harvey's Posts (175)

Enterprise Account Executive

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewAs an Enterprise Account Executive at Harvey, you will drive the growth and success of our AI solutions within the legal and professional services markets. You will be responsible for establishing and growing relationships with law firms and other large enterprise clients, understanding their unique challenges, and presenting AI solutions that streamline their processes and boost productivity. Your ability to articulate the value of Harvey's products, coupled with your passion for groundbreaking AI technologies, will help us shape the future of knowledge work.What You'll DoDevelop and manage a named account list and be responsible for the full sales cycle from prospecting to contracting to onboarding, launching, and growing new users.Achieve and exceed revenue targets and other key sales metrics.Effectively work cross-functionally across the organization to shape Harvey’s solutions to meet customer needs. Collaborate closely with the engineering and product teams to stay updated on the latest AI advancements and tailor solutions to meet client goals.Build strong, long-term relationships with key decision-makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs.Conduct product demonstrations and presentations, showcasing the power of Harvey's AI systems to prospects and clients.Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.What You HaveProven track record of selling complex software solutions to enterprise clients, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology.Ability to lead a complex, multi-threaded sale with stakeholders ranging from executives across various functions to day-to-day product users – especially the ability to convey technical concepts to non-technical audiences.Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work and interest in the legal profession and helping lawyers do their jobs better and more efficiently.Excited about prospecting, and capable of independently leading a sales cycle from start to finish.Team player who can collaborate effectively across internal functions (product, legal, etc.) to achieve common goals.Energized by contributing to the development of our sales processes and team-driven sales culture, refining the value proposition of our solutions and creating sales resources to drive our success.Please find our CA applicant privacy noticehere.Compensation$330,000 USDHarvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!Compensation Range: $250K - $350K

Location: San Francisco

Salary range: None - None

User Operations Specialist, EMEA

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role  OverviewAs a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the Head of User Operations. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience.What You'll DoServe as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.Maintain a deep understanding of our products and services to provide knowledgeable support.Document customer interactions and feedback to aid in continuous improvement of our services.Work closely with other departments to resolve customer issues and contribute to the overall customer experience.Stay informed of new product features and updates to provide accurate and current support.Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.What You Have2+ years proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing “white glove” or “premium support” to large enterprise customers.Exceptional empathy and a genuine desire to help and connect with customers.Strong problem-solving skills, with the ability to think creatively and resolve complex issues.Excellent organizational skills, capable of managing multiple tasks and priorities effectively.Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.Understanding of API's, and ability to explain complex API concepts to both technical and non-technical customers.Familiarity with customer support tools and CRM systems; experience with Intercom is a plus.Ability to work collaboratively in a team environment and build positive working relationships across departments.A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices.Please find our UK applicant privacy noticehere.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!

Location: On-site

Salary range: None - None

Software Engineer, Frontend

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewAs a Software Engineer on the Frontend Engineering team at Harvey, you will own and lead engineering projects that define the user experience of our various product lines. The team is composed of highly competent and considerate humans. Everything we touch is polished to high standards extending to all aspects of our work –  from design to architecture to code to slack communication. If any of this resonates with you, this role might be right for you.This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees.What You'll DoRetrieval over peta-byte scale documentsOrganizational-level interfaces to collaborate with AIManaging dedicated GPU capacity across 5+ regions1000-step planning agents that help take companies publicGovernment-level security for the world's most sensitive mattersEvaluating LLMs across a 10k+ leaf taxonomy of tasksInternet-scale data collection from over 50+ jurisdictionsWhat You HaveExperience with React, Typescript, and CSS (we use TailwindCSS)Track record of building fast-growing SaaS products by leveraging PWA technologiesTrack record of shipping highly intuitive products, strong attention to detailGrit - experience working at early-stage startups is a plusStrong programming skills - general Computer Science knowledge not requiredAppreciation for good API designsPlease find our CA applicant privacy noticehere.Compensation Range$175,000 - $250,000 USDHarvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!Compensation Range: $175K - $250K

Location: San Francisco

Salary range: None - None

User Operations Specialist

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewAs a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the Head of User Operations. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience.What You’ll DoServe as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.Maintain a deep understanding of our products and services to provide knowledgeable support.Document customer interactions and feedback to aid in continuous improvement of our services.Work closely with other departments to resolve customer issues and contribute to the overall customer experience.Stay informed of new product features and updates to provide accurate and current support.Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.What You Have2+ years proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing “white glove” or “premium support” to large enterprise customers.Exceptional empathy and a genuine desire to help and connect with customers.Strong problem-solving skills, with the ability to think creatively and resolve complex issues.Excellent organizational skills, capable of managing multiple tasks and priorities effectively.Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.Understanding of API's, and ability to explain complex API concepts to both technical and non-technical customers.Familiarity with customer support tools and CRM systems; experience with Intercom is a plus.Ability to work collaboratively in a team environment and build positive working relationships across departments.A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices.CompensationThe expected range of compensation for this role is between $90,000 and $130,000.Please find our CA applicant privacy noticehere.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!Compensation Range: $90K - $130K

Location: San Francisco

Salary range: None - None

User Operations Manager, EMEA

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewHarvey is looking for a User Operations Manager to lead a small but high-impact team focused on delivering exceptional customer support. Reporting directly to the Head of User Operations, you will play a crucial role in ensuring a seamless, high-quality experience for our customers.As the User Operations Manager, you will oversee day-to-day support operations while collaborating closely with global User Operations and cross-functional teams to drive continuous improvement. You will play a critical role in team leadership, operational excellence, and scaling Harvey’s support infrastructure to meet the needs of our growing customer base.This is an exciting opportunity for a customer-centric leader who thrives in a fast-paced environment and is passionate about building high-performing support teams.What You’ll DoLead and manage a small team of User Operations Specialists, fostering a culture of customer-first problem-solving and operational excellence.Ensure best-in-class customer support, particularly for enterprise customers, by refining processes and optimizing support workflows.Drive efficiency and scalability in customer support by developing self-service resources, knowledge bases, and automation strategies.Monitor team performance and KPIs, ensuring alignment with company-wide goals for customer satisfaction and operational effectiveness.Collaborate with Product, Engineering, and Go-to-Market teams to ensure smooth escalation processes and feedback loops for product improvements.Oversee support tooling and infrastructure, particularly leveraging Intercom, to enhance customer interactions and streamline operations.Analyze customer support data to identify trends, improve processes, and enhance overall user experience.Hire, train, and develop team members, ensuring a high level of expertise and continuous learning within the team.What You Have4+ years of experience in a customer support or user operations role, with at least 2 years in a leadership capacity.Proven experience managing and scaling support teams in a fast-paced environment.Strong ability to balance strategic thinking with hands-on execution in daily support operations.Experience supporting enterprise and mid-market customers, with a focus on white-glove service and operational efficiency.Deep familiarity with Freshdesk or similar customer support platforms.Excellent problem-solving skills and a data-driven approach to decision-making.Strong communication and collaboration skills, with experience working cross-functionally across Product, Engineering, and Customer Success teams.A passion for customer experience and a drive to continuously improve support processes and outcomes.Please find our UK applicant privacy noticehere.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!

Location: London

Salary range: None - None

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