harvey's Posts (175)

2024-10-23

Software Engineer, Infrastructure (Mid, Senior, Staff)

Why HarveyHarvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$200 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and the OpenAI Startup Fund.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: $0-30M ARR in the last 18 months.Compensation: Top of market cash and equity compensation.Role OverviewAs a Software Engineer on the Infrastructure team at Harvey, you will build and maintain the infrastructure for serving our legal AI platform at scale. We are looking for software engineers with past infrastructure experience building large-scale distributed systems who are excited to build the foundational infrastructure for a fast growing startup.This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees.What You'll DoBuild and deploy a globally-redundant distributed system with 1000+ servers (using Kubernetes and 20+ other tools/services), emphasizing reliability.Scale our infrastructure to handle billions of requests and petabytes of data per month, spread across thousands of data stores (SQL DBs, vector DBs, cloud storages, caches).Ensure our infrastructure adheres to NSA-level security constraints.Debug production issues across services and multiple levels of the stack.Enable the engineering organization to move faster by setting up standards, tooling, and processes.What You Have3+ years of experience building and scaling distributed systems.A deep understanding of how infrastructure-layer (Kubernetes, Database, OS, Cloud Storage etc) software systems work.Strong attention to detail and spidey sense for where and when things could go wrong.Track record of shipping high quality products.Strong programming skills and general Computer Science knowledge.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.Compensation Range: $175K - $250K

Location: San Francisco

Salary range: None - None

2024-10-23

Software Engineer, Frontend (Mid, Senior, Staff)

Why HarveyHarvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$200 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and the OpenAI Startup Fund.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: $0-30M ARR in the last 18 months.Compensation: Top of market cash and equity compensation.Role OverviewAs a Software Engineer on the Frontend Engineering team at Harvey, you will own and lead engineering projects that define the user experience of our various product lines. The team is composed of highly competent and considerate humans. Everything we touch is polished to high standards extending to all aspects of our work –  from design to architecture to code to slack communication. If any of this resonates with you, this role might be right for you.This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees.What You'll DoCollaborate with product managers, designers, research scientists, engineers, and legal experts.Be the eyes and ears of UI excellence, elevate design standards across Harvey.Build state-of-the-art progressive web apps that can scale with our user base.Collaborate with and assist full-stack product engineers with polish.Build and maintain our design system.Ensure all code being pushed to the frontend (across the team) is excellent.What You HaveExperience with React, Typescript, and CSS (we use TailwindCSS).Track record of building fast-growing SaaS products by leveraging PWA technologies.Track record of shipping highly intuitive products, strong attention to detail.Grit - experience working at early-stage startups is a plus.Strong programming skills - general Computer Science knowledge not required.Appreciation for good API designs.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.Compensation Range: $175K - $250K

Location: San Francisco

Salary range: None - None

2024-10-23

Software Engineer, Backend (Mid, Senior, Staff)

Why HarveyHarvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$200 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and the OpenAI Startup Fund.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: $0-30M ARR in the last 18 months.Compensation: Top of market cash and equity compensation.Role OverviewAs a Backend Software Engineer on the Product Engineering team at Harvey, you will own and lead engineering projects across our various product lines. You will work closely with our AI, Legal, and GTM teams to build secure systems that deliver value to our customers. We are looking for individuals who have worked across the stack on incredible products across consumer, enterprise, and various industries and who are excited about building the future of application layer and genAI products.This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees.What You'll DoIntegrate traditional SaaS with AI Applications:develop end-to-end features touching all parts of the stack to enable AI workflow and tasks.Zero-to-one product development:rapidly prototype, evaluate, and integrate new product features and custom projects for our customers.Ship secure and compliant code:implement security concepts to develop software dealing with sensitive data, work with the security teams choosing what to build vs buy.Develop new AI native workflows:implement streaming, long-running tasks, procedural UX, etc. for new AI tasks, finding the balance between state-of-the-art and pragmatism.Growth and delivering customer value: Demonstrate an understanding of user behavior, funnels, marketing channels, and mobile to fuel creative design.What You Have3+ years (post-BS/MS) of backend-focused software engineering experience on product-centric teams.Track record of building fast-growing SaaS products by leveraging PWA technologies.Track record of shipping highly intuitive products, strong attention to detail.Experience building backend platforms that can support multiple product lines.Strong programming skills and general Computer Science knowledge.Grit - experience working at early-stage startups is a plus.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.Compensation Range: $175K - $250K

