harvey's Posts (175)

2025-07-17

Enterprise Customer Success Manager

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewAs an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.What You'll DoStrategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.What You HaveExperienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlesslyTeam players described as committed, collaborative and proactive with a team-first mentality.What We OfferA chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.A collaborative work environment that promotes growth, learning, and development.Please find our CA applicant privacy noticehere.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailinginterview-help@harvey.ai.Compensation Range: $160K - $185K

Location: Hybrid

Salary range: None - None

2025-07-17

Mid Market Customer Success Manager

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewAs a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale.What You'll DoStrategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.What You HaveExperienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.Experience with Salesforce and Catalyst, are preferred, but not required.What We OfferA chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.A collaborative work environment that promotes growth, learning, and development.Please find our CA applicant privacy noticehere.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailinginterview-help@harvey.ai.Compensation Range: $125K - $145K

Location: Hybrid

Salary range: None - None

2025-07-17

Enterprise Customer Success Manager, Sydney

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewAs an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships.ResponsibilitiesOnboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.Product Feedback:Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platformQualificationsIdeal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications:3-4+ years in customer-owning roles at tech or SaaS platformsAdapting seamlessly in the face of high-speed change and growthStrategic planning, revenue-based prioritizationManaging customer-facing projects and timelinesRunning in-person meetings w/ executivesMapping an organization and influencing stakeholdersDriving key customer metrics and outcomesOwning a revenue, expansion, and renewal targetDemonstrating a strong point of view and proactive self-managementWorking cross-functionally with Product and Sales teamsAdditional Information for PostingsLocation: Sydney, NSW (Hybrid with flexibility)Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this roleWhat We OfferBe part of building something special as a founding member of our Sydney teamStructured hybrid working arrangement: 3 days in our Sydney office, 2 days working from homeOpportunities to work on cross-functional go-to-market initiatives, with a focus on scaling sales strategy and driving revenue growthPlease find our applicant privacy noticehere.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailinginterview-help@harvey.ai.

Location: Sydney

Salary range: None - None

2025-06-17

Enterprise Sales Manager, EMEA

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewReporting directly to our Head of EMEA Sales, Harvey’s Enterprise Sales Manager will lead and coach high-performing Account Executives in driving the growth and success of our AI solutions within the legal and professional services markets. You’ll be responsible for the team’s delivery on ambitious sales targets, as well as roll up your sleeves to work directly with prospective Harvey customers as an early leader of our Enterprise Sales team. We are looking for a self-starter who can navigate ambiguity, operate in a fast-paced environment, and solve complex problems with limited oversight. Ideal candidates will have experience scaling Enterprise sales teams, outstanding communication skills, and an affinity for understanding customer needs.What You'll DoRecruit, mentor and lead a team of consultative, solution-based, Enterprise sales professionals.Own long-term strategy and day-to-day operations of the team.Be accountable for increasing revenue, forecasting accurately, and scaling the team.Work cross-functionally across the organization to build effective sales processes and solutions that meet the needs of Harvey’s clients.Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.Cultivate a culture of development to promote career growth of direct reports.What You Have10+ years of tech sales experience and 5+ years of people management experience.Experience training and coaching a high-performance enterprise sales team.Experience operating in an early stage, high-growth environment.Strong communication skills with the ability to clearly articulate technical concepts to a variety of audiences.Proven track record of selling complex software solutions to enterprise clients, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology.Ability to lead a complex, multi-threaded sale with stakeholders ranging from executives across various functions to day-to-day product users – especially the ability to convey technical concepts to non-technical audiences.Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work and interest in the legal profession and helping lawyers do their jobs better and more efficiently.Energized by contributing to the development of our sales processes and team-driven sales culture, refining the value proposition of our solutions and creating sales resources to drive our success.Please find our UK applicant privacy noticehere.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!

Location: London

Salary range: None - None

2025-06-17

Enterprise Sales Manager

Why HarveyHarvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$500 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: 4x ARR in 2024.Competitive compensation.Role OverviewReporting directly to our VP of Sales, Harvey’s Enterprise Sales Manager will lead and coach high-performing Account Executives in driving the growth and success of our AI solutions within the legal and professional services markets. You’ll be responsible for the team’s delivery on ambitious sales targets, as well as roll up your sleeves to work directly with prospective Harvey customers as an early leader of our Enterprise Sales team. We are looking for a self-starter who can navigate ambiguity, operate in a fast-paced environment, and solve complex problems with limited oversight. Ideal candidates will have experience scaling Enterprise sales teams, outstanding communication skills, and an affinity for understanding customer needs.What You'll DoRecruit, mentor and lead a team of consultative, solution-based, Enterprise sales professionals.Own long-term strategy and day-to-day operations of the team.Be accountable for increasing revenue, forecasting accurately, and scaling the team.Work cross-functionally across the organization to build effective sales processes and solutions that meet the needs of Harvey’s clients.Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.Cultivate a culture of development to promote career growth of direct reports.What You Have10+ years of tech sales experience and 5+ years of people management experience.Experience training and coaching a high-performance enterprise sales team.Experience operating in an early stage, high-growth environment.Strong communication skills with the ability to clearly articulate technical concepts to a variety of audiences.Proven track record of selling complex software solutions to enterprise clients, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology.Ability to lead a complex, multi-threaded sale with stakeholders ranging from executives across various functions to day-to-day product users – especially the ability to convey technical concepts to non-technical audiences.Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work and interest in the legal profession and helping lawyers do their jobs better and more efficiently.Energized by contributing to the development of our sales processes and team-driven sales culture, refining the value proposition of our solutions and creating sales resources to drive our success.Please find our CA applicant privacy noticehere.Compensation Range$300,000 - $400,000 USDHarvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!Compensation Range: $300K - $400K

Location: San Francisco

Salary range: None - None

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