intenseye's Posts (73)

2024-10-22 intenseye

Senior Field Marketing Manager (NYC)

Our mission:Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable. Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.Join Intenseye on the Journey to Zero!We are seeking a collaborative Senior Field Marketing Manager to join our global marketing team. Reporting directly to Intenseye’s Head of Marketing in our New York City office, this role will be integral to boosting brand awareness, driving demand, and accelerating progress towards growth targets for Intenseye in North America and beyond. Responsibilities:Developing and executing a robust field marketing strategy with a strong emphasis on trade shows, roadshows, internal customer events, summits, speaking engagements, roundtables, webinars, podcasts, and other types of physical and virtual events;Becoming a trusted, charismatic, and well-known “face” of Intenseye via a frequent and engaging presence at physical events, as a webinar & podcast host, and as a key liaison for vendors, partners, industry influencers, prospective customers, and more;Working with marketing stakeholders to incorporate tailored events into broader, integrative campaigns supporting product launches, brand awareness, demand & lead generation, customer advocacy, thought leadership, and other key initiatives;Collaborating closely with sales, SDR, customer success, and partnerships teams to foster information exchange, drive continuous improvement, and maintain ongoing alignment between field marketing efforts, market conditions, and broader GTM goals;Owning and ensuring the accuracy of all field marketing performance and budgetary metrics, as well as using those metrics to inform strategic decisions, optimize campaigns, identify and address areas for improvement, and unlock new opportunities. Qualifications:5+ years in a B2B Field Marketing role, in enterprise SaaS or a similar space1+ years in a fast-paced startup environment – and, more importantly, the drive, grit, and motivation to be an essential team player within this sort of environmentDemonstrated ability to ideate, develop, and execute a field marketing strategyDemonstrated ability to collaborate across teams, functions, regions, and time zonesStrong communication & presentation skills – including public speaking, physical & virtual event hosting, content writing, and frequent inter-/intra-team engagementStrong quantitative skills – including budget management, ROI calculations, and the ability to reliably track and report on field marketing KPIsCompetence with Salesforce, marketing automation platforms (preferably Hubspot), webinar platforms, and how these and other martech tools support the GTM motionWillingness and ability to travel 10-20% of the timeWillingness and ability to embrace Intenseye’s hybrid work model by joining our team in-person at our New York City office 3 days per week (1250, Broadway) What we offer:Comprehensive Family Medical Insurance, Dental & VisionHealthcare FSA/Dependant Care, Health Savings Account, Commuter Benefits, Short/Long Term DisabilityEmployee Stock Option PackageGenerous Parental LeaveHybrid Working (x3 days in NY office) + remote working set-upAnnual Company EventsLearning & Development Stipendx30 days vacation + public holidaysSaving lives and changing the industry with AI-powered health and safety! Hiring Process:Zoom meeting with our VP, People - intenseye Introduction (45 mins)Zoom meeting with our Head of Marketing (45 mins)Zoom meeting with our Director of Growth Marketing (30 mins)Zoom meeting with our Senior Content Marketing Manager (30 mins)Onsite meeting at NYC office with our GTM Leadership Team (120 mins)Zoom or onsite meeting with our Head of Marketing (45 mins)Reference + Background Checks

Location: New York

Salary range: None - None

2024-10-22 intenseye

Senior Customer Success Manager (NYC)

