanding of system availability, resiliency, and recoverability - Comfortable being a hands-on individual contributor, while at the same time hiring and scaling the team - Strong organizational skills with high attention-to-detail and able to work independently with minimal supervision - Ability to thrive in a high-energy, high-growth, fast-paced, entrepreneurial environment. Willing to learn new skills and implement new technologies - Familiarity with GitHub, CI/CD, DevOps - Familiarity with React, React Native frontend web and mobile application development - Experience with observability platforms and tools like Datadog, New Relic, Dynatrace etc..

Location: San Francisco, CA

Salary range: None - None

2024-07-09

Product Designer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE’RE LOOKING FOR YOU: Today, nearly every company in the world runs on custom internal software: Gartner estimates that up to 50% of all code is written for internal usage. This is the mission-critical software that runs business workflows: refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products. At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this internal software. Retool unifies the ease of visual programming with the power of code, while abstracting away the tedious and repetitive tasks of development. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. ABOUT THE TEAM: Retool designers make decisions that will affect millions of people, from the developers creating software to the employees who operate it every day. Instead of designing just one product, we’re effectively designing unique software products for thousands of companies across many different verticals. This also presents a unique design challenge. Because it’s possible to build nearly anything in Retool, we don’t have absolute control over how our users experience the product. We’re constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity. As a Product Designer, you’ll be joining an experienced, tight-knit, and collaborative group from diverse backgrounds who love combining research, data insights, and peer feedback into a user-centered design process. While we work very closely with our product teams, we’re intentional about preserving space for designers to learn and work alongside each other. WHAT YOU’LL DO: WHAT YOU'LL WORK ON: THE SKILLSET YOU'LL BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Own and drive the complete product design lifecycle of major features - Partner with product, engineering, success, sales, and marketing to understand business objectives and uncover customer insights - Perform user research to identify problems and validate solutions - Produce the artifacts needed—specs, sketches, wireframes, mockups, prototypes, or code—to take UI ideas from conception to production - Participate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the company - Contribute to Retool’s design system and component library - Help establish design team processes and uphold high standards for design and product quality - Adoption—Accelerate the adoption of Retool by shortening time-to-value, inspiring new customers, and encouraging network effects - App experience—Design the core desktop building experience for Retool, from drag-and-drop UI building to writing queries and debugging apps - Design systems—Design the system that defines Retool and our customers’ apps - Developer toolchain—Connect and improve on the traditional software development stack of environments, source control, documentation, testing, and release management - Hub—Help our largest customers scale with Retool as a unified, integrated platform, from permissions management to observability and product analytics - Grid—Empower customers to immediately visualize their own databases and create new databases within Retool to power their apps - Mobile—Extend desktop Retool to support mobile-first workforces that rely on native mobile capabilities - Workflows—Enable customers to build and execute human-in-the-loop business processes that bring together backend automation with Retool’s frontend UI - Have a strong portfolio demonstrating a generalist design skills and experience driving the product design lifecycle from end-to-end - Are excited about breaking down technically complex problems into abstractions, finding a balance between ease of use, learnability, and power - Love thinking systematically about hard problems with a lot of tradeoffs—then going deep on getting the details right through rapid, continual iteration - Are customer-obsessed and excited to spend time with users - Have experience designing developer-centric products, creative software, and/or enterprise internal tools - Are comfortable with basic HTML, CSS, and JavaScript. (Bonus points if you have some working knowledge of SQL, databases, or APIs!) - Are an excellent communicator (and consider writing to be a fundamental design skill) - Thrive in ambiguity, can independently prioritize work based on user needs and business goals, and take responsibility to drive product ideas forward - Are inspired to radically rethink how software is built

Location: San Francisco, CA

Salary range: None - None

2024-07-09

Interactive Producer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! DESIGN AT RETOOL The design team at Retool makes decisions that will affect millions of people, from the developers creating software to the employees who operate it every day. Instead of designing just one product, we’re effectively designing unique software products for thousands of companies across many different verticals. This also presents a unique design challenge. Because it’s possible to build nearly anything in Retool, we don’t have absolute control over how our users experience the product. We’re constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity. ABOUT THE ROLE Retool is looking for an Interactive Producer to define and scale how we deliver strategic, high-quality, and impactful work across our marketing site. You will build a program to support effective collaboration between design, product, engineering and marketing to ensure successful outcomes that support business goals, and use key metrics to inform how we make decisions across every commitment. This position sits within our Brand Design team, playing an important role in how we increase success across user experience, optimization and experimentation initiatives for Retool.com. We see our website as a product of its own and it requires constant consideration in evolving to best serve our customers both internally and externally. IN THIS ROLE, YOU WILL: THE SKILLSET YOU'LL BRING: For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Partner with cross-functional stakeholders to define project requirements and scope against varying objectives, negotiating while driving for net positive and successful outcomes for the business. - Evangelize the design and engineering process across all Retool.com initiatives - Build and maintain a solid understanding of engineering resources, technical constraints, and requirements for optimization against marketing and design needs - Partner on the creative production process to best enable the design and engineering teams to deliver high-quality work that successfully connects to business impact without compromising on maintaining standardization - Develop systems for project documentation and status tracking in order to facilitate communication practices with stakeholders that ensure quality, impact, and efficiency while establishing clear decision-making expectations - Establish planning and resource processes in collaboration with design, product, engineering and marketing leadership on quarterly and annual project roadmaps - Act as a champion for the brand, and how design is applied globally - Minimum of 7 years of experience as producer or program manager working in-house or in an agency setting focused on large scale web programs - General understanding of the formal elements of design and common web practices - Demonstrated ability to facilitate web development processes both for creative and technical disciplines, guiding the execution from conception to launch - Experience working on web experimentation geared towards funnel optimization and activation with a strong understanding of maintaining a quality user experience - Excellent written and verbal communication skills; showcasing an ability to clearly communicate with team members, cross-functional partners, vendors, and leadership - Strong problem solving, project management, and organizational skills - You are detail-oriented, organized, and are driven to create and maintain systems that enable others to do their best work - A track record of successfully collaborating with design, marketing, product, and engineering partners to translate creative needs, marketing insights, and project constraints into informed decisions that support the needs of the business - An aptitude for thriving in a fast-paced, high-growth startup environment, balancing simultaneous workstreams while independently prioritizing work based on project objectives and business goals - Thoughtful, empathetic, and creative —you're a self-starter with a proactive work ethic and the ability to operate independently within a small team