Location: San Francisco

Salary range: None - None

2024-10-23

Enterprise Customer Success Manager

Why HarveyHarvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$200 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and the OpenAI Startup Fund.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: $0-30M ARR in the last 18 months.Compensation: Top of market cash and equity compensation.Role  OverviewAs an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.What You'll DoStrategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and delivering a superior customer experience.Success Metrics Management: Utilize adoption rates, NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI.Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.What You HaveExperienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlesslyTeam players described as  empathetic, committed, structured, motivated, and collaborative with a team-first mentality.What We OfferA chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.A collaborative work environment that promotes growth, learning, and development.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.Compensation Range: $180K - $230K

Location: New York, London, San Francisco

Salary range: None - None

2024-10-23

Customer Success Leader

Why HarveyHarvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, includingPaul Weiss, A&O Shearman,Ashurst, O'Melveny & Myers,PwC, KKR, and many others.Strategic investors: Raised over$200 millionfrom strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and the OpenAI Startup Fund.World-class team: Harvey is hiring the besttalentfrom DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.Performance: $0-30M ARR in the last 18 months.Compensation: Top of market cash and equity compensation.Role  OverviewAs a Customer Success Leader, you are tasked with more than just facilitating the adoption of our technology. As a member of the broader Customer Success Leadership team, you will craft and execute a strategic vision for ensuring customers reach their desired outcomes, emphasizing scalability, process rigor, and the development of playbooks to mitigate churn and fuel expansion.Through empathetic leadership and a focus on value, you will spearhead efforts to enhance renewal and expansion rates, manage and develop talent, and drive forward customer relationships with proactive engagement.You will also play an integral part in helping to drive strategy and execution in how we deliver an end-to-end excellent customer experience.What You'll DoLead by Example: Lead a dynamic customer success team towards exceptional performance, promoting a culture of accountability, execution, growth, and relentless improvement.Scalability and Process: Develop and implement strategic improvements to drive scalable strategies and playbooks, ensuring a systematic approach to all stages of the customer journey, including: implementation, adoption, value realization, retention, and expansion.Talent Coaching and Development: Inspire and mentor your team, elevating their capabilities to become strategic partners through influencing and advising decision makers  and fostering customer advocacy.Advance Customer Relationships: Deepen client engagements through strategic interactions, serving as a advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals.Own Retention: introduce processes and early warning systems to reduce churn, mitigate risk, and ensure we are multi-threaded within customer accounts.Effective Collaboration: Work with leaders across the broader GTM organization, Product, and Engineering teams to deliver the voice-of-customer and drive a culture of customer-centricity.Product Feedback: Ensure we develop a feedback flywheel, turning customer insights into meaningful product enhancements and service optimizations.What You HaveLeadership Experience: You are a natural leader, with a proven background in leading high performing customer success teams within late-stage or post-IPO Enterprise SaaS organizations, with a specific emphasis on “Strategic”, “Large Enterprise / Enterprise”, and/or top-tier / lighthouse accounts with multi-million dollar spend.Strategic Acumen: Expertise in designing and executing customer success strategies that foster adoption, reduce churn, and promote expansion.Empathy and Influence: A leadership style characterized by empathy, with a proven track record in team development through hiring, coaching, and fostering talent.Outcome-Oriented: Exceptional ability to drive results through owning strategic initiatives, KPI reporting, and adept at navigating complex customer scenarios.Communication Mastery: Superior communication skills, capable of effectively engaging and influencing at all organizational levels both internally, and externally.Agility: Capacity to excel in a rapidly expanding, dynamic setting and swiftly adjust to evolving requirements.Innovation:  A genuine passion for technology and innovation, constantly seeking novel solutions to complex challenges.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.Compensation Range: $200K - $250K

Location: New York

Salary range: None - None

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