Our mission:Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable. Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.Join Intenseye on the Journey to Zero!We are seeking a highly experienced Customer Success Manager for our growing US team. The Customer Success team aims to drive an exceptional experience and sustained value for Intenseye customers through building trust and consulting on the Intenseye platform. The outcome is realized by increased value, satisfaction, and renewal and expansion of the customers. Few roles provide such a direct impact on the growth of the company. We are seeking a Senior Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer happiness.Intenseye is a disruptive company in a new category solving major health and safety issues for our customers. We have a proven product and market fit and are already closing and onboarding enterprise customers. Now is an incredibly exciting time to join our growing Customer Success team! The role:Be the trusted advisor and advocate for new US and Global enterprise customersBuild strong customer relationships and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform.Engage customers actively with regular strategy calls to help them achieve their health and safety KPIs while identifying new usage opportunities.Collaborate with other departments to ensure adoption and successful renewalDetermine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.Monitor customer health and build associated risk mitigation plansBuild and maintain onboarding plans to maximise platform usage.Resolve customer inquiries by aligning customers with the right resourcesIdentify opportunities for upselling, optimize current investment and expansion Sound like you?Are passionate about customer success and customer experience?Current experience of working as a Customer Success Manager ideally within a start-up / scale-up Saas platform companyAt least 5-7 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementationsExperience owning a renewal forecastExcellent customer discovery skillsExperience managing SaaS relationships with C-Suite stakeholdersExperience working with product management teams strongly preferredStrong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholdersProject and change management skills highly desirableOrganized with exceptional follow throughKnowledge of working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer VisionCan build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customerDemonstrate the ability to work well in a geographically-distributed team.Bi-lingual in English & Spanish would be highly beneficial Quick Facts:Founded in late 2018 (first paying enterprise customer in Feb 2020)Series B announced in March 2024 $ 64m (Lightspeed)Team of x110 across our three offices in NYC (5th Avenue), Istanbul & BerlinFirst company to target Health and Safety use cases with AI, ML & Computer Vision (disruptive technology + untapped green-field opportunity)Global enterprise account wins via LinkedIn content/in-bound alonePrivacy by design - We annomise all employees data (GDPR compliant + SOC2)Saving lives whilst significantly reducing revenue loss for our customers! What we offer:Hybrid Work - Remote + NYC office (530, Fifth Avenue)ESOP Stock Options packageComprehensive Family Medical Insurance, Dental & Vision401(k) via Guideline Life InsuranceGenerous Parental Leave: Annual Learning & Development Stipendx30 days vacation + public holidays Hiring Process:Zoom meeting with our VP, People - intenseye Introduction (45 mins)Zoom meeting with our Head of Customer Success Onsite meeting at NYC office with our Leadership Team (120 mins)Zoom interview/Onsite with our CEO (60 mins)Reference + Background ChecksSaving lives and changing the industry with AI-powered health and safety! Equal Employment Opportunity statement (EEO)Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.

Location: New York

Salary range: None - None

2024-10-22 intenseye

Customer Support Specialist

Our mission:Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable. Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.Join Intenseye on the Journey to Zero!We are seeking a passionate and experienced Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional support to our users, ensuring their needs are met efficiently and effectively. What you'll do?Customer Assistance: Provide timely and effective support to customers via email, chat, addressing inquiries and resolving basic technical issues related to our platform.Troubleshooting: Diagnose and troubleshoot common issues, escalating more complex problems to L2/L3 support or the appropriate department.Customer Education: Assist customers in understanding the features and functionalities of our products, guiding them through common tasks and processes.Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.Feedback Collection: Gather customer feedback and communicate it to the relevant teams to help improve our products and services.Team Collaboration: Work closely with other support team members, as well as with the customer success, product, and engineering teams, to ensure a seamless customer experience.Continuous Improvement: Stay updated with the latest product updates, industry trends, and best practices in customer support. What we're looking for?Proficiency in both written and spoken English.1+ year experienceTechnical Skills: Basic understanding of SaaS platforms, CRM systems, and support ticketing tools. Proficiency in using common office software.Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.Problem-solving: Strong analytical and problem-solving abilities, with a keen attention to detail.Customer Focus: Demonstrated ability to provide exceptional customer service and maintain a positive customer experience.Adaptability: Ability to thrive in a fast-paced, ever-changing environment and handle multiple tasks simultaneously. What we offer?Great Salary, Health Benefits, and Equity in a fast-growing businessRemote work - 2 Offices in Istanbul (optional)Employee Stock Option Package 6x weeks Paternal LeaveAnnual Learning & Development Stipendx30 days vacation + public holidaysExperience working with a fast development and research team of engineers using the latest and greatest technologiesComprehensive Family Medical Insurance, Dental & VisionFlexibility on work location and hoursPlay a key role in the growth of the companySaving lives and changing the industry with AI-powered health and safety! Hiring process:Zoom meeting with the Head of Talent - Intenseye Introduction (45 mins)Zoom meeting with the Director of the Customer Support team -  Overview  (30 mins)Zoom meeting with our Technical Solutions team (60 mins)Zoom meeting with our CEO (30 mins)Reference + Background Checks Equal Employment Opportunity statement (EEO)Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.