Location: San Francisco, CA

Salary range: None - None

2024-07-09

Product Manager

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! ABOUT THE TEAM: Tens of thousands of customers rely on us to run their businesses. The Retool Product team helps build the products that make our customers successful with Retool and set us up to achieve our long-term mission. As a PM you’ll help to set product vision and roadmap, collaborate with design and engineering teams to build the right product, and work with go-to-market teams to get our products into the hands of our customers. You’ll work with your engineering and design counterparts to effectively communicate the direction and status of your product area to the rest of the organization. At Retool, product managers are highly flexible, technically-minded, and will adjust to whatever is needed to deliver great products to our customers. As a PM on the core products team, you’ll drive a best-in-class developer experience inside of Retool. You’ll be responsible for collaborating across different core products teams to build a vision for developer productivity inside of Retool.The ethos of Retool is fast, assisted development. Building in Retool should feel like you’re working with a tool that knows or can anticipate your intent—a powerful companion to help you get to the outcome you need, quickly.For example, today we're working on: You’ll be working with almost all Retools but will be most often partnering with engineers, designers, data scientists, and go-to-market teams to deliver products to our customers. THE SKILLSET YOU'll BRING: For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Delivering a powerful coding experience supplemented by AI where Retool helps users write any code in the platform faster by using our knowledge of data shape and user context - Combining Retool’s products into a single IDE to make it easier for builders to build complex apps with ease - Best in class experiences across Retool's myriad supported resources. Whether your company is all-in on GraphQL or your data is spread across REST and SQL, interacting with your data in Retool should be a fast adn reliable - Radically increasing the amount of developers that love and proactively reach for Retool by seamlessly connecting together what they know - their data - with what they don't know - the entire Retool product suite - Set the direction of Retool’s product - Work with engineering and product to set the roadmap for your product area - Understand our customers by talking with customers, a lot, interacting with go-to-market teams, and digging into product data - Help the rest of the organization understand our customers as well - Develop effective product briefs that help us build the right products - Collaborate with go-to-market to launch new features and products to our customers - Identify new opportunities and product areas for Retool to pursue - Measure, analyze and report to the organization on the success of our products - Help build the foundations for a high-performing Product team at Retool - 4+ years of product management experience at a fast-growing technology company - Proven track record of having successfully shipped large scope products with impact - Ability to work collaboratively with engineering, design and go-to-market teams - Strong customer-first mindset, with a talent for translating customer problems into the right product solutions - Strong written and verbal communication skills - Strong ownership mindset to do whatever is needed to deliver the best product to our customers - Deep curiosity and knowledge of your customers and products - Ability to take on open-ended problems in unstructured environments - Significant experience with SQL, Javascript, and APIs. You don’t need to be an engineer, but you need to speak the language of caching layers, databases, and pull requests - Prefer technical and customer-facing backgrounds - Prefer experience in building products for developers and in priority domains such as development and source control frameworks, access controls, and launching new products

Location: San Francisco, CA

Salary range: None - None

2024-07-09

Support Engineer

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! As Retool continues to evolve and our customer base expands, we have more questions, feedback, and tickets coming in than ever before from developers using Retool across the globe. As we continue to grow, we’re adding customer-centric Support Engineers to help our US customers build the systems and tools they need to run their businesses. You will work closely with a team of skilled Support Engineers to diagnose, troubleshoot, and solve customer problems. You’ll be collaborating with EPD (Engineering, Product, & Design) and our Go-To-Market teams along the way, in order to provide a world-class customer experience to some of the biggest brands in the world. For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. - Work with our Enterprise users daily via email, Slack, and Zoom - Troubleshoot new bugs and formalize bug reports - Collaborate closely with engineering teams to address complex problems. - Represent customers internally and advocate for key issues - Explore our codebase, logs, and test instances to debug difficult problems - Teach Retool users best practices around performance and development workflows - Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes. - 2-4 years of experience working in technical and customer-facing roles - A broad technical background and enjoy learning new technologies - Intermediate understanding of JavaScript and web development - Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn - Experience supporting a SQL or NoSQL database management system - Ability to communicate effectively through writing and virtually - Ability to think on your feet and come up with creative solutions to non-obvious problems - Ability to empathize with customer challenges and enjoy problem-solving - Bonus points if you know React and can fix minor bugs in our codebase

Location: San Francisco, CA

Salary range: None - None

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