Location: Istanbul

Salary range: None - None

2024-10-22 intenseye

Application Support Specialist

Our mission:Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable. Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.Join Intenseye on the Journey to Zero!Intenseye is a disruptive company in a new category solving major Health & Safety issues for our customers. We have a proven product and market fit and are already closing and onboarding enterprise customers. We are looking to grow our customer & technical support teams in Istanbul. Our Application Support Specialists will work with our largest global enterprise customers to provide world-class customer service, providing troubleshooting, design, and integration assistance to our growing base of enterprise customers.Now is an incredibly exciting time to join our growing Support team! What you'll do?Be the subject matter authority on the Intenseye platform and demonstrate the value added benefits to customers throughout the support process.Effectively troubleshoot issues on the application, services and network level.Work directly with your Support Manager to develop territory strategy.Be a product specialist in training/educating partners, customers, and internal employees.Effectively manage the technical discussions with customers’ IT/Network teams and collaborate on deployments to integrate the cameras for both cloud and on-premise deployments.Provide hands-on support for all Intenseye integrations.Work with engineering team, dev-ops and product teams for new feature development, troubleshooting and bug fixing. What we're looking for?2-4 years experience in an Application or Technical Support position (within an Enterprise SaaS software platform/vendor would be great)Deep knowledge of Linux, networking, and micro-service architecture.Navigate through application log files on Kubernetes.Read automatically collected metrics and dashboards on Grafana.Work with technical solutions and engineering teams for deeper investigation and fix of the detected issues.Remotely connect to customers’ local servers and work with local IT teams to troubleshoot and fix integration issues What we offer?Great Salary, Health Benefits, and Equity in a fast-growing businessRemote work - 2 Offices in Istanbul (optional)Employee Stock Option Package6x weeks Paternal LeaveAnnual Learning & Development Stipendx30 days vacation + public holidaysExperience working with a fast development and research team of engineers using the latest and greatest technologiesComprehensive Family Medical Insurance, Dental & VisionFlexibility on work location and hoursPlay a key role in the growth of the companySaving lives and changing the industry with AI-powered health and safety! Hiring Process:Zoom meeting with our People team - (45 mins)Take home task (7 days to complete)Zoom meeting with our Support Manager & Head of Customer Success - (60 mins)Reference + Background Checks Equal Employment Opportunity statement (EEO)Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.

Location: Istanbul

Salary range: None - None

2024-06-21 intenseye

Data Operations Specialist

Our mission:Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable. Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.Join Intenseye on the Journey to Zero!We are seeking to expand our Data Operations team in Istanbul that focuses on creating the annotation data for our AI model to learn new health and safety measures for our AI-powered HSE platform.Intenseye is a disruptive company in a new category solving major legacy issues for our customers.  Now is an incredibly exciting time to join our world class Data Operations team! RoleCreating and suggesting new annotation data of essential objects for occupational health and safety measures by labelling images collected from live cameras.Having comprehensive environmental health and safety knowledge for identifying new object categories and suggesting additional use cases to improve HSE at various workplaces.Keeping track of annotation counts for reaching KPIsReporting possible malfunctions of cameras or corruptions on visuals Evaluating alerts from all facilities and use cases on a weekly basis to calculate the accuracy of the modelsReporting performances of the AI models on different use casesAdjusting camera parameter settings to increase accuracy Sound like you?0-1 years of experience in the Health and Safety fieldProven track record in and an understanding of health and safety best practicesAmbitious individual who embraces new technology, has a growth mindset, and wants to work in a fast-moving SaaS startup environment. What we offerGreat salary, Health Benefits and Equity in a fast-growing businessExperience working with a fast development and research team of engineers using the latest and greatest technologiesFlexibility on work location and hoursPlay a key role in growth of the companySaving lives and changing the industry with AI-powered health and safety Equal Employment Opportunity statement (EEO)Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.

Location: Istanbul

Salary range: None - None

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